Business Etiquette 礼节美语 第030讲
陈豪在北京的ABC美国公司工作，他到美国同事Amy的办公室去找她。
(Office ambience)
C：Amy, 你有时间吗?
A：I can always make time for you, Chen Hao. What's the matter?
C：我有个客户，听说我搬家，专门送了我一幅画儿。
A：That doesn't sound like a problem. It sounds more like a nice gesture.
C：可是那画的颜色和风格跟我的公寓格格不入。
A：That's too bad. He probably chose something he would like to have and didn't consider your taste. I hope you thanked him for it anyway.
C：我觉得也是，给别人买东西，应该买别人喜欢的才对。不过我还是打算发个电子邮件，谢谢他，但是不知道怎么写，所以来请教你。
A：Well, first of all, you shouldn't use e-mail to thank someone for a gift. A proper note of gratitude 1 should be handwritten.
C：什么是 gra--ti--tude?
A：Gratitude is the same as thanks or appreciation 2.
C：那一定要手写吗？
A：E-mail is impersonal 3 and lacks warmth. The effort you make to show your gratitude should match the effort that your client expended 4 in sending you the gift.
C：我能不能买张现成的感谢卡，在上面加上一句，然后签个字呢？
A：I'm sorry, but that won't do either. You need to demonstrate your good manners by composing a personal note in your own words on the appropriate stationery 5.
C：你能陪我去买合适的卡片吗？
A：I don't have time now. But let's meet at the stationery store at noon.
******
MC：中午，陈豪和Amy一起到卡片专卖店。
C：Amy, 这种可以折叠的感谢卡挺大方的。
A：They are acceptable, but not as classy as these correspondence cards that are made of heavier stock paper.
C：噢，correspondence cards，就是回复卡。
A：You should order some with your name engraved 6 across the top for future use.
C：我说有时候收到别人的卡片，上面还有名字的缩写，原来是可以订做的呀。好，就买这个。不过我还是不知道怎么写。
A：It's not so hard, and you don't have to be dishonest.
C：你启发启发我。
A：You can tell your client how much you appreciate his thoughtfulness and generosity 7 in sending you a painting by this artist.
C：有了。我就说“你怎么知道我家到处都是白墙的？画儿是我最需要的。”这样写，他也不知道我是不是喜欢那幅画。
A：And you have all the elements of a proper thank you note.
C：Amy, 你能再重复一下写感谢卡的注意事项吗？
A：A note of thanks is hand written on quality notepaper. It begins with a specific reference to the gift, remarks about its quality, why you appreciate it and how you will use it.
C：这么说，其实也不难嘛。谢谢你，Amy.
- I have expressed the depth of my gratitude to him.我向他表示了深切的谢意。
- She could not help her tears of gratitude rolling down her face.她感激的泪珠禁不住沿着面颊流了下来。
- I would like to express my appreciation and thanks to you all.我想对你们所有人表达我的感激和谢意。
- I'll be sending them a donation in appreciation of their help.我将送给他们一笔捐款以感谢他们的帮助。
- Even his children found him strangely distant and impersonal.他的孩子们也认为他跟其他人很疏远，没有人情味。
- His manner seemed rather stiff and impersonal.他的态度似乎很生硬冷淡。
- She expended all her efforts on the care of home and children. 她把所有精力都花在料理家务和照顾孩子上。
- The enemy had expended all their ammunition. 敌人已耗尽所有的弹药。 来自《简明英汉词典》
- She works in the stationery department of a big store.她在一家大商店的文具部工作。
- There was something very comfortable in having plenty of stationery.文具一多，心里自会觉得踏实。
- The silver cup was engraved with his name. 银杯上刻有他的名字。
- It was prettily engraved with flowers on the back. 此件雕刻精美，背面有花饰图案。 来自《简明英汉词典》
- We should match their generosity with our own.我们应该像他们一样慷慨大方。
- We adore them for their generosity.我们钦佩他们的慷慨。