A Difficult Customer

Lesson 31 Text A A Difficult Customer Dolores works in a shop selling gramophone records. One afternoon a middle-aged woman came in, sat on a stool in front of the counter, and smiled at her brightly.

英语博客-北美风情 245 Customer service

Everyone likes to get good customer service, but we dont always get it. In this episode, we talk about tipping (where, when, and how much), and about how to handle a situation when the service was not so good. Harp and Maura also share their own pers

办公室英语口语第187:An angry customer 气愤的顾客

An angry customer A: I am very sorry to hear that youve been having so many problems, sir. B: Well, sorry isnt good enough! What can you do to help me? A: Well, to begin with, Id like to ask you a few questions if I may? B: Fine, whatever it takes to

电信专业英英词典C-7

Channel A channel is a single communications path in a transmission medium connecting two or more points in a network, each path being separated by some means; e.g., spatial or multiplex separation, s

电信专业英英词典C-9

CPU central processing unit Cross Connect 1.in a premises distribution system, equipment used to terminate and administer communications circuits. In a wire cross connect, jumper wires or patch cords

电信专业英英词典P-2

PPSN public packet switched network Premises Distribution System (PDS) PDS is the transmission network inside a building or among a group of buildings, for example an office park or a campus. PDS is u

电信专业英英词典S-1

SAFENET survivable adaptable fiber-optic embedded network Satellite Communications Satellite communications entails microwave radio, line-of-sight propagation from a transmitting earth terminal (i.e.,

电信专业英英词典S-3

SSN switched service network SS signaling system Station Equipment Station equipment is a component of telecommunications systems such as a telephone or data terminal, generally located on the user's

电信专业英英词典T-1

T1 Carrier A T1 carrier is a time-division multiplexed digital transmission facility capable of supporting 24 voice channels, (each encoded as a 64 kbps PCM DS0 signal), producing an aggregate multipl

电信专业英英词典W, X, Y, Z

WAN wide area network WARC World Administrative Radio Consortium WATS Wide-area telecommunications services. See Wide-area telecommunications services. Waveform amplitude (magnitude) versus time repre

电信专业英英词典L-1

LAN (IEEE 802.3 10BaseT) LAN (Local Area Network) is an Institute of Electrical and Electronic Engineers specification for a class of LANs using four-pair unshielded twisted pair (UTP) cable. See Loca

电信专业英英词典H-1

Half Duplex Half duplex is a transmission path capable of transmitting signals in both directions, but only in one direction at a time. HDLC high-level data link control Header The header is control i

电信专业英英词典I-1

I-MAC isonchronous media access controller IDN integrated digital network IEC International Electrotechnical Commission Impairments Impairments is the (e.g., transmission channel and signal impairment

电信专业英英词典M-1

MAAP maintenance administration panels MACSTAR multiple access customer station rearrangement MAC media access control or moves, adds, and changes Main Cross-Connects In a premises distribution system

电信专业英英词典N-2

NOC network operations center NOS network operating system NPA numbering plan area NSEP National Security Emergency Preparedness NTSC National Television System Committee NT network termination NAP -

电信专业英英词典L-2

Loop Length Typically, loop length is a complete electrical circuit; the pair of wires that winds its way from the central office to the telephone set or system at the customer's premises. Loop Signal

电信专业英英词典F-3

补充： FAQ - An acronym for Frequently Asked Questions. FAQs are online documents that list and answer the most common questions on a particular subject. Federal Excise Tax - A 3% tax mandated by t

Any customer can get a 15,000-yuan insurance policy

Any customer who buys pork can get a 15,000-yuan insurance policy(保险单), no matter how much they buy. Even when they ask for a slice of pork, they can also get the insurance.Gu Linlin is manager of a grocery store in Sichuan, southwest China. He

Style Network host Giuliana Rancic has breast cancer

BEIJING, Oct. 18 (Xinhuanet) -- Giuliana Rancic, 37-year-old E! News and Style Network host, revealed Monday that she has breast cancer after doctors discovered a tumor during her latest round of in-vitro fertilization. Rancic had planned to wait unt

深入浅出的英语口语

Glossary for Telecomunications This glossary helps explain some of the acronyms and technical phrases Bluetooth A short-range wireless technology designed to allow connection of portable devices in a wire-free manner. For example connection of a wire