顾客导向；以顾客为中心

词型变化：名词复数形式 : customer-orientations

商务英语词汇客服：售后服务

[00:03.81]assemble :v.聚集，组装 [00:05.58]customer satisfaction :客户满意(度) [00:08.27]customer service hotline :客服热线 [00:11.02]defer payment :延后付款 [00:13.03]delivery :n.递送 [00:14.83]installation :n.安装 [00:16.76]lo

发表于:2018-11-30 / 阅读(226) / 评论(0)

商务英语分类核心1000词汇

A Difficult Customer

Lesson 31 Text A A Difficult Customer Dolores works in a shop selling gramophone records. One afternoon a middle-aged woman came in, sat on a stool in front of the counter, and smiled at her brightly.

发表于:2018-12-02 / 阅读(232) / 评论(0)

初级口语教程

纯正地道美语第1期(讲解篇):Difficult Customer

Elementary - Difficult Customer A: Good evening. My name is Fabio, Ill be yourwaiter for tonight. May I take your order? B: No, Im still working on it. This menu is not even in English. Whats good here? A: For you sir, I would recommend spaghetti and

发表于:2018-12-02 / 阅读(110) / 评论(0)

纯正地道美语

每天一课英语口语 UNIT 039-056

[00:00.00] [00:00.00]39 Shrinking [00:04.44]Does it keep its shape? [00:05.88]Silk dress might shrink. [00:08.28]This material is unshrinkable and colorfast offer washed. [00:12.20]It is preshrunk. [00:15.67]A: What kind do you have in mind? [00:17.5

发表于:2018-12-02 / 阅读(126) / 评论(0)

每天一课英语口语365

金融英语 chapter5

[00:00.00]Chapter 5 Options [00:01.62]第五章期权 [00:03.24]Unit 9 Options(1) [00:05.43]第九单元期权（I） [00:07.63]Words and Expressions: [00:10.14]challenge eliminate adverse [00:16.64]premium confirmation run a risk [00:23.54]Dialogue

发表于:2018-12-05 / 阅读(231) / 评论(0)

金融英语

BEP53 Customer Service: Handling Complaints (Part 1: Empathi

Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality sector. Hospitality means treating guests well; and here, were talking specifically about hotels. Because service is so vit

发表于:2018-12-05 / 阅读(160) / 评论(0)

商务电话英语

BEP54 Customer Service: Handling Complaints (Part 2: Resolvi

This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. First a quick review: In part one we learned the first three step

发表于:2018-12-05 / 阅读(165) / 评论(0)

商务电话英语

英语博客-北美风情 245 Customer service

Everyone likes to get good customer service, but we dont always get it. In this episode, we talk about tipping (where, when, and how much), and about how to handle a situation when the service was not so good. Harp and Maura also share their own pers

发表于:2018-12-06 / 阅读(128) / 评论(0)

英语博客-北美风情

办公室英语口语第187:An angry customer 气愤的顾客

An angry customer A: I am very sorry to hear that youve been having so many problems, sir. B: Well, sorry isnt good enough! What can you do to help me? A: Well, to begin with, Id like to ask you a few questions if I may? B: Fine, whatever it takes to

发表于:2018-12-25 / 阅读(101) / 评论(0)

办公室英语口语

礼节美语 Business Etiquette 235-Calling-Customer-Service-I

Bob给一家软件公司客户服务热线打电话，接电话的是 Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you for calling GlobalCom's customer hotline. My name is Gloria...how can I be of assis

发表于:2018-12-25 / 阅读(104) / 评论(0)

礼节美语

世界500强CEO访谈第43期:戴尔集团迈克尔投资由我来做决定(1)

Reporter: What does it really take to manage a corporation like Dell? 记者：要管理好戴尔这样的公司，都需要做到些什么呢？ Dell: You have to have a business model that comprehends the rate of change in technology and customer p

发表于:2018-12-28 / 阅读(127) / 评论(0)

世界500强CEO访谈

什么是自由

Rob: Welcome to 6 Minute English with me, Rob. Finn: And me, Finn. Hello. Rob: In today's programme, we're talking about freedom. It's a big subject and it's something the BBC has been exploring in its Freedom 2014 season. Finn: That's right. There's

发表于:2019-01-07 / 阅读(144) / 评论(0)

六分钟英语

听到这些话：恭喜你拿到offer啦！

经过几轮的面试，你是否已经对面谈感到麻木了？千万不要大意哦！HR会在谈话中透露是否有意向雇用你。所以，好好记住这几句话吧! When can you start/begin? 你什么时候能来上班？ Im impressed wi

发表于:2019-01-08 / 阅读(131) / 评论(0)

求职英语

高中英语人教版高二下06

[00:02.55]第18单元总复习 [00:05.09]Lesson 69 Dialogue [00:07.88]第69课对话 [00:10.66]There are thousands of jokes in English which have a play on words. [00:13.94]英语里有数以千计的玩文字游戏的笑话. [00:17.21]Here are a f

发表于:2019-01-10 / 阅读(205) / 评论(0)

高中英语人教版高二

VOA常速英语2008年-Report: Sexual Orientation Discrimination A Glo

By Robert Raffaele Washington 24 March 2008 A new U.S. report shows many people around the world still face discrimination based on their sexual orientation or gender identity. As VOA's Robert Raffaele explains, some American advocates are calling fo

发表于:2019-01-12 / 阅读(138) / 评论(0)

VOA标准英语2008年（三月）

Any customer can get a 15,000-yuan insurance policy

Any customer who buys pork can get a 15,000-yuan insurance policy(保险单), no matter how much they buy. Even when they ask for a slice of pork, they can also get the insurance.Gu Linlin is manager of a grocery store in Sichuan, southwest China. He

发表于:2019-01-19 / 阅读(152) / 评论(0)

英语新闻

学个词 Learn a Word-VOA英语教学 2972 orientation

今天我们要学的词是 orientation. Orientation 做为名词，有取向的意思。A new study comparing the DNA of gay and straight men suggests that sexual orientation is determined by genes. 一项新研究对同性和异性恋男子的基因进

发表于:2019-01-26 / 阅读(130) / 评论(0)

英语单词荟萃

听到这话时，你就有offer了

经过若干轮面试的折磨，优秀的你终于首战告捷，获得offer。不过，有同学在经历了找工作的重重磨难之后，居然不相信自己的耳朵，激动得没有发觉人力资源经理正在以不同的表达方式向你道

发表于:2019-02-06 / 阅读(117) / 评论(0)

实用英语

前台接待Receptionist英文简历

Cindy Liu 15/F,TOWER2 ,BRIGHT CHINA, BUILDING1, BEIJING QUALIFICATIONS: Over 2 years secretarial/administrative experience. Extensive business experience including accounting firms,legal firms,financial firms,insurance companies,transportation compan

发表于:2019-02-06 / 阅读(149) / 评论(0)

实用英语

商务礼节美语第188期:Calling Customer Service 客服热线(上)

Bob给一家软件公司客户服务热线打电话，接电话的是Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you forcalling GlobalCom's customer hotline. My name is Gloria...how can I be ofassistan

发表于:2019-02-12 / 阅读(144) / 评论(0)

商务礼节美语

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beta cellulose