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This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. First a quick review: In part one we learned the first three step
商务电话英语
President Obama is set to visit Saudi Arabia on June 3 to meet with King Abdullah, just a day before visiting Cairo, and many Saudis are speculating about what the two men will discuss. As the guardian of Islam's holy sites and the author of a 2002
VOA标准英语2009年(五月)
By Mario Ritter Broadcast: October 7, 2003 This is Doug Johnson with the VOA Special English Agriculture Report. Today we finish a two-part series. A listener in Brazil asked about 1)agroecology. This
VOA2003（下）-农业与经济
By Mario Ritter Broadcast: September 30, 2003 This is Steve Ember with the VOA Special English Agriculture Report. This week, we take a suggestion from a listener in Brazil. Agricultural specialist Lu
VOA2003（下）-农业与经济
In Your Arms - Nico And Vinz I feel like Superman 我感觉强无不克， They gonna remember me 他们将会记得我。 I think I know I can 我知道我能做到， Who says it's hard to reach 他们所说难以触及的境界。 Who's gonna stop
2015最新精选英文歌曲
Pienso En Ti 群星 Compilation [ | 大碟 | MV ] One 第 2 首 环球2003年5月 Vocal:Enrique Iglesias Cuando siento que mi vida se desliza y la soledad me come dia a dia, Pienso en ti... Pienso en ti... Cuando el frio me llena el alma me congela y
英语歌曲收藏之一
THIS IS AMERICA - Lessons in Small Business Survival CHRISTOPHER CRUISE: Welcome to THIS IS AMERICA in VOA Special English. Im Christopher Cruise. FAITH LAPIDUS: And Im Faith Lapidus. Many small, family-owned businesses in the United States are strug
2012年VOA慢速英语(六)月
The U.S. Army general nominated to be commander of American and NATO forces in Afghanistan says the conflict is winnable, but foreign forces need to be careful about how they go about defeating the Taliban. Lt. Gen. Stanley A. McChrystal, testifies
VOA标准英语2009年(六月)
George Washington was born into a world where slavery was an accepted part of life. When his father died in 1743, Washington - at the age of 11 - inherited 10 slaves. When the nation's first president died in 1799, more than 300 slaves lived in quart
VOA标准英语2010年(十二)月
By Cindy Saine Washington 02 October 2007 The U.S. commander of the multi-national corps in Iraq says violence in the country has decreased consistently over the past three months. As VOA's Cindy Saine reports from Washington, Lieutenant General Raym
2007年VOA常速英语（十月）
By Naomi Schwarz Dakar 19 February 2008 As President Bush visits Ghana during his six-day tour of five African nations, some Ghanaians say they hope his visit will mean increased aid and more trade with the United States. Naomi Schwarz has more from
VOA常速英语2008年（二月）
The World of Avatar The blockbuster film Avatar has been a smash hit at the box office in the UK and around the world, becoming the fastest film ever to earn $1bn (7bn yuan) in ticket sales. But as well as being an entertaining feast for the eyes, th
英语时差8，16
今天我们要学的词是survival。 Survival, 是幸存的意思。大家都知道，适者生存，在英语里就是 Survival of the fittest, 美国总统布什星期三抵达以色列访问。与此同时，Israeli Prime Minister Ehud Olmert is
英语单词荟萃
今天我们要学的词是robocall。 Robocall指的是由计算机系统自动拨号，播放事先录制的电话留言的宣传电话。Robocall是产品促销和政治竞选的常用手段。A GOP group launched its robocall campaign against Sen
英语每日一词
By Scott Stearns Washington 07 July 2007 President Bush says he will veto domestic spending bills if opposition Democrats want to spend more money than he is asking for. VOA White House Correspondent Scott Stearns reports, Democrats say the president
2007年VOA标准英语（七月）
By Paul Sisco Washington 22 October 2007 Twenty college and university teams from around the world competed inthe recentSolar Decathlon that is held every two years in Washington, D.C. The U.S. Energy Department sponsors the event, and this year's wi
2007年VOA常速英语（十月）
French President Nicolas Sarkozy arrives in Damascus Wednesday, in the first visit to Syria by a Western head of state in five years. From Paris, Lisa Bryant reports the visit marks a change in French foreign policy and an effort to bring Syria back
VOA标准英语2008年（九月）
By Stephanie Ho Washington 04 April 2007 The top U.S. envoy for final status talks on the Serbian province of Kosovo says he fully supports the U.N.-administered region's independence, under supervision of the international community. VOA's Stephanie
2007年VOA标准英语（四月）
U.S. President Barack Obama held a town hall meeting Monday using an unusual venue - the YouTube Internet Web site. He took questions submitted via e-mail and video during and following his State of the Union address last week. The president has enga
VOA标准英语2010年(二月)
Ivorian President Laurent Gbagbo (R) speaks with Ivorian Defense minister Amani N'guessan (L) at presidential palace in Abidjan, 30 Nov 2009 Ivory Coast's former rebel faction in the North, the New Forces, warn that election-related violence and tens
VOA标准英语2010年(二月)