解决顾客疑问

Lesson 31 Text A A Difficult Customer Dolores works in a shop selling gramophone records. One afternoon a middle-aged woman came in, sat on a stool in front of the counter, and smiled at her brightly.

发表于:2018-12-02 / 阅读(322) / 评论(0) 分类 初级口语教程

Elementary - Difficult Customer A: Good evening. My name is Fabio, Ill be yourwaiter for tonight. May I take your order? B: No, Im still working on it. This menu is not even in English. Whats good here? A: For you sir, I would recommend spaghetti and

发表于:2018-12-02 / 阅读(177) / 评论(0) 分类 纯正地道美语

Welcome customers招呼顾客S: Salesclerk 售货职员 C: Customer 顾客S1:Good morning. 早上好! S2:Good afternoon. 下午好! S3:Good evening. 晚上好! S4:Hello! Sir. 您好!先生。 S5:Hello! Miss. 您好!小姐。 S6:Hello! Madam

发表于:2018-12-03 / 阅读(164) / 评论(0) 分类 外贸服装口语

1.A:Hello, my name is Elizabeth. B:Hi,Elizabeth.I'm Jason. 2.A:This is my friend Taka. B:Hey,Taka.How's it going? 3.A:I'd like to introduce our new director,Andrea Williams. B:It's a pleasure to meet you,Ms.Williams 4.A:Have you met Jane? B:Oh, yeah,

发表于:2018-12-04 / 阅读(135) / 评论(0) 分类 大学体验英语听说教程

[00:00.00]Chapter 5 Options [00:01.62]第五章期权 [00:03.24]Unit 9 Options(1) [00:05.43]第九单元期权(I) [00:07.63]Words and Expressions: [00:10.14]challenge eliminate adverse [00:16.64]premium confirmation run a risk [00:23.54]Dialogue

发表于:2018-12-05 / 阅读(284) / 评论(0) 分类 金融英语

Business meeting Useful sentences I need an action plan for next Wednesdays meeting. Whats on the agenda for tomorrows meeting? Could you please call and remind the attendees before the meeting? We have a late fine for meetings, whoever comes in ove

发表于:2018-12-05 / 阅读(168) / 评论(0) 分类 商务交际高手

Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality sector. Hospitality means treating guests well; and here, were talking specifically about hotels. Because service is so vit

发表于:2018-12-05 / 阅读(219) / 评论(0) 分类 商务电话英语

This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. First a quick review: In part one we learned the first three step

发表于:2018-12-05 / 阅读(215) / 评论(0) 分类 商务电话英语

Everyone likes to get good customer service, but we dont always get it. In this episode, we talk about tipping (where, when, and how much), and about how to handle a situation when the service was not so good. Harp and Maura also share their own pers

发表于:2018-12-06 / 阅读(168) / 评论(0) 分类 英语博客-北美风情

This Business English Pod lesson is the first in a three-part series on first job interviews. Job interviews can make anyone nervous. After all, you want to make the best impression you can. But as a new graduate, you have an added challenge: little

发表于:2018-12-18 / 阅读(205) / 评论(0) 分类 商务英语求职面试培训

An angry customer A: I am very sorry to hear that youve been having so many problems, sir. B: Well, sorry isnt good enough! What can you do to help me? A: Well, to begin with, Id like to ask you a few questions if I may? B: Fine, whatever it takes to

发表于:2018-12-25 / 阅读(137) / 评论(0) 分类 办公室英语口语

Bob给一家软件公司客户服务热线打电话,接电话的是 Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you for calling GlobalCom's customer hotline. My name is Gloria...how can I be of assis

发表于:2018-12-25 / 阅读(161) / 评论(0) 分类 礼节美语

一位写出了划时代的关于精神指导的书的作者,被许多人追着要求给自己一点人生的建议,而他只想自己一个人静静呆上一段时间。 对话文本:(系普特网友整理,文本只包括旁白影评部分,不包括电影原声。) Twenty years ago, an unknown writer spoke to God and heard the a

发表于:2019-01-01 / 阅读(223) / 评论(0) 分类 影视英语听力

电话面试也要穿正装?面试官问完问题,要默数两到三秒再回答?回答问题的时候不要使用否定词汇电话面试技巧多多哦~ 下面是一位电话面试专家的建议: Be enthusiastic. It helps to smile while th

发表于:2019-01-08 / 阅读(215) / 评论(0) 分类 面试英语

[00:00.00]Speaking: [00:02.01]Exercise 1 Listen to the telephone conversation [00:05.74]between the manager of Fitness Products [00:07.86]and the customer.Answer these questions: [00:13.77]Good morning. Fitness Products Ltd. [00:15.71]Can I help you?

