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BEP53 Customer Service: Handling Complaints (Part 1: Empathi

Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality sector. Hospitality means treating guests well; and here, were talking specifically about hotels. Because service is so vit

发表于:2018-12-05 / 阅读(106) / 评论(0) 分类 商务电话英语

张靓颖英文歌曲欣赏:Remember me

2005年7月22日(周五)晚20：30，“2005蒙牛酸酸乳超级女声”年度总决选第二场7进5入围赛火热开唱，李娜、何洁、张靓颖、叶一茜、黄雅莉、易慧、林爽等七

发表于:2018-12-08 / 阅读(74) / 评论(0) 分类 张靓颖英文歌曲欣赏

VOA慢速英语2010年-EXPLORATIONS - Lower East Side Tenemen

BOB DOUGHTY: Im Bob Doughty. FAITH LAPIDUS: And Im Faith Lapidus with EXPLORATIONS in VOA Special English. Today, we tell about a museum in New York City. It celebrates the people from different nations who came to the United States to live many year

发表于:2018-12-15 / 阅读(51) / 评论(0) 分类 2010年VOA慢速英语(八)月

VOA慢速英语2010年-THIS IS AMERICA - Poker and the 'Novem

FRITZI BODENHEIMER: Welcome to THIS IS AMERICA in VOA Special English. Im Fritzi Bodenheimer with Mario Ritter. This week on our program, we deal with the World Series of Poker in Las Vegas, Nevada. MARIO RITTER: We also talk about the defending cham

发表于:2018-12-15 / 阅读(56) / 评论(0) 分类 2010年VOA慢速英语(七)月

VOA慢速英语2011--Remembering the Gulf Oil Spill, One Year

IN THE NEWS - Remembering the Gulf Oil Spill, One Year Later This is IN THE NEWS in VOA Special English. 这里是美国之音慢速英语新闻报道。 Last year on April twentieth the Deepwater Horizon oil drilling rig exploded in flames in the Gu

发表于:2018-12-16 / 阅读(43) / 评论(0) 分类 2011年VOA慢速英语(四)月

VOA慢速英语2011--Remembering Hollywood Legend Elizabeth T

DOUG JOHNSON: Welcome to AMERICAN MOSAIC in VOA Special English. (MUSIC) I'm Doug Johnson. This week, we answer a question about sports terms and play music by blues great Pinetop Perkins, who died Monday. And we remember another star who died this w

发表于:2018-12-16 / 阅读(50) / 评论(0) 分类 2011年VOA慢速英语(三)月

词汇大师--Some Online Words to Help Remember a Year

AA: I'm Avi Arditti with Rosanne Skirble, and this week on WORDMASTER: some words to help us remember 2009. RS: The American Dialect Society, a small scholarly group, just chose its Word of the Year as well as a Word of the Decade. Wordsmith Ben Zimm

发表于:2018-12-30 / 阅读(60) / 评论(0) 分类 词汇大师(Wordmaster)

英语访谈对话 109 Cold Remedy

Todd: OK, hey, Marion, how are you feeling today? Marion: I'm realy tired. Kind of, I don't know, my throat's really scratchy, so maybe I'm coming down with something. Todd: Oh, no. That's terrible. Are you taking anything for it? Marion: Actually, I

发表于:2019-01-02 / 阅读(50) / 评论(0) 分类 英语访谈对话

英语语法：168 Concrete Versus Cement

Grammar Girl here. Todays topic is cement versus concrete. Guest writer Sal Glynn writes: Accuracy is important. You might think concrete and cement are interchangeable, but you'll quickly find that you're mistaken when some guy at Home Depot rolls h

发表于:2019-01-02 / 阅读(152) / 评论(0) 分类 英语语法 Grammar Girl

TED公开课:会心一笑 罗里布莱穆勒(Rory Bremner):一个人的首脑会议

苏格兰最风趣的人罗里布莱穆勒(Rory Bremner)在TEDGloble的讲台上召开了一场历史性的峰会，当他用他滑稽的表现和精彩的评论讽刺了戈登布朗，巴拉克奥巴马，乔治布什和其他一些世界领袖。看你

