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This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. First a quick review: In part one we learned the first three step

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[00:03.34]In a moment,you are going to hear the rest of Yuki and Michael's conversation. [00:10.63]They are discussing a book on the subject of famous first events in modern history. [00:19.04]Before you listen,look at Questions 22 to 33. [00:26.54]N

最新版雅思听力指南 Listening Test3-section2

[00:03.63]In a moment,you are going to hear an informative talk [00:09.33]being given to a group of tourists before they are to enter [00:14.21]Stonehenge Park,in England. [00:18.31]The talk is to be given by Mr.Aaron Albright, [00:24.22]the curator

最新版雅思听力指南 Listening Test2-section4

[00:06.64]You will hear part of the orientation in which Annie is shown [00:12.75]the College's Physical Education facility. [00:17.84]For each of the questions numbered 33 to 40, [00:23.43]circle the letter A if the statement is accurate, [00:28.84]

最新版雅思听力指南 Listening Test3-section1

[00:03.34]This is a listening practice test that resembles the International [00:10.95]English Language Testing System Listening Test. [00:16.22]The test consists of four sections. [00:20.90]Answer the questions as you listen to the recording. [00:26

最新版雅思听力指南 Listening Test1-section2

[00:04.62]Section 2 [00:07.50]You will hear an announcer giving information about the site of a circus. [00:15.18]Look at questions 10 to 14 and the map. [00:21.39]As you listen,write the appropriate letter from the map [00:27.98]next to the faciliti

最新版雅思听力指南 Listening Test1-section3

[00:04.83]Section3 Section 3(1) [00:07.63]You will hear a student asking an English person [00:13.04]about the differences between Scotland,England,Northern Ireland and Wales. [00:21.94]Hiro:Excuse me sir,my name is Hiro, [00:26.04]and I noticed that

最新版雅思听力指南 Listening Test2-section1

[00:03.53]This is a listening practice test that resembles [00:09.74]the International English Language Listening System Test. [00:16.64]The test consists of four sections. [00:21.63]Answer the questions as you listen to the recording. [00:27.64]Note

最新版雅思听力指南 Listening Test4-section1

[00:03.34]In a moment,you are going to hear the rest of Yuki and Michael's conversation. [00:10.63]They are discussing a book on the subject of famous first events in modern history. [00:19.04]Before you listen,look at Questions 22 to 33. [00:26.54]N

最新版雅思听力指南 Listening Test4-section2

[00:03.34]In a moment,you are going to hear the rest of Yuki and Michael's conversation. [00:10.63]They are discussing a book on the subject of famous first events in modern history. [00:19.04]Before you listen,look at Questions 22 to 33. [00:26.54]N

最新版雅思听力指南 PracticeTest-section1

[00:23.43]that resembles the International English Language Testing System Listening Test. [00:31.03]The test consists of four sections. [00:35.63]Answer the questions as you listen to the recording. [00:40.44]Note that the recording will be played o

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Happy 快乐 cheerful 快乐 triumphant 胜利的 ecstatic 欣喜若狂 light-hearted 轻快 playful 俏皮 Sad 悲伤 nostalgic 怀旧的 full of longing 充满了向往 introspective 内省 heartbroken 心碎 gloomy 阴沉 Energetic 振奋 funky 时髦

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Dima: Hello and welcome to 6 Minute English from bbclearningenglish.com. I'm Dima Kostenko and to help you and me with the language today is Kate Colin. Kate: Hello. Dima: Kate and I both live in London, a buzzing capital city that's no place for you

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Traffic-safety experts are getting creative when it comes to foiling speeding drivers who zoom dangerously through city neighborhoods. Most towns don't have enough police officers to actually catch many speeders, so they try to slow everyone down th

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Italy's Senate rushed to pass laws that clear the way for establishing a new government in a bid to restore confidence in Europes second-biggest debtor. The new administration may be led by former EU Competition Commissioner Mario Monti, - a man mark

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And when the bee sat down upon my tongue I was pretty sure I would be stung I needed calming words to sooth my mind Cause my imagination was running wild If you hold your breath till the swellings past You could still be with us next morning But if y

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Topics: Famous Songs: Kumbaya; Crater Lake National Park; free time versus spare time; at the end versus in the end; booking versus reservation Words: spiritual to pass down campfire calming effect to sway crater volcano lodge rim trail indigenous pi