大家说英语 第478期:接听电话(2)
时间：2018-12-03 作者：英语课 分类：2013年ESL之商务英语
英语课
Is taking messages really necessary 1? People can call back. 留话真的很重要吗？人们可以打回电话来啊。
Yes. Taking messages is necessary, Alex! They might 2 have important 3 information 4 for me. 阿莱克斯，留个话很重要！他们可能有重要的信息给我。
I guess so. What should I write in the messages? 我想也是。我留话要记录些什么？
Write down people's names and phone numbers. 记下人们的名字和电话号码。
I can do that. 这我可以做到。
You can also ask why they are calling. 你也可以问为什么他们打电话过来。
OK. I can write that in the message, too. 好的。我会在信息中记录下这一点。
Hi, Alex. How was 5 your day? 嗨，阿莱克斯。今天怎么样？
It was OK. But I made 7 a mistake 8. Now Linda is mad 6 at me again. 还好吧。但是我犯了个错误。琳达又生我的气了。
Really? What did 9 you do? 真的吗？你做了什么？
I watched the office when she went out. 她出去的时候我盯着办公室来的。
She can't be mad about that! 她不会对这一点生气的！
No. She's mad because she didn't receive 10 her phone messages. 是啊。她很生气是因为她没有收到电话留言。
Why not? 为什么没有？
I didn't take any messages. 我没有帮她留话。
Why not? 为什么不留？
I wasn't sure how. But Linda showed me. 我不确定该怎么留话。但是琳达教了我。
I learned 11 about phones today, too. 我今天也学到了和电话有关的事情。
What did you learn? 你学到了什么？
First, I learned to answer phones at work. Then I learned how to put people on hold. 首先，我学了回复工作相关的电话。然后我学会了怎么让人不挂断电话等候。
How do you do that? 你要怎么做呢？
You just say, "Please hold for a minute." 你只要说“请稍等一下”就可以了。
Now I can do that, too. 现在我也会了。
1 necessary
adj.必需的，必要的；n.（pl.）必需品
- If necessary,give me a ring.如果需要，打个电话给我。
- Sleep is necessary to health.睡眠对健康是必要的。
2 might
aux./v.(may的过去式)可能；可以，允许
- It looks as if it might snow.看起来好像要下雪了。
- Might I ask a question?我能问个问题吗？
3 important
adj.重要的；重大的；严重的
- It's important to find out what he is doing.弄清他在干什么是重要的。
- This is a very important problem.这个问题很重要。
4 information
n.起诉；信息，消息；知识；报告，通知，情报
- I hope the information I gave you was helpful.我希望我给你的消息对你有所帮助。
- We must get further information.我们必须获得更多的消息。
6 mad
adj.疯狂的，发疯的，生气的，愚蠢的，狂欢的；n.狂怒
- Don't fight with him, he is a mad man.别跟他打架, 他是疯子。
- Mother gets mad with me for coming home late.妈妈为我回家迟了而发火。
7 made
v.make的过去式和过去分词
- They were not made in china.它们不是中国制造的。
- The monkey made a long arm for the peach.猴子伸臂去摘桃子。
8 mistake
n.错误，误会；v.犯错，误认
- Don't make the same mistake again.不要再犯同样的错。
- I made a mistake but you should give me a chance.我犯了一次错误，但你应该给我一次机会。
9 did
v.动词do的过去式
- How many goals did you score in the last game?上一场比赛你们进了几个球？
- Why did you choose basketball in the first place?你为何首先选择篮球呢？
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