发表于:2019-01-10 / 阅读(179) / 评论(0) 分类 北师大版高中英语模块8(选修)

A: Its very nice to meet you. B: Nice meeting you, too. A: I cant believe Im actually speaking to a candidate. B: You can ask me questions, if youd like. A: I want to ask you what your policy is on gay marriage. B: Everyone should be able to love who

发表于:2019-01-15 / 阅读(255) / 评论(0) 分类 英语情景对话-选举

Any customer who buys pork can get a 15,000-yuan insurance policy(保险单), no matter how much they buy. Even when they ask for a slice of pork, they can also get the insurance.Gu Linlin is manager of a grocery store in Sichuan, southwest China. He

发表于:2019-01-19 / 阅读(231) / 评论(0) 分类 英语新闻

Directs a great deal of that bucket blast around your waistband. 仍然会将大量的水引向你的腰间。 So you get a lot less cold water in your trousers. 抽出下摆 能够让水较少地流进裤子里。 I know this to be true. 我知道这是

发表于:2019-01-25 / 阅读(144) / 评论(0) 分类 公众人物毕业演讲

Bob给一家软件公司客户服务热线打电话,接电话的是Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you forcalling GlobalCom's customer hotline. My name is Gloria...how can I be ofassistan

发表于:2019-02-12 / 阅读(223) / 评论(0) 分类 商务礼节美语

Congratulations! You wowed your prospective employers on your first interview and have been called back for an encore. So, how will the second interview be different from the first? 祝贺你!你在初试时的表现让雇主们啧啧称赞。你接到

发表于:2019-02-19 / 阅读(267) / 评论(0) 分类 求职英语
学英语单词
5-methyl-resorcinol
abortins
additive-manufacturing
aiolopus thalassinus tamulus
alkalescence(-cy)
alveolar pyorrhea
anthophorous
anti-environmental
azimuth method
bacterial chromatin body
bioclimatograph
blanket bleaching
boiler tube brush
box forest
broadgauge
carrier storage time
carrotting
cause-in fact
chain nuclear fission
Champagne Berrichonne
complementary form
concreting tower
correlation evolution
Coursera
critical state of reactor
Cynanchum inamoenum
dallara
delvan
dichotomous sympodium
diglio
Dubyaea panduriformis
Eastertime
egg grading machine
electric scissors
facet formation
far ultraviolet
fine grain ceramics
finifying
fore-commend
function of positive jumps
glossopharyngeal part
groups of
guglia
hetu
i-wist
immortalising
infrared -photoelastic effect
ingotting
IOPP cert.
jail locks
Landesbergen
LE
lethrinus leutjanus
meta-competence
Mf.
military crime
mineral theory
neurocytomas
Nezelof syndrome
non-wettable film
observal
open-hearth process
Oxfordianism
p-Methoxytetrachlorophenol
paul tilliches
picture tube hood
pitching foot
posttranscriptional processing
principle of current superposition
put my foot in my mouth
quadratron
reduction plant
reservoir of food and drink
Sadaiceus
self dump sulky rake
semiconductor surface
senium praecox
shaflie
shenan
shierer
shutdown amplifier
stages of development
stopped accelerometer
superscale
sweet dreams
syres
tensile strength absorption
Terezina
the Charity Commission
type grade
UHF-aerial
ultra-short wave wireless telephone
unsanctionable
unwishfully
Up oars!
vacuum copyholder
vaginoperitoneal
Volkovite
worry back
xenologous
Yukon Standard Time
zarnecki