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BEP53 Customer Service: Handling Complaints (Part 1: Empathi

Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality sector. Hospitality means treating guests well; and here, were talking specifically about hotels. Because service is so vit

发表于:2018-12-05 / 阅读(138) / 评论(0) 分类 商务电话英语

张靓颖英文歌曲欣赏:Remember me

2005年7月22日(周五)晚20：30，“2005蒙牛酸酸乳超级女声”年度总决选第二场7进5入围赛火热开唱，李娜、何洁、张靓颖、叶一茜、黄雅莉、易慧、林爽等七

发表于:2018-12-08 / 阅读(101) / 评论(0) 分类 张靓颖英文歌曲欣赏

VOA慢速英语2010年-EXPLORATIONS - Lower East Side Tenemen

BOB DOUGHTY: Im Bob Doughty. FAITH LAPIDUS: And Im Faith Lapidus with EXPLORATIONS in VOA Special English. Today, we tell about a museum in New York City. It celebrates the people from different nations who came to the United States to live many year

发表于:2018-12-15 / 阅读(71) / 评论(0) 分类 2010年VOA慢速英语(八)月

VOA慢速英语2011--Remembering the Gulf Oil Spill, One Year

IN THE NEWS - Remembering the Gulf Oil Spill, One Year Later This is IN THE NEWS in VOA Special English. 这里是美国之音慢速英语新闻报道。 Last year on April twentieth the Deepwater Horizon oil drilling rig exploded in flames in the Gu

发表于:2018-12-16 / 阅读(65) / 评论(0) 分类 2011年VOA慢速英语(四)月

VOA慢速英语2011--Remembering Hollywood Legend Elizabeth T

DOUG JOHNSON: Welcome to AMERICAN MOSAIC in VOA Special English. (MUSIC) I'm Doug Johnson. This week, we answer a question about sports terms and play music by blues great Pinetop Perkins, who died Monday. And we remember another star who died this w

发表于:2018-12-16 / 阅读(69) / 评论(0) 分类 2011年VOA慢速英语(三)月

词汇大师--Some Online Words to Help Remember a Year

AA: I'm Avi Arditti with Rosanne Skirble, and this week on WORDMASTER: some words to help us remember 2009. RS: The American Dialect Society, a small scholarly group, just chose its Word of the Year as well as a Word of the Decade. Wordsmith Ben Zimm

发表于:2018-12-30 / 阅读(85) / 评论(0) 分类 词汇大师(Wordmaster)

英语语法：168 Concrete Versus Cement

Grammar Girl here. Todays topic is cement versus concrete. Guest writer Sal Glynn writes: Accuracy is important. You might think concrete and cement are interchangeable, but you'll quickly find that you're mistaken when some guy at Home Depot rolls h

发表于:2019-01-02 / 阅读(185) / 评论(0) 分类 英语语法 Grammar Girl

英语语法：139 "Between" Versus "Among"

Today we're going to talk about the difference between the words between and among. Between Versus Among You may have noticed that I said we were going to talk about the difference between the words between and among. I used the word between because

发表于:2019-01-02 / 阅读(105) / 评论(0) 分类 英语语法 Grammar Girl

TED公开课:会心一笑 罗里布莱穆勒(Rory Bremner):一个人的首脑会议

苏格兰最风趣的人罗里布莱穆勒(Rory Bremner)在TEDGloble的讲台上召开了一场历史性的峰会，当他用他滑稽的表现和精彩的评论讽刺了戈登布朗，巴拉克奥巴马，乔治布什和其他一些世界领袖。看你

发表于:2019-01-05 / 阅读(241) / 评论(0) 分类 TED公开课:会心一笑

中国"小皇帝"遭遇"成长的烦恼"

China's youth can get a bad press. In most accounts, they are the Little Emperors or the Me Generation, the spoilt and apolitical offspring of one-child families who are interested in fast cars, video games and designer goods but little else. At the

