BEP54 Customer Service: Handling Complaints (Part 2: Resolvi

This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. First a quick review: In part one we learned the first three step

英文杂志-Magazine：Awards

AWARDSby Chris RoseThe Nobels are the originals, of course. Alfred Nobel, the man who invented deadly explosives, decided to try and do something good with all the money he earned, and gave prizes to people who made progress in literature, science, e

英文杂志-Magazine：It's all been done before

It's all been done beforeby Linda BaxterToday's amazing newspaper headline! First family of four to walk to the South Pole wearing Mickey Mouse ears and clown's shoes. No, not really. It isn't true. I invented it. But I wouldn't be surprised to see i

VOA慢速英语-Development Report - Using Personal Computers to Sol

The World Community Grid is joining together individual personal computers to create massive processing power. The technology is helping reduce research time from years to months. Transcript of radio broadcast: 29 June 2008 This is the VOA Special E

US, Britain Submit Revised Iraq Draft Resolution

Peter Heinlein The United States and Britain have offered the U.N. Security Council a fresh draft resolution that would grant sovereignty to Iraq's interim government at the end of this month. The res

Key US Senators Predict Charges against More American Soldie

Paula Wolfson Two key Senate members predict more American soldiers will face military courts in the Iraqi prisoner abuse scandal. Senator Lindsey Graham says those who are responsible for the abuse w

【突破英文词汇】sol, soli -- single 单一

1. soliloquy /səˈlɪləkwi:/ -- speech made to oneself when alone What an actor says in a soliloquy is heard by no one except the audience. 演员的独白只有观众听得到。 2. solitude /ˈsɔlitju:d/ -- condition of being alone; loneliness;

字源大挪移 Prefix - 表示数字的字首 40 sol-

Sorry,there is not text temporarily, Please help tingroom to look for it! 如果您能找到更好的听力原文，请发贴到 听力原文收集区 ，您将会获得10到30积分的奖励! Thank you！

英文杂志-Magazine：Disability

Disabilityby Chris WilsonNowadays in the west the able bodied are constantly reminded that disabled people have rights just like everyone else and they mustnt discriminate against them in any way. Public buildings have to have ramps and toilets big e

英文杂志-Magazine：Physical education

Physical educationby Richard SidawaySchool days are supposed to be the best days of your life and part of that experience usually involves some strenuous physical activity. I asked some colleagues to give me their recollections of what happened to th

英文杂志-Magazine：Archaeology

Archaeologyby Paul MillardArchaeology, like many academic words, comes from Greek and means, more or less, the study of old things. So, it is really a part of the study of history. However, most historians use paper evidence, such as letters, documen

英文杂志-Magazine：Amelia Earhart

Amelia Earhartby Linda BaxterAmelia Earhart was born in 1897, in Kansas, USA. Even as a child she didn't behave in a conventionally 'feminine' way. She climbed trees and hunted rats with her rifle - but she wasn't particularly interested in flying. S

US, Britain Present Draft Iraq Resolution to UN

Peter Heinlein The United States and Britain have presented the U.N. Security Council a draft resolution on Iraq, outlining the transfer of full sovereignty to an interim Iraqi government. The handove

英语情景对话-Checking Out a Magazine(3)

A: May I help you? B: I would like to return this book. A: May I do anything else for you? B: I would also like to check out this magazine. A: I cant let you do that. B: Why is that? A: Our policy doesnt allow anyone to check out the magazines. B: Wh

英语情景对话-Checking Out a Magazine(2)

A: How may I help you? B: I want to return this video. A: Is that all you need? B: I also need to check this magazine out. A: Youre not allowed to do that. B: I dont understand. A: Its our policy. B: What can I check out? A: Only books or videos. B:

VOA标准英语2008年-At Least 8 Soldiers Killed in Thailand Separati

By Luis Ramirez Bangkok 14 January 2008 At least eight soldiers are dead after what authorities in Thailand say was an attack by Islamic militants in the country's south. VOA's Luis Ramirez reports from Bangkok. Thai army officials say the soldiers w

VOA标准英语2010年-American Obstetrician Offers Solar Sol

Standard medical supplies might seem like an important donation in developing countries but American obstetrician Laura Stachel saw the need for something even more basic: reliable power. Basic need Stachel is crouching on the floor of her Berkeley k

VOA标准英语2011--G20 Experts to Meet on Food Security Sol

G20 Experts to Meet on Food Security Solutions G20农业专家将召开食品安全会议 Agricultural experts from the G20 countries will meet next week to find ways to match the latest research and technology to the growing demand for more food. It

VOA常速英语2007-Lawmakers Seek Changes in US War Powers Resoluti

By Dan Robinson Capitol Hill 25 October 2007 A group of lawmakers from both parties is proposing to change a law approved by Congress more than three decades ago aimed at limiting the ability of the president to go to war without the approval of Cong

German club Cologne sack coach Solbakken

BERLIN, April 12 (Xinhua) -- Struggling Bundesliga side Cologne sacked Norwegian coach Stale Solbakken owing to the hammering 4-0 loss at Mainz this week, the club announced on Thursday. The club introduced former coach Frank Schaefer for the final f