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This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. First a quick review: In part one we learned the first three step

VOA慢速英语-Development Report - Using Personal Computers to Sol

The World Community Grid is joining together individual personal computers to create massive processing power. The technology is helping reduce research time from years to months. Transcript of radio broadcast: 29 June 2008 This is the VOA Special E

US, Britain Submit Revised Iraq Draft Resolution

Peter Heinlein The United States and Britain have offered the U.N. Security Council a fresh draft resolution that would grant sovereignty to Iraq's interim government at the end of this month. The res

41. Getting a Tan p.271

Both my brother and I are outgoing people. He as well as I likes being in the sun. It goes without saying, therefore, that we spend a lot of our free time at the beach. We go there to relax as well as

【突破英文词汇】sol, soli -- single 单一

1. soliloquy /səˈlɪləkwi:/ -- speech made to oneself when alone What an actor says in a soliloquy is heard by no one except the audience. 演员的独白只有观众听得到。 2. solitude /ˈsɔlitju:d/ -- condition of being alone; loneliness;

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克什米尔地区的温和巴士外交经久不衰 India and Pakistan are known for their tense relations, but one modest program aimed at bridging those differences in the hotly contested Kashmir region has endured for more than 10 years. 印度和巴

字源大挪移 Prefix - 表示数字的字首 40 sol-

Sorry,there is not text temporarily, Please help tingroom to look for it! 如果您能找到更好的听力原文，请发贴到 听力原文收集区 ，您将会获得10到30积分的奖励! Thank you！

US, Britain Present Draft Iraq Resolution to UN

Peter Heinlein The United States and Britain have presented the U.N. Security Council a draft resolution on Iraq, outlining the transfer of full sovereignty to an interim Iraqi government. The handove

2006年VOA标准英语-IAEA Board Rejects Iran Bid for Assistance in B

By Marlene Smith Vienna 23 November 2006 The International Atomic Energy Agency Board of Governors has rejected Iran's request for assistance in building a heavy water reactor as part of its controversial nuclear program. For VOA, Marlene Smith repo

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Standard medical supplies might seem like an important donation in developing countries but American obstetrician Laura Stachel saw the need for something even more basic: reliable power. Basic need Stachel is crouching on the floor of her Berkeley k

VOA标准英语2010-Pakistan Uses Multi-Pronged Approach to K

This 29 Mar 2010 file photo from Lahore, Pakistan shows a poster of Pakistani nuclear scientist A.Q. Khan, glorified by many of his countrymen, but reviled by Western governments As the two-day nuclear summit ends Tuesday in Washington, foreign leade

VOA标准英语2010年-Eid-al-Fitr a Somber Affair in Pakista

Celebrations for the holiday Eid-al-Fitr in Pakistan are muted as millions of Pakistanis continue to suffer in the wake of the country's worst flooding. The heavy rains came to Pakistan just before the Muslim holy month of Ramadan, known locally as R

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文本： King Arthas：Times running out, Anubarak. Weve got to get inside the Throne _(1)_ before Illidan does. Anubarak：The Throne Chamber lies within the frozen peak at the center of the valley. It can only be opened by activating the four ench

【小龟乐游记】冰封王座（46）

文本： Arthas：Were _(1)_, Anubarak. How far are we from the exit? Anubarak：Not far. We have entered the Upper Kingdom. The exit should lead us to the base of the glacier itself. However, there are still hidden traps and pitfalls to account for

2007年VOA标准英语-Israel's Ehud Barak Stages Political Comeback

By Jim Teeple Jerusalem 13 June 2007 Former Israeli Prime Minister Ehud Barak will take over as head of the Labor Party. VOA's Jim Teeple reports from Jerusalem that Mr. Barak is expected to become Israel's new defense minister in the coalition gover

Tan Le:我的移民故事

2010年工程师TanLe来到TED全球舞台上，带来了富有激情的新面孔。但是在TED妇女中，她讲述了自己的独特经历：关于她的家庭，母亲、祖母和妹妹的故事感受越南，建立新生活。

2006年VOA标准英语-Egyptians Ask: Who Will Rule After Mubarak

By Lindsay Wise Cairo 10 May 2006 Egyptian President Hosni Mubarak (April 2006) Egyptian President Hosni Mubarak has governed for the last 25 years. Many in Egypt have lived most of their lives under

VOA标准英语2008年-New Evidence Sparks US Review of its Claims on

After receiving new evidence in recent days, the U.S. military is launching a higher level investigation of its air strike in Afghanistan two weeks ago, in which dozens of people were killed. The initial U.S. investigation said the strike had killed

German club Cologne sack coach Solbakken

BERLIN, April 12 (Xinhua) -- Struggling Bundesliga side Cologne sacked Norwegian coach Stale Solbakken owing to the hammering 4-0 loss at Mainz this week, the club announced on Thursday. The club introduced former coach Frank Schaefer for the final f

4 Ways to Measure Your Standard of Living

4 Ways to Measure Your Standard of Living Standard of living should not equate to amount of spending. When I sat down to write an article on the countries with the highest standard of living, I thought it would be easy. But, how do you define standar