星级饭店大堂英语 11_phone manner

　　[00:00.00]Lesson One

[00:22.90]第一课

[00:45.79]Putting Caller 1 on Hold

[00:47.62]请打电话的人等候

[00:49.45]R:Reception.

[00:50.89]接待员:你好，前台。

[00:52.32]G:Is this Susan?

[00:54.50]旅客:是苏珊吗？

[00:56.69]R:Yes it is.How may I help you?

[00:58.96]接待员:是我，您有什么事吗？

[01:01.23]G:Hi,Susan.This is Mr.Smith in Room 3201.

[01:04.35]旅客:你好，苏珊 ,我是3201房间的Smith 先生。

[01:07.47]R:(The other phon rings)Oh,I'm sorry Mr.Smith.

[01:09.36]接待员:（这时另外一部电话响了）喔，对不起，Smith 先生，

[01:11.24]Could you hold a moment please?

[01:12.97]（请稍等一下好吗？

[01:14.71]G:Sure.

[01:15.99]旅客:可以。

[01:17.27]R:Thank you for holding.

[01:18.80]接待员:谢谢您的等待。

[01:20.33]Lesson Two

[01:32.75]第二课

[01:45.17]Taking a Simple Message

[01:46.89]记录简单的留言

[01:48.62]G:May I speak to Ryan,please?

[01:50.50]旅客:我能和赖安讲话吗？

[01:52.38]R:I'm sorry,Ryan's not on duty right now.

[01:54.91]接待员:对不起，Ryan 现在不在，

[01:57.45]Is there anyone else who can help you?

[01:59.37]找其他的人可以吗？

[02:01.29]G:No,thanks.Can you please tell me when he comes on duty today?

[02:04.23]旅客:不用了，谢谢。你能告诉我他今天什么时候在吗？

[02:07.16]R:Ryan has the afternoon shift 2 today so he'll be here at 2:00 p.m.

[02:10.14]接待员:Ryan 今天上中班，所以他下午2:00在。

[02:13.12]Would you like to leave a message?

[02:14.79]您要留言吗？

[02:16.46]G:Yes,please.Could you ask him to call me back as soon as possible?

[02:19.25]旅客:是的，麻烦你告诉他尽快给我回个电话好吗？

[02:22.03]R:Certainly.May I have your name,please?

[02:24.00]接待员:当然。请问您的姓名？

[02:25.97]G:Oh,sorry.This is Don Bradford.

[02:28.10]旅客:喔，对不起。我叫Don Bradford.

[02:30.23]R:Would you spell that for me,please?

[02:32.11]接待员:能给我拼写一下您的姓名吗？/您不介意拼写一下吧？

[02:33.99]G:Don Bradford.

[02:37.73]旅客:Don Bradford

[02:41.46]R:Don Bradford.

[02:45.49]接待员:Don Bradford

[02:49.51]G:That's right.

[02:50.89]旅客:对。

[02:52.28]R:And does Ryan have your phone number?

[02:54.25]接待员:Ryan 有您的电话号码吗？

[02:56.22]G:He should,but maybe I'd better give it to you just in case.

[02:59.04]旅客:他应该有，可是我最好给你留一个以防万一。

[03:01.86]It's 335-5663.

[03:04.44]335-5663。

[03:07.01]R:335-5663.

[03:10.73]接待员:335-5663

[03:14.46]G:That's right.

[03:15.83]旅客:对的。

[03:17.20]R:Is there anything else?

[03:18.73]接待员:您还有别的事吗？

[03:20.25]G:No,thank you.

[03:21.73]旅客:没有了，谢谢。

[03:23.21]R:I'll give Ryan the message as soon as he gets on duty.

[03:25.58]接待员:Ryan 一上班我就把您的留言给他

[03:27.96]I'll make sure he gets the message.

[03:29.84]我保证他能得到这份留言。

[03:31.72]Lesson Three

[03:44.10]第三课

[03:56.49]A Longer Message

[03:58.12]记录较长的留言

[03:59.75]G:I'm trying to reach Mr.White in Room 3301,

[04:02.78]旅客:我想和3301房间的 White先生通电话，

[04:05.81]but there's no answer.Could I leave a message for him?

[04:08.74]但是没有人接，我能给他留言吗？

[04:11.66]R:Certainly.The message is for...?

[04:13.94]接待员:当然可以。请问您给谁留言......？

[04:16.21]G:Bob White in Room 3301.

[04:18.69]旅客:3301房间的 Bob White先生。

[04:21.17]R:3301.Go ahead,please.

[04:23.76]接待员:3301，请继续说。

[04:26.34]G:Please tell Mr.White that the meeting in Beijing tomorrow has been canceled.

[04:29.47]旅客:请告诉White先生明天在北京召开的会议取消了，

[04:32.59]I'll see him again in Guangzhou next Monday.

[04:35.27]我下星期一在广州与他见面。

[04:37.94]R:I'm sorry,would you repeat 3 that please?

[04:39.93]接待员:对不起请您重复一下好吗？

[04:41.91]G:Tell Mr.White the meeting in Beijing tomorrow is canceled

[04:45.18]旅客:告诉White先生明天在北京召开的会议取消了，

[04:48.44]and I'll see him in Guangzhou next Monday.

[04:50.72]我下星期一将在广州与他见面。

[04:52.99]R:Meeting in Beijing tomorrow is cancelled 4

[04:55.21]接待员:明天在北京召开的会议取消了，

[04:57.43]and you'll see Mr.White in Guangzhou next Monday.

[04:59.62]您将在下星期一与他在广州见面。

[05:01.82]Is that right?

[05:03.28]是吗？

[05:04.74]G:That's right.

[05:06.12]旅客:是的。

[05:07.49]R:May I have your name please,sir?

[05:09.37]接待员:请告诉我您的名字好吗？

[05:11.25]G:Bill Thompson.

[05:12.83]旅客:比尔。汤姆森。

[05:14.41]R:Bill Thompson.Thompson?

[05:18.50]接待员:比尔。汤姆森 Thompson？

[05:22.59]G:That's right.

[05:24.17]旅客:对。

[05:25.75]R:Is there anything else?

[05:27.33]接待员:您还有别的事吗？

[05:28.91]G:No,thank you.

[05:30.29]旅客:没有了，谢谢。

[05:31.68]R:I'll give Mr.White the message as soon as he returns.

[05:34.01]接待员:White一回来，我就把留言条给他。

[05:36.35]G:Thank you.

[05:37.67]旅客:谢谢。

[05:38.99]R:You're welcome.

[05:40.57]接待员:不客气。

[05:42.15]G:Goodbye.

[05:43.68]旅客:再见。

[05:45.21]Lesson Four

[05:57.34]第四课

[06:09.48]Guest Returns before Message Is Sent to His Room

[06:12.15]服务员在送交留言条之前客人已经回来了.

[06:14.83]R:Excuse me,Mr.White?

[06:16.56]接待员:对不起，怀特先生！

[06:18.28]G:Yes?

[06:19.45]旅客:什么事？

[06:20.63]R:We have a message for you.Here you are.

[06:22.85]接待员:我们这有您的留言，给您。

[06:25.07]G:Oh,thanks.

[06:26.39]旅客:喔，谢谢。

[06:27.71]R:You're welcome.

[06:29.08]接待员:不客气。