BEP54 Customer Service: Handling Complaints (Part 2: Resolvi

This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. First a quick review: In part one we learned the first three step

VOA慢速英语-Development Report - Using Personal Computers to Sol

The World Community Grid is joining together individual personal computers to create massive processing power. The technology is helping reduce research time from years to months. Transcript of radio broadcast: 29 June 2008 This is the VOA Special E

US, Britain Submit Revised Iraq Draft Resolution

Peter Heinlein The United States and Britain have offered the U.N. Security Council a fresh draft resolution that would grant sovereignty to Iraq's interim government at the end of this month. The res

Key US Senators Predict Charges against More American Soldie

Paula Wolfson Two key Senate members predict more American soldiers will face military courts in the Iraqi prisoner abuse scandal. Senator Lindsey Graham says those who are responsible for the abuse w

【突破英文词汇】sol, soli -- single 单一

1. soliloquy /səˈlɪləkwi:/ -- speech made to oneself when alone What an actor says in a soliloquy is heard by no one except the audience. 演员的独白只有观众听得到。 2. solitude /ˈsɔlitju:d/ -- condition of being alone; loneliness;

字源大挪移 Prefix - 表示数字的字首 40 sol-

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US, Britain Present Draft Iraq Resolution to UN

Peter Heinlein The United States and Britain have presented the U.N. Security Council a draft resolution on Iraq, outlining the transfer of full sovereignty to an interim Iraqi government. The handove

美国加州科学教材California Science GK unita_endwithastory

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美国加州科学教材California Science GK unita_crosscurricular

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美国加州科学教材California Science GK unita_showwhatyouknow

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美国加州科学教材California Science GK unita_fullinquiry

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美国加州科学教材California Science GK unita_fieldtrip

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VOA标准英语2010年-American Obstetrician Offers Solar Sol

Standard medical supplies might seem like an important donation in developing countries but American obstetrician Laura Stachel saw the need for something even more basic: reliable power. Basic need Stachel is crouching on the floor of her Berkeley k

VOA标准英语2011--G20 Experts to Meet on Food Security Sol

G20 Experts to Meet on Food Security Solutions G20农业专家将召开食品安全会议 Agricultural experts from the G20 countries will meet next week to find ways to match the latest research and technology to the growing demand for more food. It

VOA常速英语2007-Lawmakers Seek Changes in US War Powers Resoluti

By Dan Robinson Capitol Hill 25 October 2007 A group of lawmakers from both parties is proposing to change a law approved by Congress more than three decades ago aimed at limiting the ability of the president to go to war without the approval of Cong

Rio in Formula 1 bid

RIO DE JANEIRO, Nov. 10 (Xinhua) -- Rio de Janeiro mayor Eduardo Paes is reportedly preparing a bold proposal to bring Formula 1 to the Brazilian city. Paes is seeking talks with Formula 1 CEO Bernie Ecclestone about the prospect of making Rio Brazil

Rio mayor admits Olympic hotel concerns

RIO DE JANEIRO, Feb. 18 (Xinhua) -- Rio de Janeiro city mayor Eduardo Paes says preparations for the 2016 Olympic Games are on track despite lingering concerns about a lack of new hotels. Speaking on the opening day of a four-day meeting between Braz

Romario supports Ronaldo's run for president of CBF

RIO DE JANEIRO, March 23 (Xinhua) -- Brazil soccer legend Romario declared on Friday that he has no intention of running for the president of the Brazilian Confederation of Soccer (CBF). However, the now congressman endorsed Ronaldo to command the fu

Son of Romario signs with Brazilian club

RIO DE JANEIRO, Dec. 7 (Xinhua) -- The son of former Brazil great Romario has signed his first professional contract with Brazilian third-tier side Brasiliense. Romarinho, 19, joined the Brasilia-based outfit on Thursday, less than 24 hours after qui

German club Cologne sack coach Solbakken

BERLIN, April 12 (Xinhua) -- Struggling Bundesliga side Cologne sacked Norwegian coach Stale Solbakken owing to the hammering 4-0 loss at Mainz this week, the club announced on Thursday. The club introduced former coach Frank Schaefer for the final f