A Difficult Customer

Lesson 31 Text A A Difficult Customer Dolores works in a shop selling gramophone records. One afternoon a middle-aged woman came in, sat on a stool in front of the counter, and smiled at her brightly.

BEP53 Customer Service: Handling Complaints (Part 1: Empathi

Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality sector. Hospitality means treating guests well; and here, were talking specifically about hotels. Because service is so vit

英语博客-北美风情 245 Customer service

Everyone likes to get good customer service, but we dont always get it. In this episode, we talk about tipping (where, when, and how much), and about how to handle a situation when the service was not so good. Harp and Maura also share their own pers

弗兰克·阿巴内尔 05

[00:11.61]弗兰克阿巴内尔 [00:16.06]飞行员？医生？律师？大学老师？ [00:21.13]不！ [00:25.04]他只是一个高中还没毕业的孩子！ [00:30.08]一个极具天赋的骗子！ [00:34.03]一个普通人！ [00:39.92]Frank Abagnale 弗兰克阿巴内尔 [00:50.07]attorney 律师 [00:53.03]

办公室英语口语第79期:Buying office equipment 购置新

Buying office equipment A: Were going to need a lot of new stuff after the holidays. Lets make a list. B: Fine, Mr. Richardson. What do you have in mind? A: Well, to begin with, were going to have to get a new desk for you and Id like to replace that

办公室英语口语第187:An angry customer 气愤的顾客

An angry customer A: I am very sorry to hear that youve been having so many problems, sir. B: Well, sorry isnt good enough! What can you do to help me? A: Well, to begin with, Id like to ask you a few questions if I may? B: Fine, whatever it takes to

礼节美语 Business Etiquette 235-Calling-Customer-Service-I

Bob给一家软件公司客户服务热线打电话，接电话的是 Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you for calling GlobalCom's customer hotline. My name is Gloria...how can I be of assis

英语口语大赢家Topic110:健身器械Fitness Equipment

我们的小捣蛋丹尼尔偷偷来到了妈妈的健身房，说是要到健身房做点运动，长大了要当李小龙，结果怎么样呢？ Listen Read Learn Clerk: Welcome, young man. No offence, but I haven't seen you here before. Daniel: Of course, this is my first time here. My Mom has

2013年ESL之商务英语 16 Leasing Business Equipment

Leasing Business Equipment Olena: We need to keep pace with changing technology, but how are we going to raise capital to upgrade our equipment? Joel: Im not sure. Maybe we can find a supplier who will extend credit to us. We can pay in installments.

ESL Podcast 920 – Leasing Business Equipment

Olena: We need to keep pace with changing technology, but how are we going to raise capital to upgrade our equipment? Joel: Im not sure. Maybe we can find a supplier who will extend credit to us. We can pay in installments. Olena: Thatll be hard to d

精美英文欣赏:Equipment装备

Equipment Figure it out for yourself, my lad. You have got all that the great have had: two arms, two legs, two hands, two eyes, and a brain to use if you'd be wise. With this equipment they all began, so start for the top and say I can. Look them ov

电信专业英英词典C-9

CPU central processing unit Cross Connect 1.in a premises distribution system, equipment used to terminate and administer communications circuits. In a wire cross connect, jumper wires or patch cords

白领英语晨读-115 Equipment　装备

Equipment Figure it out for yourself, my lad. You have got all that the great have had: two arms, two legs, two hands, two eyes, and a brain to use if you'd be wise. With this equipment they all began, so start for the top and say I can. Look them o

Any customer can get a 15,000-yuan insurance policy

Any customer who buys pork can get a 15,000-yuan insurance policy(保险单), no matter how much they buy. Even when they ask for a slice of pork, they can also get the insurance.Gu Linlin is manager of a grocery store in Sichuan, southwest China. He

2016年CRI Wuhan Marine Machinery Plant: Role model of smart ship equipment maker in China

The Wuhan Marine Machinery Plant, located in Hubei's provincial capital, is already China's largest ship equipment producer for both military and civil use. Photo taken on Nov. 10 shows at the Wuhan Marine Machinery Plant. [Photo: CRIENGLISH.cn/Xu Ya

equipment 可数吗

equipment是不可数名词，作装备，设备解。不能说equipments或an equipment。 例如：The building is supplied with modern office equipment. 这幢楼配备了现代化的办公设备。 You will be satisfied with the kitchen equipment

Purchasing Equipment Contract购买设备合同

Purchasing Equipment Contract 购买设备合同 Contract No. Dated: The Buyers: Company Ltd. People's Republic of China Fax No. (0755)6694008 The End-Users: Corporation, Chengdu, Sichuan People's Republic of China Fax. No. (028)3324333 The Sellers:

李娜的自传将拍成电影

A heroine breaking the rules to reach the top, who never gave up on her impossible dream. 打破陈规的李娜从未放弃她那不可能的梦想，最终成就了自己的事业巅峰。 Not the plot of an action blockbuster, but the premise for t

More equipment parts exempted from import tax

BEIJING, March 12 (Xinhua) -- China's Ministry of Finance (MOF) has revised a list of major items of technical equipment enjoying import-tax exemption, according to a circular issued by the body on Monday. Chinese manufacturers of items of large tech

VOA双语新闻 ---China Selling Oil Equipment to Africa

China depends on Africa for roughly one-third of its imported oil. And, many Chinese companies also see Africa as a lucrative market to sell oil drilling equipment. Several Chinese firms are attending this year's oil industry convention, underway in