BEP54 Customer Service: Handling Complaints (Part 2: Resolvi

This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. First a quick review: In part one we learned the first three step

VOA慢速英语-Development Report - Using Personal Computers to Sol

The World Community Grid is joining together individual personal computers to create massive processing power. The technology is helping reduce research time from years to months. Transcript of radio broadcast: 29 June 2008 This is the VOA Special E

US, Britain Submit Revised Iraq Draft Resolution

Peter Heinlein The United States and Britain have offered the U.N. Security Council a fresh draft resolution that would grant sovereignty to Iraq's interim government at the end of this month. The res

Key US Senators Predict Charges against More American Soldie

Paula Wolfson Two key Senate members predict more American soldiers will face military courts in the Iraqi prisoner abuse scandal. Senator Lindsey Graham says those who are responsible for the abuse w

【突破英文词汇】sol, soli -- single 单一

1. soliloquy /səˈlɪləkwi:/ -- speech made to oneself when alone What an actor says in a soliloquy is heard by no one except the audience. 演员的独白只有观众听得到。 2. solitude /ˈsɔlitju:d/ -- condition of being alone; loneliness;

英文原版对话1000个:1227 Indonesian Movie

Daniel: Hey, Vella, how are you? Vella: I'm good. How are you? Daniel: I'm well thanks. Just wanted to ask you what's your favorite movie? Vella: OK, I have one all time Indonesian favorite movie. Daniel: Uh, uh. Vella: And it's called Lima Juanita,

字源大挪移 Prefix - 表示数字的字首 40 sol-

Sorry,there is not text temporarily, Please help tingroom to look for it! 如果您能找到更好的听力原文，请发贴到 听力原文收集区 ，您将会获得10到30积分的奖励! Thank you！

US, Britain Present Draft Iraq Resolution to UN

Peter Heinlein The United States and Britain have presented the U.N. Security Council a draft resolution on Iraq, outlining the transfer of full sovereignty to an interim Iraqi government. The handove

Travelers vote Lima airport lounge world’s best

Members of the media gather at the airport where delegates are arriving for the Asia Pacific Economic Cooperation (APEC) forum in Lima November 21, 2008. [Agencies] SINGAPORE - Airport lounges can ease some of the pain of traveling, and the SUMAQ VIP

VOA标准英语2010年-American Obstetrician Offers Solar Sol

Standard medical supplies might seem like an important donation in developing countries but American obstetrician Laura Stachel saw the need for something even more basic: reliable power. Basic need Stachel is crouching on the floor of her Berkeley k

秘鲁检获近100公斤可卡因

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VOA常速英语2007-Lawmakers Seek Changes in US War Powers Resoluti

By Dan Robinson Capitol Hill 25 October 2007 A group of lawmakers from both parties is proposing to change a law approved by Congress more than three decades ago aimed at limiting the ability of the president to go to war without the approval of Cong

Fluminense ready to announce return of Neves

RIO DE JANEIRO, Jan. 18 (Xinhua) -- Swaping Flamengo for Fluminense, Thiago Neves, is to undergo a routine physical exam on Wednesday, while Fluminense were expected to give him an official presentation to the fans and media on Friday. It was reporte

Bastos double lifts Vasco to top of group

RIO DE JANEIRO, April 4 (Xinhua) -- Fellipe Bastos scored two goals as Vasco de Gama defeated Alianza Lima 2-1 in their Copa Libertadores match at Lima's Alejandro Villanueva Stadium on Tuesday. The result lifts Vasco to the top of their group with 1

Humala opens Villa Dakar facility

LIMA, Jan. 2 (Xinhua) -- Peruvian President Ollanta Humala Wednesday inaugurated the Villa Dakar, a facility where vehicles racing in the 2013 Dakar Rally will get a mechanical revision before the race next Jan. 5. A total of 459 vehicles, including

German club Cologne sack coach Solbakken

BERLIN, April 12 (Xinhua) -- Struggling Bundesliga side Cologne sacked Norwegian coach Stale Solbakken owing to the hammering 4-0 loss at Mainz this week, the club announced on Thursday. The club introduced former coach Frank Schaefer for the final f

Dutch wins truck race in Day Two of Dakar Rally

LIMA, Jan. 6 (Xinhua) -- Holland's Gerard de Rooy (No. 500) won the second stage of the 2013 Dakar Rally on Sunday in the truck racing category, aboard an Iveco. Racing along 242 kilometers of Peru's Pisco province, De Rooy beat the competition with

秘鲁卡车侧翻9人死亡

秘鲁卡车侧翻9人死亡 LIMA, Dec. 23 (Xinhua) -- Nine people were killed and more than 20 others injured when a truck overturned on a highway in northern Peru's Cajamarca region, the state news agency Andina reported Monday. The accident took p

秘鲁发生强烈地震

秘鲁发生强烈地震 LIMA, Sept. 25 (Xinhua) -- The 6.9-magnitude earthquake that hit southern Peru on Wednesday has killed three people in the district of Chaparra, in Caraveli province of Arequipa department, local daily El Comercio reported on

Peru celebrates hosting of Dakar Rally 2012

LIMA, March 24 (Xinhua) -- Peru will host the Dakar Rally 2010, which according to president of the Peruvian Sports Institute (IDP) Arturo Woodman, represents a triumph for the country's international image, local press said on Thursday. Woodman said