BEP23CC Telephoning: Dealing with a Problem

In celebration of the holidays, were releasing a selection of classic podcasts from deep within our archives. For each of the next five days, well post one of the more popular podcasts from our early days. BEP 23 was the final podcast in our original

BEP128 INT Telephoning: Handling Sales Calls

Weve looked before at how to set up an appointment on the phone with someone you already know (BEP 119), but what about if you havent met the person or established a relationship with them yet? In todays Business English Podcast, well be looking at h

BEP132 Interviews: Telephone Screening Interview

In this Business English Pod episode well be looking at how to handle a telephone interview for a new job. If youre joining us here, you may want to check out BEP 82 and BEP 83 first to see how to talk about your experience in a face-to-face intervie

BEP140 INT Dealing with Problems over the Phone

In this Business English Pod lesson were going to look at discussing problems over the phone. For the example today, well focus on chasing up an outstanding invoice, or a bill that hasnt been paid on time. In business, its not unusual to have a custo

BEP157 Dealing with an Angry Caller (Part 1)

Weve all dealt with angry people before. But dealing with an angry person on the phone, in a business setting, can be tricky. Sometimes you dont know the person, so his or her situation may be completely new to you. You cant see the person, so you ca

BEP158 Dealing with an Angry Caller (Part 2)

We hope that all of our customers are satisfied ones. Indeed, a basic goal in business is to keep customers happy and coming back. But we cant please all of the people all of the time. Angry callers are often upset because they dont understand why so

BEP161 Dealing with Customers on the Phone (Part 1)

This is the first in a two-part Business English Pod lesson on dealing with telephone inquiries. Its natural to feel a little nervous when answering questions on the phone, especially when youre using a different language. You cant see the other pers

BEP162 Dealing with Customers on the Phone (Part 2)

When youre helping a caller on the phone, unexpected things can happen. You might need to get some additional information from another source or have the caller to speak to someone else. Or, there may be some interference with the telephone connectio

BEP69A Telephoning: Answering a Call

In this Business English Pod episode, were going to take another look at one of our most popular and important podcasts. Today were talking about using the telephone. This is something we all do, but we dont all do well. Todays lesson is also feature

BEP69B Telephoning: Taking a Message

Welcome back to Business English Pod. This is the second part of our look at answering the phone and taking a message. In this lesson, well focus on taking a message. Todays lesson is also featured in our new eBook: Business English for Telephoning.

BEP120 INT Telephoning: Checking on an Order

Doing business across borders requires precise coordination, especially in the era of just-in-time delivery where goods need to be shipped to the customer at exact times. When a product is made in one country, assembled in another, and sold in a thir

BEP72 Telephoning: Leaving a Voicemail Message

When you call someone but they arent there, often their voicemail picks up or answers the phone. Then you have to leave a message. Anyone who uses the phone in their job has to deal with voicemail. Have you ever started to leave a message on someones

BEP119 INT Telephoning: Making an Appointment

In this Business English Podcast, well be looking at the language used to make appointments on the telephone. We live in the era of remote communication: teleconferencing, videoconferencing, and online meetings. More and more group efforts are gettin

BEP 23 Telephoning: Handling a Difficult Customer

In a recent Business English Podcast (BEP 22), we looked at how to deal with technical problems when speaking on the telephone in English. Today, were going to talk how to deal with problems with the caller, which are of course much harder to handle!

BEP88 Telephoning: Booking a Travel Ticket

Booking tickets on the phone is a basic part of business travel. In this intermediate Business English Podcast, we will practice useful phrases and language for making travel arrangements on the telephone. Viva is an Italian manufacturer of ladies ap

BEP88 Telephoning: Booking a Travel Ticket BVP 01 – Human R

In this Business English Podcast lesson were going to look at useful language for handling the practical details of a business visit, such as airport pickup and restaurant or hotel booking. And well also practice ways to create and maintain goodwill

BEP 15 – Telephoning: Handling a Problem

Problems, and more problems. Sometimes business seems to be all about dealing with problems. And when dealing with problems in a second language over the telephone, we need to be especially careful in our discussions, since we cannot see the reaction

BEP54 Customer Service: Handling Complaints (Part 2: Resolvi

This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. First a quick review: In part one we learned the first three step

BEP53 Customer Service: Handling Complaints (Part 1: Empathi

Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality sector. Hospitality means treating guests well; and here, were talking specifically about hotels. Because service is so vit

BEP48 Cold Calling: Dealing with Objections and Closing the

This is the last in our three-part Business English Podcast series on cold calling. In todays lesson, youll learn how to deal with several typical kinds of objections that a potential customer might raise. When Steve first asked for an appointment, L