Todays lesson is the first in a three-part Business English Pod series on cold calling, the skill of making unsolicited telephone sales calls. Unsolicited means not asked for. So cold calling is the skill of making a sales call to someone who is not
In this Business English Podcast lesson we continue our series on making telephone calls in English by looking at how to deal with technical problems and clarify information using alternative choice questions. This questioning technique is useful whe
This is an intermediate level Business English Podcast on making telephone calls in English. Some of the key language phrases we cover in this episode are: identifying yourself and the caller, stating the purpose of your call and leaving a message. T
People are busy. When you telephone people, they often arent there to take your call, so you need to leave a message. And almost everyone has to answer the telephone and take a message sometimes. Doing so professionally leaves a good impression on yo
This is the second in our three-part Business English Podcast lesson on a useful telephone and sales skill: cold calling. You can always make yourself more persuasive by asking well-considered questions and really listening to the answers. This princ
- BEP23CC Telephoning: Dealing with a Problem
- BEP128 INT Telephoning: Handling Sales Calls
- BEP132 Interviews: Telephone Screening Interview
- BEP140 INT Dealing with Problems over the Phone
- BEP157 Dealing with an Angry Caller (Part 1)
- BEP158 Dealing with an Angry Caller (Part 2)
- BEP161 Dealing with Customers on the Phone (Part 1)
- BEP162 Dealing with Customers on the Phone (Part 2)
- BEP69A Telephoning: Answering a Call
- BEP69B Telephoning: Taking a Message
- BEP120 INT Telephoning: Checking on an Order
- BEP72 Telephoning: Leaving a Voicemail Message
- BEP119 INT Telephoning: Making an Appointment
- BEP 23 Telephoning: Handling a Difficult Customer
- BEP88 Telephoning: Booking a Travel Ticket
- BEP88 Telephoning: Booking a Travel Ticket BVP 01 – Human R
- BEP 15 – Telephoning: Handling a Problem
- BEP54 Customer Service: Handling Complaints (Part 2: Resolvi
- BEP53 Customer Service: Handling Complaints (Part 1: Empathi
- BEP48 Cold Calling: Dealing with Objections and Closing the
- BEP23CC Telephoning: Dealing with a Problem
- BEP128 INT Telephoning: Handling Sales Calls
- BEP132 Interviews: Telephone Screening Interview
- BEP140 INT Dealing with Problems over the Phone
- BEP157 Dealing with an Angry Caller (Part 1)
- BEP158 Dealing with an Angry Caller (Part 2)
- BEP161 Dealing with Customers on the Phone (Part 1)
- BEP162 Dealing with Customers on the Phone (Part 2)
- BEP69A Telephoning: Answering a Call
- BEP69B Telephoning: Taking a Message
- BEP120 INT Telephoning: Checking on an Order
- BEP72 Telephoning: Leaving a Voicemail Message
- BEP119 INT Telephoning: Making an Appointment
- BEP 23 Telephoning: Handling a Difficult Customer
- BEP88 Telephoning: Booking a Travel Ticket
- BEP88 Telephoning: Booking a Travel Ticket BVP 01 – Human R
- BEP 15 – Telephoning: Handling a Problem
- BEP54 Customer Service: Handling Complaints (Part 2: Resolvi
- BEP53 Customer Service: Handling Complaints (Part 1: Empathi
- BEP48 Cold Calling: Dealing with Objections and Closing the