发表于:2019-01-05 / 阅读(217) / 评论(0) 分类 TED公开课:会心一笑

EXPLORATIONS - South Asia Continues to Recover After Decembe

EXPLORATIONS - South Asia Continues to Recover After December Tsunami By Jill Moss Broadcast: Wednesday, July 20, 2005 (MUSIC) VOICE ONE: I'm Steve Ember. VOICE TWO: Indonesian Navy sailors load aid f

发表于:2019-01-27 / 阅读(126) / 评论(0) 分类 Explorations

Development Report - Ann Veneman, U.S. Agriculture Chief, No

Development Report - Ann Veneman, U.S. Agriculture Chief, Nominated to Lead UNICEF By Jill Moss Broadcast: Monday, January 24, 2005 This is Phoebe Zimmermann with the VOA Special English Development R

发表于:2019-01-30 / 阅读(56) / 评论(0) 分类 农业与发展

Stronger Asia-Europe economic cooperation takes center stage at ASEM

Vientiane, Nov. 6 (Xinhua) -- Pledges for stronger trade promotion as well as reducing protectionism to put the world's economy on a sustainable path was the main focus of the 9th Asia Europe Meeting (ASEM) that concluded here on Tuesday. Leaders of

发表于:2019-01-31 / 阅读(49) / 评论(0) 分类 英语新闻

2007年VOA标准英语-Rights Activists Condemn Somali Executions

By Alisha Ryu Nairobi 06 July 2007 International human rights activists and lawyers are condemning reports that Somalia's interim government has carried out its first formal executions since the government body was formed with international backing i

发表于:2019-01-31 / 阅读(104) / 评论(0) 分类 2007年VOA标准英语（七月）

OMG!美语 New Semester

1) new semester 新学期2) easy schedule 课表很清闲3) My schedule stinks! 我的课表很紧！4) drop a class 退选5) Your grades might suffer! 成绩可能会下降！

发表于:2019-02-03 / 阅读(63) / 评论(0) 分类 OMG美语

原版英语对话1000个:109 Cold Remedy

Todd: OK, hey, Marion, how are you feeling today? Marion: I'm realy tired. Kind of, I don't know, my throat's really scratchy, so maybe I'm coming down with something. Todd: Oh, no. That's terrible. Are you taking anything for it? Marion: Actually, I

发表于:2019-02-06 / 阅读(62) / 评论(0) 分类 原版英语对话1000个

美国乡村音乐:Help Me Remember

I know that you're leavin' As soon as the sun Comes through the window There's no talking this over The damage is done There's just too much hurt Too much to forgive Oh, but we both know We weren't always like this Help me remember The way that we u

发表于:2019-02-08 / 阅读(51) / 评论(0) 分类 美国乡村音乐

VOA慢速英语2012 EXPLORATIONS - From a Photo of War, a Statue to Remember

EXPLORATIONS - From a Photo of War, a Statue to Remember MARIO RITTER: Welcome to the VOA Special English program EXPLORATIONS. Im Mario Ritter. July fourth, Independence Day in the United States, is a time of celebration. Friends and family across t

发表于:2019-02-19 / 阅读(191) / 评论(0) 分类 2012年VOA慢速英语(七)月

2013年美国好声音 Hit ‘Em Up Style (Oops!) - Nic Hawk

While he was scheming I was beamin' in his Beamer just beamin' Can't believe that I caught my man cheatin' So I found another way to make him pay for it all So I went To Neiman-Marcus on a shopping spree And on the way I grabbed Soley and Mia And as

发表于:2019-02-20 / 阅读(86) / 评论(0) 分类 The Voice 美国好声音

听歌学英语：以德服人 Kill'em With Kindness

The world can be a nasty place 这个世界可以很可恶 You know it, I know it, yeah 你知道，我知道，是的 We don't have to fall from grace 我们并不用丧失理智 Put down the weapons you fight with 放下你进攻用的武器 Kill '

发表于:2019-02-26 / 阅读(118) / 评论(0) 分类 听歌学英语
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