商务英语词汇客服：售后服务

[00:03.81]assemble :v.聚集，组装 [00:05.58]customer satisfaction :客户满意(度) [00:08.27]customer service hotline :客服热线 [00:11.02]defer payment :延后付款 [00:13.03]delivery :n.递送 [00:14.83]installation :n.安装 [00:16.76]lo

A Difficult Customer

Lesson 31 Text A A Difficult Customer Dolores works in a shop selling gramophone records. One afternoon a middle-aged woman came in, sat on a stool in front of the counter, and smiled at her brightly.

纯正地道美语 第1期(讲解篇):Difficult Customer

Elementary - Difficult Customer A: Good evening. My name is Fabio, Ill be yourwaiter for tonight. May I take your order? B: No, Im still working on it. This menu is not even in English. Whats good here? A: For you sir, I would recommend spaghetti and

每天一课英语口语 UNIT 039-056

[00:00.00] [00:00.00]39 Shrinking [00:04.44]Does it keep its shape? [00:05.88]Silk dress might shrink. [00:08.28]This material is unshrinkable and colorfast offer washed. [00:12.20]It is preshrunk. [00:15.67]A: What kind do you have in mind? [00:17.5

金融英语 chapter5

[00:00.00]Chapter 5 Options [00:01.62]第五章期权 [00:03.24]Unit 9 Options(1) [00:05.43]第九单元期权（I） [00:07.63]Words and Expressions: [00:10.14]challenge eliminate adverse [00:16.64]premium confirmation run a risk [00:23.54]Dialogue

BEP53 Customer Service: Handling Complaints (Part 1: Empathi

Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality sector. Hospitality means treating guests well; and here, were talking specifically about hotels. Because service is so vit

BEP54 Customer Service: Handling Complaints (Part 2: Resolvi

This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. First a quick review: In part one we learned the first three step

英语博客-北美风情 245 Customer service

Everyone likes to get good customer service, but we dont always get it. In this episode, we talk about tipping (where, when, and how much), and about how to handle a situation when the service was not so good. Harp and Maura also share their own pers

林超伦实战口译练习笔记 第88期:训练有素的员工队伍

Holset recognizes the link between a skilled, trained and motivated workforce and the company's overall performance. 我们公司认识到，一支技能熟练、训练有素、士气高昂的员工队伍和公司的整体表现密切相关。 In all

奥运英语40

Shop Assistant: Can I help you? Shop Assistant: 我能帮你吗？ Customer: Yes, Im looking for a pair of trousers. Customer: 我想买一条裤子。 Shop Assistant: What size are you? Shop Assistant: 你穿多大号？ Customer: Im a large. Customer: 我穿大号。 Shop

办公室英语口语第187:An angry customer 气愤的顾客

An angry customer A: I am very sorry to hear that youve been having so many problems, sir. B: Well, sorry isnt good enough! What can you do to help me? A: Well, to begin with, Id like to ask you a few questions if I may? B: Fine, whatever it takes to

礼节美语 Business Etiquette 235-Calling-Customer-Service-I

Bob给一家软件公司客户服务热线打电话，接电话的是 Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you for calling GlobalCom's customer hotline. My name is Gloria...how can I be of assis

外贸服装口语 第27期:服装大小之情景对话

Clothes Size 服装大小S: Salesclerk 售货职员 C: Customer 顾客情景对话 Dialogue对话1C: It's too small. Give me a bigger one, please. 太小了，请拿大一点的给我。 S: Then, how do you like this one? 那么这个怎么样？ C:

第76期: knit, large, national, zigzag, oath

说一口流利的英语，从简单的单词开始。 听听，读读，背背，今天你的词汇量又增加了5个。 单词/词义 中英例句 单词听读 knit [ nit ] Mother is knitting a swea

新目标初中英语七年级下--Unit 3 I'd like a large pi

Unit 3 I'd like a large pizza SECTION A [00:07.63]Activity 1b.Listen.Check() the pizza that the person orders. [00:26.04]Activity 2a.Listen and check the names of the foods you hear below. [00:55.93]Activity 2b.Listen again and fill in the blanks bel

高中英语人教版高二下06

[00:02.55]第18单元 总复习 [00:05.09]Lesson 69 Dialogue [00:07.88]第69课 对话 [00:10.66]There are thousands of jokes in English which have a play on words. [00:13.94]英语里有数以千计的玩文字游戏的笑话. [00:17.21]Here are a f

第379期:来听这些奇葩的英文对话

poutine: 蘸奶酪西红柿酱的薯条 double-double: 加拿大地区咖啡的双料咖啡，加双份奶油，双份糖 meal:在文中指的是套餐 Customer: Can I get a Big Mac, a poutine, and a large coffee double-double. Me: Alright, so I will

Any customer can get a 15,000-yuan insurance policy

Any customer who buys pork can get a 15,000-yuan insurance policy(保险单), no matter how much they buy. Even when they ask for a slice of pork, they can also get the insurance.Gu Linlin is manager of a grocery store in Sichuan, southwest China. He

学个词Learn a Word 第1700-large-scale

今天我们要学的词是 large-scale。Large-scale 大规模的。The police busted a large-scale drug-trafficking ring. 警察捕获了一个大型毒品走私集团。Russia said that it is not planning a large-scale evacuation of its citizens l

商务礼节美语第188期:Calling Customer Service 客服热线(上)

Bob给一家软件公司客户服务热线打电话，接电话的是Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you forcalling GlobalCom's customer hotline. My name is Gloria...how can I be ofassistan