时间:2018-12-25 作者:英语课 分类:公务员口语


英语课

Claim Settlement


Dialogue 1


-Could I see the manager,please?I have a complaint to make.


-Yes,I'm the manager here.What can I do for you,madam?


-Did you have the room checked before we moved in?


-Which room are you in,madam?


-1102.The sheets in my room have not been changed.The toilet doesn't work properly.The wash basin is stopped up with hair.


-I'm awfully 1 sorry to hear that.I'll attend to it right away.The housekeeper 2 usually checks every room before new guests move in.We have been extremely busy with a large conference these days.


-But it's your business.I never expected this sort of thing to happen in such a hotel.


-No,madam.I do apologize.It's most unusual.We'll change your room to 1411.It has a beautiful view of the garden.And you'll enjoy a two day free stay in our hotel.


-That's not bad.Thanks for your help.


-It's my pleasure.


Dialogue 2


-Is that the manager?


-Speaking.Can I be of any assistance 3?


-This is Ms Dane,Room 607.I've just received my laundry.There is still a stain 4 in my trousers and my blouse has faded.


-I'm awfully sorry to hear that.I'll put you through to the housekeeper.She'll attend to it right away.


-Hello.Housekeeper.


-OH,hello.This is Ms Dane from Room 607.It's about my laundry I've just received.There is still a stain in my trousers and my blouse has faded.


-I'm very sorry.May I take your trousers back to the laundry?We'll wash it again.And your blouse,we'll make up the loss somehow.


-Thank you.


-You are welcome.


Dialogue 3


-Could I speak to the manager,please?I have a complaint.


-Yes.I'm the manager here.What can I do for you?Could you speed up your switchborad a bit please?I booked a call to Singapore a good thirty minutes ago and I haven't had a reply yet.


-Well,perhaps they are very busy at this time of the day.After all,we are an hour ahead of Singapore.


-I know that,but I could have dialed myself directly in on time at all.


-We do like you to make a long distance call through the operator 5.That will be no misunderstanding about the charges.I'm sure you understand.


-Yes.But I do like to dial an important call to Singapore myself.


-I'll get on to them and see what the delay is,then call you back as soon as I know everything.


Dialogue 4


-Good morning,Mr.Jason.How's everything going today?


-In fact,not so good.


-What's the matter?


-There is something wrong with the toilet.It's leaking all the time.Water is everywhere in the bathroom.


-I'm so sorry to hear that.Let me take a look.Which room are you living in?


-Room 603.


-Oh,the tap doesn't work.I apologize for the inconvenience caused by the problem.The repairman will be here in five minutes and I promise you the bathroom will be cleaned when you are back.


-Thank you.by the way,the refrigerator in my room always makes such noises that I can't sleep well at night.Could you leave it repaired?


-OK,we'll change a new one for you.


-It's very kind of you.I can have a good sleep tonight.


-Never mind.Everything will be okay soon.


Dialogue 5


-Excuse me,manager.I want to make a complaint.


-What's wrong,sir?


-My wife has a very hevy stomach ache after eating the roast duck a waiter served ten minutes ago.


-Really?Do you remember who served you?


-Look,that tall gentleman with curly 6 hair over there.


-Li,did you serve this gentleman a roast duck just now?


-Yes,I did.


-Laura,are you okay now?


-No,I don't think so.I feel too bad.


-I think the duck is sour.You're responsible for that.


-I'm so sorry about that.First of all,we'd better send her to the


hospital.Li,call the doctor now.


-I've called the doctor.The ambulance will be here in five minutes.


-I think you hvae to check all the food here and you have the responsibility


to take care of all the cost coused by the incident.


-Shall we talk about this matter after your wife is hospitalized?I promise


you'll get a good solution.


-OK.


Dialogue 6


-Good morning,sir.What can I do for you?


-I want to talk to the manager.


-I'm the manager.Please have a seat.


-I have a complaint to make.


-Go ahead,please.


-I bought a radio set here,but I found it didn't work when I went home.I


took this radio set back here.The salesgirl who sold it refused to change


for another one.So I'm here to talk to you.


-Could I take a look at the radio set?


-Sure,here you are.You see,it just makes some strange noises and radio


signals can't be heard.


-Have you ever opened the back cover?


-No,never.You can see the seal intact 7.


-Do you take the receipt 8 with you?


-Yes,here is the receipt.


-Okay,you did buy it from here.I'm sorry for the trouble.Please follow


me.We'll change for another one for you.


-Thank you.


-Miss Zhang,this gentleman bought a radio set yesterday,but it doesn't


work.Please change this one for him.


-OK.I'll get it right away.


-Sir,what about this one?


-Let me see.Mm,this is a good radio set.Thank you.


-You're welcome.



1 awfully
adv.可怕地,非常地,极端地
  • Agriculture was awfully neglected in the past.过去农业遭到严重忽视。
  • I've been feeling awfully bad about it.对这我一直感到很难受。
2 housekeeper
n.管理家务的主妇,女管家
  • A spotless stove told us that his mother is a diligent housekeeper.炉子清洁无瑕就表明他母亲是个勤劳的主妇。
  • She is an economical housekeeper and feeds her family cheaply.她节约持家,一家人吃得很省。
3 assistance
n.援助,帮助
  • She called and called but no one came to her assistance.她叫了又叫,但没有人来帮。
  • He will get the great possible assistance.他将获得尽可能大的帮助。
4 stain
n.污染,污点,著色;v.沾染,染污,著色
  • It will remain an indelible stain on his memory.这将成为他记忆中一个不可磨灭的污点。
  • Does this material stain easily?这种料子容易染色吗?
5 operator
n.(机器、设备等的)操作员;电话接线员
  • He is a computer operator.他是个电脑操作员。
  • The telephone operator connected us.话务员给我们接通了电话。
6 curly
adj.卷曲的,卷缩的
  • The little boy has curly hair.这小男孩长着一头卷发。
  • She is tall and dark with curly hair.她高高的个子,黑皮肤,卷头发。
7 intact
adj.完整无缺的,未经触动的,未受损伤的
  • The glasses remained intact after being dropped.眼镜坠地后依然完好无损。
  • He can scarcely survive this scandal with his reputation intact.他经此丑闻名誉很难不受损。
8 receipt
n.收据,收条;收到,接到
  • We are in receipt of your letter of the 10th.我们收到了您十日的来函。
  • I asked for a receipt.我要一张收据。
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