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Elementary - Difficult Customer A: Good evening. My name is Fabio, Ill be yourwaiter for tonight. May I take your order? B: No, Im still working on it. This menu is not even in English. Whats good here? A: For you sir, I would recommend spaghetti and
纯正地道美语
In a recent Business English Podcast (BEP 22), we looked at how to deal with technical problems when speaking on the telephone in English. Today, were going to talk how to deal with problems with the caller, which are of course much harder to handle!
商务电话英语
Simon got a monthly bill that he didnt like. His Internet service provider, Wink, automatically withdrew $15 from his checking account each month. This was called direct payment. It made things simpler for him because it meant one less check to write
365个英语简短小故事
Everyone likes to get good customer service, but we dont always get it. In this episode, we talk about tipping (where, when, and how much), and about how to handle a situation when the service was not so good. Harp and Maura also share their own pers
英语博客-北美风情
12 Museums From Boston to Los Angeles, from New York City to Chicago to Dallas, museums are either planning, building, or wrapping up wholesale expansion programs. These programs already have radically altered facades and floor plans or are expected
英语范文背诵20篇
A blog devoted to Michelle Obama's fashion sense has inspired a book. The woman behind both says there hasn't been a first lady in more than 40 years who has attracted this much attention for what she wears. Susan Logue | Washington 27 November 2009
VOA标准英语2009年(十一月)
September the 26th is the European Day of Languages. The Council of Europe and the European Union (EU) created the day on the 6th of December 2001. Its main aim is to encourage language learning across Europe. Other objectives are to alert the public
英语课程学习计划和讲义
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英文魔法师字源大挪移
As diplomats scramble to avert a Palestinian request for full United Nations recognition this week, the European Union remains deeply divided on the issue. Analysts say the differences may undermine Europe's efforts to play a meaningful role in the M
英语新闻
EU leaders have reached a deal on the 2014-2020 budgets at the EU summit in Brussels. The deal is designed to speed up spending on youth employment. A total of 26-million people on the continent are unemployed. Nearly a quarter of young people aged 1
世界各地新闻集锦
GWEN IFILL: Congress is on the verge of finally approving a rewrite of the education law known as No Child Left Behind. The Senate is expected to pass it easily tomorrow. The House did so last week, and the president is expected to sign it. It will g
PBS访谈教育系列
ISTANBUL - Turkey is showing renewed interest in reviving its stalled bid to join the European Union now that Nicolas Sarkozy, one of its key opponents, is no longer the president of France. The 27-nation bloc also seems keen to put life back into An
英语新闻
By Nico Colombant Dakar 13 February 2008 The European peacekeeping force known as EUFOR has resumed deploying in the refugee-swamped border region near Sudan. It had stopped for several weeks because of a major rebel incursion in Chad, one of the two
VOA常速英语2008年（二月）
BRUSSELS, March 13 (Xinhua) -- European Union (EU) leaders are scheduled to meet in Brussels Thursday and Friday to iron out measures to promote growth and create jobs in Europe which is still mired in the debt crisis. Despite consistent and courageo
英语新闻
AS IT IS 2016-06-28 British EU Vote Raises Many Questions British officials are dealing with international reaction to Britains decision to leave the European Union. British finance minister George Osborne spoke publicly on Monday for the first time
2016年VOA慢速英语(七)月
A European Union finance ministers meeting is being overshadowed by the euro zone's ongoing economic problems and sexual assault charges against International Monetary Fund chief Dominique Strauss-Kahn, who had been expected to attend the two days of
英语新闻
China's ministry of commerce has decided to begin an anti-dumping and anti-subsidy investigation into wines imported from the European Union. The move comes after the European Union decided to impose provisional anti-dumping duties on imports of sola
世界各地新闻集锦
China, EU to negotiate over solar panel friction BEIJING, Sept. 11 (Xinhua) -- The Chinese government on Tuesday sent a delegation to Europe to negotiate with the European Union (EU) about the trade friction over solar panel imports. The delegation,
英语新闻
BEIJING, March 1 (Xinhua) -- China on Thursday called on the European Union (EU) to take seriously the concerns of the international community on its carbon emissions charges, warning the 27-nation bloc not to complicate the matter. Chinese Foreign M
英语新闻