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This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. First a quick review: In part one we learned the first three step
商务电话英语
The World Community Grid is joining together individual personal computers to create massive processing power. The technology is helping reduce research time from years to months. Transcript of radio broadcast: 29 June 2008 This is the VOA Special E
VOA慢速英语2008年（六）月
Peter Heinlein The United States and Britain have offered the U.N. Security Council a fresh draft resolution that would grant sovereignty to Iraq's interim government at the end of this month. The res
VOA2004（上）--各类新闻
Paula Wolfson Two key Senate members predict more American soldiers will face military courts in the Iraqi prisoner abuse scandal. Senator Lindsey Graham says those who are responsible for the abuse w
VOA2004（上）--国际时事
1. soliloquy /səˈlɪləkwi:/ -- speech made to oneself when alone What an actor says in a soliloquy is heard by no one except the audience. 演员的独白只有观众听得到。 2. solitude /ˈsɔlitju:d/ -- condition of being alone; loneliness;
突破英文词汇
Sorry,there is not text temporarily, Please help tingroom to look for it! 如果您能找到更好的听力原文，请发贴到 听力原文收集区 ，您将会获得10到30积分的奖励! Thank you！
英文魔法师字源大挪移
Peter Heinlein The United States and Britain have presented the U.N. Security Council a draft resolution on Iraq, outlining the transfer of full sovereignty to an interim Iraqi government. The handove
VOA2004（上）--国际时事
By Paul Sisco Washington 06 December 2007 When disaster strikes and humanitarian assistance is needed, a rapid, low cost response often is critical. As VOA's Paul Sisco tells us in today's Searching for Solutions report, a voluntary research and supp
VOA常速英语2007年（十二月）
By Melinda Smith Washington, DC 01 November 2006 watch Walter Reed Amputees A record number of U.S. soldiers injured in Iraq have lost arms and legs in explosions caused by remote-controlled bombs. The need for more comfortable, adaptable artificial
2006年VOA标准英语（十一月)
By Benjamin Sand Irbil, Iraq 21 October 2006 Iraq's interior minister held an emergency meeting Saturday with Shi'ite cleric Moqtada al-Sadr, a day after armed members of the Shi'ite leader's militia briefly took over a key southern city. The recent
2006年VOA标准英语（十月）
By Luis Ramirez Bangkok 14 January 2008 At least eight soldiers are dead after what authorities in Thailand say was an attack by Islamic militants in the country's south. VOA's Luis Ramirez reports from Bangkok. Thai army officials say the soldiers w
VOA标准英语2008年（一月）
Top-level talks between Thailand and Cambodia have failed to resolve a dispute over who owns an ancient temple. The talks were called after Thai soldiers entered Cambodia and troops from both countries gathered along the disputed border. Liam Cochra
VOA标准英语2008年（七月）
Emotional statements made clear that while they strongly support the right of Israel to defend itself, lawmaker's are troubled by Palestinian civilian casualties in Gaza. US Congress Howard Berman chairs the House Foreign Affairs Committee. I have n
VOA标准英语2009年(一月)
Standard medical supplies might seem like an important donation in developing countries but American obstetrician Laura Stachel saw the need for something even more basic: reliable power. Basic need Stachel is crouching on the floor of her Berkeley k
VOA标准英语2010年(五)月
G20 Experts to Meet on Food Security Solutions G20农业专家将召开食品安全会议 Agricultural experts from the G20 countries will meet next week to find ways to match the latest research and technology to the growing demand for more food. It
VOA标准英语2011年(九月)
Jan Sluizer | Yosemite National Park 24 November 2009 Yosemite National Park, in California's Sierra Nevada mountain range, was one of the nation's first wilderness parks, created in 1890. It has granite cliffs towering over deep valleys, spectacula
VOA标准英语2009年(十一月)
By Tendai Maphosa London 18 September 2007 As Zimbabwe draws closer to complete collapse under the weight of a deepening economic crisis, the International Crisis Group says a regional initiative for a negotiated political solution offers the only re
2007年VOA标准英语（九月）
By Dan Robinson Capitol Hill 25 October 2007 A group of lawmakers from both parties is proposing to change a law approved by Congress more than three decades ago aimed at limiting the ability of the president to go to war without the approval of Cong
2007年VOA常速英语（十月）
By Barry Wood Washington, D.C. 18 February 2008 The Serbian province of Kosovo, with 90 percent of its population ethnic Albanian, declared independence from Serbia on Sunday. VOA's Barry Wood reports that this latest break with what was once the hea
VOA常速英语2008年（二月）
BERLIN, April 12 (Xinhua) -- Struggling Bundesliga side Cologne sacked Norwegian coach Stale Solbakken owing to the hammering 4-0 loss at Mainz this week, the club announced on Thursday. The club introduced former coach Frank Schaefer for the final f
英语新闻