客户意见

Lesson 31 Text A A Difficult Customer Dolores works in a shop selling gramophone records. One afternoon a middle-aged woman came in, sat on a stool in front of the counter, and smiled at her brightly.

发表于:2018-12-02 / 阅读(170) / 评论(0) 分类 初级口语教程

Elementary - Difficult Customer A: Good evening. My name is Fabio, Ill be yourwaiter for tonight. May I take your order? B: No, Im still working on it. This menu is not even in English. Whats good here? A: For you sir, I would recommend spaghetti and

发表于:2018-12-02 / 阅读(76) / 评论(0) 分类 纯正地道美语

Getting a Second Opinion Greg: Where are you going? Anne: Im going to see another doctor to get a second opinion. My doctor diagnosed me with a serious medical condition and I dont want to take it at face value. Greg: Youre second- guessing your doct

发表于:2018-12-03 / 阅读(97) / 评论(0) 分类 2013年ESL之就医和人际交往

Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality sector. Hospitality means treating guests well; and here, were talking specifically about hotels. Because service is so vit

发表于:2018-12-05 / 阅读(126) / 评论(0) 分类 商务电话英语

This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. First a quick review: In part one we learned the first three step

发表于:2018-12-05 / 阅读(123) / 评论(0) 分类 商务电话英语

Everyone likes to get good customer service, but we dont always get it. In this episode, we talk about tipping (where, when, and how much), and about how to handle a situation when the service was not so good. Harp and Maura also share their own pers

发表于:2018-12-06 / 阅读(92) / 评论(0) 分类 英语博客-北美风情

An angry customer A: I am very sorry to hear that youve been having so many problems, sir. B: Well, sorry isnt good enough! What can you do to help me? A: Well, to begin with, Id like to ask you a few questions if I may? B: Fine, whatever it takes to

发表于:2018-12-25 / 阅读(71) / 评论(0) 分类 办公室英语口语

A different opinion A: Blake! I have to talk to you! B: What, Hilary? Im really in a hurry! A: I know, Blake. But youve been avoiding me all morning, and we have got to talk about this deal with the Mc Kinsey Food Company. B: Ive been busy, Hilary. W

发表于:2018-12-25 / 阅读(70) / 评论(0) 分类 办公室英语口语

Bob给一家软件公司客户服务热线打电话,接电话的是 Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you for calling GlobalCom's customer hotline. My name is Gloria...how can I be of assis

发表于:2018-12-25 / 阅读(69) / 评论(0) 分类 礼节美语

意见 Opinion 征求意见 Asking for opinions How about? What about? Whether do if ? Would that do ? What do you say? What do you reckon? whats your overview? What do you feel? Whats your opinion? What do you think of it? Id be grad to have your view on

发表于:2018-12-26 / 阅读(67) / 评论(0) 分类 交流方式的多种表达

English Joke - The Second Opinion The doctor to the patient: You are very sick. The patient to the doctor: Can I get a second opinion? The doctor again: Yes, you are very ugly too.

发表于:2018-12-26 / 阅读(65) / 评论(0) 分类 英语笑话(MP3+文本)

Avoiding Giving an Opinion Ariel: I know youll give me the inside scoop. Whats going on between Sam and Matt? Paolo: Youre asking the wrong person. Ariel: Dont be like that. You know both of them really well, and I know that Sam confides in you. Dont

发表于:2018-12-27 / 阅读(103) / 评论(0) 分类 2013年ESL之日常生活

Greg: Where are you going? Anne: Im going to see another doctor to get a second opinion. My doctor diagnosed me with a serious medical condition and I dont want to take it at face value. Greg: Youre second- guessing your doctor? Anne: No, I just want

发表于:2019-01-01 / 阅读(77) / 评论(0) 分类 地道美语播客

Estonia officially joins the Eurozone on January 1, becoming the 17th nation - the first in the Baltic region - to adopt the common European currency group. But with worries growing over Europe's ability to handle its debt crisis, many Estonians say

发表于:2019-01-11 / 阅读(57) / 评论(0) 分类 VOA标准英语2010年(十二)月

By Ravi Khanna Washington 11 January 2008 A recent public opinion poll in Pakistan indicates little support for Islamist militants, but also widespread mistrust of the United States. The poll was conducted last September before the assassination of f

发表于:2019-01-11 / 阅读(107) / 评论(0) 分类 VOA标准英语2008年(一月)

By Freshta Azizi America's troubled relationship with the Islamic world was the topic at a recent conference held by The World Affairs Council of Washington along with the League of Women Voters and t

发表于:2019-01-11 / 阅读(93) / 评论(0) 分类 VOA2004(下)--时事新闻

Lesson 118 In One's Opinion 1.What should we do in your opinion? 2.In my opinion,English is more useful than Japanese. 3.In our opinion,Beijing is the most beautiful city in China. 4.What was the nicest part of your holiday in your opinion? 5.In the

发表于:2019-01-14 / 阅读(81) / 评论(0) 分类 辛沛沛NO-BOOK 辛沛沛口语初级版

Lesson 103 What's your opinion? 1.What's your opinion?你有什么看法? 2.What's your opinion of the new project?你对新项目有什么看法? 3.Just my own opinion.这仅是我个人观点。 4.In my opinion,you're wrong.依我看,你错了。

发表于:2019-01-14 / 阅读(92) / 评论(0) 分类 辛沛沛NO-BOOK 辛沛沛傻瓜机口语极短句

Any customer who buys pork can get a 15,000-yuan insurance policy(保险单), no matter how much they buy. Even when they ask for a slice of pork, they can also get the insurance.Gu Linlin is manager of a grocery store in Sichuan, southwest China. He

发表于:2019-01-19 / 阅读(101) / 评论(0) 分类 英语新闻

Bob给一家软件公司客户服务热线打电话,接电话的是Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you forcalling GlobalCom's customer hotline. My name is Gloria...how can I be ofassistan

发表于:2019-02-12 / 阅读(111) / 评论(0) 分类 商务礼节美语
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