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Elementary - Difficult Customer A: Good evening. My name is Fabio, Ill be yourwaiter for tonight. May I take your order? B: No, Im still working on it. This menu is not even in English. Whats good here? A: For you sir, I would recommend spaghetti and

BEP 23 Telephoning: Handling a Difficult Customer

In a recent Business English Podcast (BEP 22), we looked at how to deal with technical problems when speaking on the telephone in English. Today, were going to talk how to deal with problems with the caller, which are of course much harder to handle!

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Simon got a monthly bill that he didnt like. His Internet service provider, Wink, automatically withdrew $15 from his checking account each month. This was called direct payment. It made things simpler for him because it meant one less check to write

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A blog devoted to Michelle Obama's fashion sense has inspired a book. The woman behind both says there hasn't been a first lady in more than 40 years who has attracted this much attention for what she wears. Susan Logue | Washington 27 November 2009

有声名著之双城记Book2 Chapter10

有声名著之双城记 CHAPTER X Two Promises MORE months, to the number of twelve, had come and gone, and Mr. Charles Darnay was established in England as a higher teacher of the French language who was conversant with French literature. In this ag

有声名著之双城记Book2 Chapter09

CHAPTER IX The Gorgon's Head IT was a heavy mass of building, that chateau of Monsieur the Marquis, with a large stone court-yard before it, and two stone sweeps of staircase meeting in a stone terrace before the principal door. A stony business alt

有声名著之双城记Book2 Chapter05

有声名著之双城记 CHAPTER V The Jackal THOSE were drinking days, and moot men drank hard. So very great is the improvement Time has brought about in such habits, that a moderate statement of the quantity of wine and punch which one man would sw

有声名著之双城记Book2 Chapter04

有声名著之双城记 CHAPTER IV Congratulatory FROM the dimly-lighted passages of the court, the last sediment of the human stew that had been boiling there all day, was straining off, when Doctor Manette, Lucie Manette, his daughter, Mr. Lorry, t

有声名著之双城记Book2 Chapter15

有声名著之双城记 CHAPTER XV Knitting THERE had been earlier drinking than usual in the wine shop of Monsieur Defarge. As early as six o'clock in the morning, sallow faces peeping through its barred windows had descried other faces within, bend

有声名著之双城记Book2 Chapter07

有声名著之双城记 CHAPTER VI Hundreds of People THE quiet lodgings of Doctor Manette were in a quiet street- corner not far from Soho-square. On the afternoon of a certain fine Sunday when the waves of four months had rolled over the trial for

有声名著之双城记Book2 Chapter02

有声名著之双城记 CHAPTER II A Sight `YOU know the Old Bailey well, no doubt?' said one of the oldest of clerks to Jerry the messenger. `Ye-es, sir,' returned Jerry, in something of a dogged manner. `I do know the Bailey.' `Just so. And you kno

有声名著之双城记Book2 Chapter14

有声名著之双城记 CHAPTER XIV The Honest Tradesman TO the eyes of Mr. Jeremiah Cruncher, sitting on his stool in Fleet Street with his grisly urchin beside him, a vast number and variety of objects in movement were every day presented. Who coul

有声名著之双城记Book2 Chapter12

有声名著之双城记 CHAPTER XII The Fellow of Delicacy MR. STRYVER having made up his mind to that magnanimous bestowal of good fortune on the Doctor's daughter, resolved to make her happiness known to her before he left town for the Long Vacatio

有声名著之双城记Book2 Chapter11

有声名著之双城记 CHAPTER XI A Companion Picture `SYDNEY,' said Mr. Stryver, on that self-same night, or morning, to his jackal; `mix another bowl of punch; I have something to say to you.' Sydney had been working double tides that night, and t

有声名著之双城记Book2 Chapter16

CHAPTER XVI Still knitting MADAME DEFARGE and monsieur her husband returned amicably to the bosom of Saint Antoine, while a speck in a blue cap toiled through the darkness, and through the dust, and down the weary miles of avenue by the wayside, slo

有声名著之双城记Book1 Chapter05

有声名著之双城记 Chapter05 CHAPTER V The Wine-shop A LARGE cask of wine had been dropped and broken, street. The accident had happened in getting it out of a cart; the cask had tumbled out with a run, the hoops had burst, and it lay on the sto

有声名著之双城记Book1 Chapter04

有声名著之双城记 Chapter04 CHAPTER IV The Preparation WHEN the mail got successfully to Dover, in the course of the forenoon, the head drawer at the Royal George Hotel opened the coach-door as his custom was. He did it with some flourish of ce

有声畅销书-秘密 2-15 Chapter 4 -Powerful Processes

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PBS高端访谈:美国教育共同核心标准的第一轮测试

GWEN IFILL: Congress is on the verge of finally approving a rewrite of the education law known as No Child Left Behind. The Senate is expected to pass it easily tomorrow. The House did so last week, and the president is expected to sign it. It will g