step by step 第一册 lesson 5

UNIT 3 MEETING STRANGERS Lesson 5 Part ⅠWarming-up Exercises Lesson 5 Part Ⅰ Warming-up Exercises A ． Sentence Structure Directions: Listen carefully. Draw a circle around the letter beside the

星级饭店大堂英语 11_phone manner

[00:00.00]Lesson One [00:22.90]第一课 [00:45.79]Putting Caller on Hold [00:47.62]请打电话的人等候 [00:49.45]R:Reception. [00:50.89]接待员:你好，前台。 [00:52.32]G:Is this Susan? [00:54.50]旅客:是苏珊吗？ [00:56.69]R:Yes it

商务英语必备1000字 Unit6

communication 通讯 1 on the phone 电话英语 call center 电话客服中心 Adam had a job at a call center during his college years. 亚当大学时代曾在某家电话客服中心工作过。 call waiting 电话插拨 The new office phones hav

VOA标准英语2012--Sneaky Phone Marketers Outfox 'Caller ID'

Sneaky Phone Marketers Outfox 'Caller ID' One telephone feature that seemed revolutionary when it was introduced in the 1970s - but now is quite standard - is Caller ID. Its a message that appears on your phone as its ringing, showing you the telepho

2010年ESL之日常生活 17 Being Pestered on the Phone

17 Being Pestered on the Phone GLOSSARY to ring off the hook for a phone to ring many times in a short period of time,because one is receiving many phone calls * Ever since our ad appeared on TV, our companys phones have been ringingoff the hook! Wha

词汇大师-- Between Hello and Goodbye

MUSIC: Hanging on the Telephone/Blondie AA: I'm Avi Arditti with Rosanne Skirble, and this week on WORDMASTER: some tips on telephone etiquette. RS: One person you don't want to leave hanging on the phone is Nancy Friedman. She's been traveling the c

BEP162 Dealing with Customers on the Phone (Part 2)

When youre helping a caller on the phone, unexpected things can happen. You might need to get some additional information from another source or have the caller to speak to someone else. Or, there may be some interference with the telephone connectio

BEP161 Dealing with Customers on the Phone (Part 1)

This is the first in a two-part Business English Pod lesson on dealing with telephone inquiries. Its natural to feel a little nervous when answering questions on the phone, especially when youre using a different language. You cant see the other pers

原汁原味商务英语播客 第54课:电话上处理问题(下)

This Business English Pod lesson is the second of a two-part series on telephone skills and dealing with customers on the phone. 这是2节商务播客中的第2节，将涉及一些打电话时的技巧和电话上处理客户的问题。 When youre

原汁原味商务英语播客 第54课:电话上处理问题(上)

This is the first in a two-part Business English Pod lesson on dealing with telephone inquiries. 这是2节商务播客中的第1节，将涉及电话上处理客户的问题。 Its natural to feel a little nervous when answering questions on the pho

Business Etiquette 礼节美语 第027讲

陈豪在北京的ABC美国公司工作，他的美国同事Amy来找他谈事儿。 (Office ambience) A：Hi Chen Hao, have you got a minute? C：Amy, 刚才你过来的时候，我正在电话上。 A：It's not polite to hang around when someone i

英文短篇故事（纽约）495 Your Phone or Your Life

Noah worked for a pizza place in downtown Manhattan. At 11 p.m., a caller ordered an extra-large pizza with everything. When the pizza was ready, Noah put it in a delivery bag. He took the bag out to his new, $1,600 motorbike. The motorbike was so mu

【听英文对话做选择】来电话了

1. What is the name of the caller? A. Nick B. Nate C. Neil 2. According to the girl, her father: A. is not home. B. is on another line. C. can't come to the telephone. 3. What is the man's telephone number? A. 598-7482 B. 587-4728 C. 589-7248 4. The

【小龟乐游记】罪恶都市（58）

文本： CALLER: My _(1)_ on a job well done Mr. Teal. _______(2)_______. I have more work for you with a more 'hands-on' approach. Your next job is taped under the phone.

英语单词大师：Between Hello and Goodbye,

MUSIC: Hanging on the Telephone/BlondieAA: I'm Avi Arditti with Rosanne Skirble, and this week on WORDMASTER: some tips on telephone etiquette. RS: One person you don't want to leave hanging on the phone is Nancy Friedman. She's been traveling the co

英语笑话听力+文本：Super power line超级电线

[00:07.18]Listen and Share [00:10.34]Super power line 超级电线 [00:25.47]词汇扫描 [00:29.34]blackout ['bl?kaut] 断电 [00:32.81]ferry ['feri] 轮渡 [00:35.40]inquire [in'kwai?] 询问 [00:38.74]plug [pl?g] 塞入 [00:41.10]英文原文 [00:

英语笑话听力+文本：Would you care to hold?要等一会吗?

[00:29.07]pro [pr?u] 熟手 [00:31.96]英文原文 [00:33.92]There I was, my first day On the Job as a receptionist, [00:37.23]handling one phone call after another like an old pro, [00:40.87]when an employee stopped by my desk. [00:43.39]Have you ev

Lesson 72-1 Telephoning 打电话

Listen to the voice message. And,note down the information you listened to. 英语对话1 A:Hi, l'm Kathy Brown. l'm not able to answer the phone please leave your message after the tone. B:Kathy.l'm Christine. I have an important thing to discuss wi

【听英文对话做选择】商务电话

1. Why can't Elaine Strong answer the phone? A. She's in a meeting. B. She's out of the office. C. She's talking with another customer. 2. What does the caller want the secretary to send? A. information on after-sales service B. a picture of the newe

音乐咖啡厅:Jessie Ware - Midnight Caller

You should know by now I keep you waiting Mess you around like you're my plaything Don't listen to or what you say But still you take my call I don't close my eyes when you kiss me And you must know That I've been dreaming About someone else When you