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Discussing a new manager A: Have you met the new manager in customer service? B: No, I havent gotten over there in a few weeks. How is he? A: She. She seems to be doing a pretty good job. Of course, anything would be better than that last guy! B: You
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Lunch invitation A: Hi! Susan! I havent seen you for ages! B: Ive been really busy. How is everything? A: Oh, fine. Hey, why dont we grab a bite to eat and do some catching up? B: Yeah, why not? Ive got a little free time on my hands. Where do you wa
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Making a sales appointment A: Good morning, Mr. Emory. I was hoping to set up an appointment with you for sometime this week. B: Hmm. Im pretty booked up this week. Lets move it up to next week. A: Fine, Mr. Emory. Would next Monday at 4:00 oclock be
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Delaying an appointment A: Im afraid we are really short staffed this week, Mr. Crandal. Id like to accommodate you, but I just dont think Ill have the time. B: Are you telling me youre not going to meet with me? A: Not at all, sir. Id just like to p
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Introducing the company A: Hi, John Phillips? Im Rose Green. Ive been asked to handle your training and introduce a little bit of the company to you. Its nice to meet you. B: Its nice to meet you, too, Ms. Green. This company seems so big right now;
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Fax machine maintenance A: Excuse me, Richard? Are you busy at the moment? B: Not really, Betty. What do you need? A: My fax machines on the blink. Would you take a look at it? B: Sure. I just need to do one other job first. How about if I come up ar
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A maintenance appointment A: Hello? Is this the Maintenance Department? B: Yeah. Thats right. What can I do for you? A: Were having a lot of trouble with our printer. Could you come and take a look at it sometime this afternoon? B: Let me see. Yeah,
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Meeting with an accountant A: Mr. Reynolds? Rick Murphy. Im the accounting manager for Macmillan and Emory, Incorporated. B: Nice to meet you. How can I help you? A: I would like to meet with you to discuss some discrepancies on our payroll account.
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Asking someone to wait A: Would you please take a seat over there, madam? Ill let Mr. Emory know that youre here. B: Thanks. I can wait here. A: Well, it may take some time. Mr. Emorys at a meeting at the moment. It would probably be more comfortable
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Meeting your assistant A: Karen? I need to go over a few things with you. B: Certainly. Mr. Graham. When would you like to meet? A: I was thinking about this afternoon, after the sales meeting. B: Fine. At 3:30? 约见助手 A：凯伦，有几件事我
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An angry customer A: I am very sorry to hear that youve been having so many problems, sir. B: Well, sorry isnt good enough! What can you do to help me? A: Well, to begin with, Id like to ask you a few questions if I may? B: Fine, whatever it takes to
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Birthday party invitation A: Melissa? Id like to invite you to my wifes birthday party. B: Thanks, Frank. Id love to come. When is it? A: Her birthday is on the 9th. Were going to have dinner at a Mexican restaurant, and then maybe go out dancing. B:
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Calling the finance department A: Finance, Angie speaking. B: Hi Angie, its Tom Reynolds here. Can you tell me if my tuition fees for this semester have been approved? A: Yes, Mr. Reynolds. They were approved yesterday. You can pick up the check toda
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Calling a contractor A: I have been trying to reach you for the last 3 days! B: Im sorry, Mr. Brunt. Ive been out on a site for the last week. A: Well, I need to know the specifics about the medical center project. We start building in under two mont
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Explanation for being late A: Hello? B: Ms. Montgomery? This is Richard Thomas. Im sorry to bother you at home, but Ive got a bit of a problem. A: Oh? Whats wrong? B: My daughters just banged up her knee pretty badly and Im going to have to take her
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Bad file organization A: Wheres the Jamess file, Christine? B: I had it right here a minute ago, Mr. Emory. Umm. Just a minute A: Christine, I know youre new here and theres a lot to learn, but you are going to have to learn to keep your work in bett
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Clarifying some tasks A: Im not sure what you expect me to do, Michelle. Youve not been very clear about any of this. B: Im sorry, Clint. Maybe I didnt make myself clear enough. We should get together to discuss this. A: Yeah. I think that would be a
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Discussing overtime problems A: Excuse me, Mr. Graham? I have something I need to discuss with you. B: Im in a bit of a hurry, Louise. Can it wait? A: I would really appreciate it if we could talk for a few minutes now. Its about the overtime youve a
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Criticizing a smoker A: John, Ive asked you not to smoke in here! I dont want to see you smoking in my office again. B: Im sorry, Ms. Fairbanks. I wont let it happen again. A: Thats what you said the last time! If you want to smoke, youll have to use
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Topic1-Doctor asked to compensate for patient's property loss during emergency rescue The family of a patient demands compensation for property loss, as the medical staff allegedly failed to safeguard the patient's private property during a life-savi
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