发表于:2019-01-11 / 阅读(68) / 评论(0) 分类 阅读空间

EXPLORATIONS - South Asia Continues to Recover After Decembe

EXPLORATIONS - South Asia Continues to Recover After December Tsunami By Jill Moss Broadcast: Wednesday, July 20, 2005 (MUSIC) VOICE ONE: I'm Steve Ember. VOICE TWO: Indonesian Navy sailors load aid f

发表于:2019-01-27 / 阅读(157) / 评论(0) 分类 Explorations

Development Report - Ann Veneman, U.S. Agriculture Chief, No

Development Report - Ann Veneman, U.S. Agriculture Chief, Nominated to Lead UNICEF By Jill Moss Broadcast: Monday, January 24, 2005 This is Phoebe Zimmermann with the VOA Special English Development R

发表于:2019-01-30 / 阅读(73) / 评论(0) 分类 农业与发展

Stronger Asia-Europe economic cooperation takes center stage at ASEM

Vientiane, Nov. 6 (Xinhua) -- Pledges for stronger trade promotion as well as reducing protectionism to put the world's economy on a sustainable path was the main focus of the 9th Asia Europe Meeting (ASEM) that concluded here on Tuesday. Leaders of

发表于:2019-01-31 / 阅读(77) / 评论(0) 分类 英语新闻

OMG!美语 New Semester

1) new semester 新学期2) easy schedule 课表很清闲3) My schedule stinks! 我的课表很紧！4) drop a class 退选5) Your grades might suffer! 成绩可能会下降！

发表于:2019-02-03 / 阅读(85) / 评论(0) 分类 OMG美语

原版英语对话1000个:109 Cold Remedy

Todd: OK, hey, Marion, how are you feeling today? Marion: I'm realy tired. Kind of, I don't know, my throat's really scratchy, so maybe I'm coming down with something. Todd: Oh, no. That's terrible. Are you taking anything for it? Marion: Actually, I

发表于:2019-02-06 / 阅读(77) / 评论(0) 分类 原版英语对话1000个

美国乡村音乐:Help Me Remember

I know that you're leavin' As soon as the sun Comes through the window There's no talking this over The damage is done There's just too much hurt Too much to forgive Oh, but we both know We weren't always like this Help me remember The way that we u

发表于:2019-02-08 / 阅读(64) / 评论(0) 分类 美国乡村音乐

英语俚语天天说 第387期:"you got me"不是"你得到我"

【俚语】 You got me. 【例句】 You've got me (there). 你真还把我问住了。 【对话】 A：Do you know how to get there? 你知道怎么去那吗？ B：That's a good question. You've got me there. 好问题。你真还问住我了。

发表于:2019-02-13 / 阅读(71) / 评论(0) 分类 英语俚语天天说

口语:准确表达你的"开森"与"伐开森"

英语中关于开心的表达多数会用到up或者high、air等词表示： The news lifted her spirits. 这个消息让她精神了起来。 Things are looking up. 情况开始好转。 Cheer up! 振作起来！ My spirits rose when I got her let

发表于:2019-02-15 / 阅读(72) / 评论(0) 分类 英语口语

英语俚语天天说 第368期:"you're a chicken"是"你是一只鸡"的意思?

【俚语】 chicken n. 胆小鬼，懦夫 coward n. /ˈkaʊəd/ a person who is not brave 【例句】 Jump, you're a chicken! 跳呀，你这胆小鬼！ Chicken out v. （因害怕而）退缩，放弃 【例句】 I was going to go bungee jumping

发表于:2019-02-21 / 阅读(87) / 评论(0) 分类 英语俚语天天说

欧美人文风情第362篇:"enough"与"too"的区别

You're not getting enough sleep. 你睡得不够多。 Yes. I think I'm working too hard. 对。我觉得我工作太认真了。 I think you go to bed too late. 我觉得你睡得太晚了。 These are two very common and very useful words. Let's st

发表于:2019-03-02 / 阅读(119) / 评论(0) 分类 欧美人文风情
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