客户管理

Lesson 31 Text A A Difficult Customer Dolores works in a shop selling gramophone records. One afternoon a middle-aged woman came in, sat on a stool in front of the counter, and smiled at her brightly.

发表于:2018-12-02 / 阅读(311) / 评论(0) 分类 初级口语教程

Our Business English news story today is about the changes in management style taking place around the world. After you listen to the story, well explain some of the new English vocabulary and provide further examples of how they can be used.

发表于:2018-12-05 / 阅读(224) / 评论(0) 分类 商务英语管理课程

Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality sector. Hospitality means treating guests well; and here, were talking specifically about hotels. Because service is so vit

发表于:2018-12-05 / 阅读(209) / 评论(0) 分类 商务电话英语

Everyone likes to get good customer service, but we dont always get it. In this episode, we talk about tipping (where, when, and how much), and about how to handle a situation when the service was not so good. Harp and Maura also share their own pers

发表于:2018-12-06 / 阅读(163) / 评论(0) 分类 英语博客-北美风情

An angry customer A: I am very sorry to hear that youve been having so many problems, sir. B: Well, sorry isnt good enough! What can you do to help me? A: Well, to begin with, Id like to ask you a few questions if I may? B: Fine, whatever it takes to

发表于:2018-12-25 / 阅读(131) / 评论(0) 分类 办公室英语口语

Bob给一家软件公司客户服务热线打电话,接电话的是 Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you for calling GlobalCom's customer hotline. My name is Gloria...how can I be of assis

发表于:2018-12-25 / 阅读(144) / 评论(0) 分类 礼节美语

Management is a funny thing. Most of the people I know who are in management are not actually managers. I mean, they dont have any qualifications to say they are managers. I think most managers are like that. They spend a year or two in a job and the

发表于:2018-12-28 / 阅读(165) / 评论(0) 分类 听一分钟英文-M

Unit 5 So many kinds of English Vocabulary Task Answers/Script A Sometimes I have trouble understanding native speakers. Thats because native speakers use a lot of slang. I wish I could speak English more fluently. B I want a teacher who is a native

发表于:2018-12-29 / 阅读(124) / 评论(0) 分类 大学体验英语听说教程

1. agronomy /ə'ɡrɒnəmɪ/ -- (literally,land management) branch of agriculture dealing with crop production and soil management; husbandry The science of agronomy helps farmers obtain larger and better crops. 农业经济学帮助农民获得更多更

发表于:2018-12-30 / 阅读(152) / 评论(0) 分类 突破英文词汇

The legendary political economist Peter Drucker has died at age 95. Drucker wrote more than 3 dozen books and countless articles, but for such a prolific writer, he offered rather pithy advice. The most important thing is to know what you're good at,

发表于:2019-01-08 / 阅读(279) / 评论(0) 分类 2005年NPR美国国家公共电台

The Office - Job Interview II (C0062) A: Thanks for coming in today, did you have any trouble finding us? Please take a seat. B: Thank you. A: So, lets get started; tell me a bit about your educational background. B: Sure! Well, I graduated with hono

发表于:2019-01-08 / 阅读(153) / 评论(0) 分类 纯正地道美语

The Office - Job Interview III (C0065) A: Very good. Now, I have a couple of final questions. B: I hope theyre not too hard! A: Well, why should we hire you? B: I think that I would be a perfect fit in this company.I have a unique combination of stro

发表于:2019-01-08 / 阅读(148) / 评论(0) 分类 纯正地道美语

DEVELOPMENT REPORT - Home-Based Management of Malaria By Karen Leggett Broadcast: Monday, May 31, 2004 This is Robert Cohen with the VOA Special English Development Report. Malaria is estimated to kil

发表于:2019-01-10 / 阅读(215) / 评论(0) 分类 农业与发展

Any customer who buys pork can get a 15,000-yuan insurance policy(保险单), no matter how much they buy. Even when they ask for a slice of pork, they can also get the insurance.Gu Linlin is manager of a grocery store in Sichuan, southwest China. He

发表于:2019-01-19 / 阅读(213) / 评论(0) 分类 英语新闻

Management is a funny thing. Most of the people I know who are in management are not actually managers. I mean, they dont have any qualifications to say they are managers. I think most managers are like that. They spend a year or two in a job and the

发表于:2019-01-21 / 阅读(141) / 评论(0) 分类 纯正英语一分钟

AGRICULTURE REPORT - Integrated Pest Management By Mario Ritter Broadcast: Tuesday, February 22, 2005 I'm Gwen Outen with the VOA Special English Agriculture Report. The use of pesticides was an impor

发表于:2019-01-30 / 阅读(170) / 评论(0) 分类 农业与发展

You can handle lifes bumps with ease when you practice risk management for your life. There are four main areas well focus on for risk management: health, career, finance and relationships. Good guidelines in these areas will keep your life flowing e

发表于:2019-02-07 / 阅读(173) / 评论(0) 分类 阅读空间

BEIJING, Nov. 13 (Xinhua) -- China will next year introduce a regulation to better manage the housing files of the country in terms of resources and applicants, according to an official announcement on Tuesday. The announcement, posted on the website

发表于:2019-02-09 / 阅读(183) / 评论(0) 分类 英语新闻

A: Thanks for coming in today, did you have any trou- ble finding us? Please take a seat. B: Thank you. A: So, lets get started; tell me a bit about your edu- cational background. B: Sure! Well, I graduated with honors from Chester- ton University wi

发表于:2019-02-23 / 阅读(133) / 评论(0) 分类 英语播客-EnglishPod

台湾籍旅美老师今天交给我们的句子是: Of the non-college group, reasons could be military deployment, work preferences or requirements, internet dating, and even immigration and visa delays. 对于不是学生的人来说,异地恋的

发表于:2019-03-05 / 阅读(212) / 评论(0) 分类 留美老师带你每日说英文
学英语单词
'sdained
Actosolv
administrators
afwillites
amorphous substancd
antifreezing hydrant
are you taking any medications
armacost
attendant on a train
Aussurucq
bearing calibration
biddability
bombic acid
bone cutter
bryony
calcaneonavicular ligament
cell for flowing sample
charitableness
commercial hedger
connecting traverse
coral seas
current meter measurement
deterrement
digital visual interfaces
down hand welding
dual scaler
entamniotic
EXE2BIN
financial-service
forbearable
foxtail wedging
free labor
free-free energy transition
furniture leather
gotchas
greencastles
Gyrocers
hawaiiensis
hemanalysis
hydroxyandrosterone
IDP
imitation weft backing
in layers
inherent buoyancy
internucleon
Kabo
kloran
laurite
least of all
left ward
light a fire under sb
loadie
Lobatto quadrature formula
lombard
male sex characteristics
merckel's corpuscle
mountain savana
Mulliken
orbital parity
order of consignee
organ donor
orthoroentgenograph
ovenware
p-terphenyl
Paranapiacaba
physiocratism
pokeroots
pollen typhae
poucer
precipitances
prolintane
put on hold
quick-acting regulator
radio jamming station
redintegral
released by court
right tit
rocailles
Rolampont
ruby disk laser
san tsu y?eh
Saussurea tatsienensis
scotopic system
scuppaug
siafu
simple harmonic motion cam
single-masted
single-valued holomorphic matrix
spotless starlings
Svyatoy Nos, Mys
sweeping line
symmetric induction machine
tele-sale
thermoelastic distortion
thermometer minimum
throttle rod
two-beat
unchallenging
unclinching
wedge dimensions
wind deflation pavement