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Lesson 31 Text A A Difficult Customer Dolores works in a shop selling gramophone records. One afternoon a middle-aged woman came in, sat on a stool in front of the counter, and smiled at her brightly.

发表于:2018-12-02 / 阅读(182) / 评论(0) 分类 初级口语教程

Elementary - Difficult Customer A: Good evening. My name is Fabio, Ill be yourwaiter for tonight. May I take your order? B: No, Im still working on it. This menu is not even in English. Whats good here? A: For you sir, I would recommend spaghetti and

发表于:2018-12-02 / 阅读(84) / 评论(0) 分类 纯正地道美语

LISTENING 2 Booking Theatre Tickets 预定剧院门票 Vocabulary 接下来听到的对话中,用到了 1~5 所列出的单字和片语,请从( A ) ~ ( F )中选出 一个 意思最接近的选项。 1. theatre (A) a building for the pres

发表于:2018-12-03 / 阅读(157) / 评论(0) 分类 2008年ESL之商务英语

Customer Service Day is on January the 17th. At least, it is in America. Not sure about the rest of the world. This is a day for companies and businesses to reflect on the importance of providing good customer service. Its also a day for customer ser

发表于:2018-12-04 / 阅读(125) / 评论(0) 分类 2016年ESL之就医和人际交往

Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality sector. Hospitality means treating guests well; and here, were talking specifically about hotels. Because service is so vit

发表于:2018-12-05 / 阅读(138) / 评论(0) 分类 商务电话英语

This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. First a quick review: In part one we learned the first three step

发表于:2018-12-05 / 阅读(139) / 评论(0) 分类 商务电话英语

Everyone likes to get good customer service, but we dont always get it. In this episode, we talk about tipping (where, when, and how much), and about how to handle a situation when the service was not so good. Harp and Maura also share their own pers

发表于:2018-12-06 / 阅读(104) / 评论(0) 分类 英语博客-北美风情

An angry customer A: I am very sorry to hear that youve been having so many problems, sir. B: Well, sorry isnt good enough! What can you do to help me? A: Well, to begin with, Id like to ask you a few questions if I may? B: Fine, whatever it takes to

发表于:2018-12-25 / 阅读(82) / 评论(0) 分类 办公室英语口语

Bob给一家软件公司客户服务热线打电话,接电话的是 Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you for calling GlobalCom's customer hotline. My name is Gloria...how can I be of assis

发表于:2018-12-25 / 阅读(80) / 评论(0) 分类 礼节美语

【今日基础词】 Maintain 【Transcript】 A: I also dislike having to listen to advertisements when they are broadcast in stores or on the subway. B: I couldnt agree more. That annoys me too. With billboards, you can look away, but with broadca

发表于:2018-12-30 / 阅读(114) / 评论(0) 分类 听基础单词练听力

Nepal's new government says the country will maintain equal ties with its giant neighbors India and China. Anjana Pasricha reports from New Delhi, a visit by Nepalese Prime Minister Prachanda to Beijing has sparked speculation that the Nepalese lead

发表于:2019-01-13 / 阅读(97) / 评论(0) 分类 VOA标准英语2008年(八月)

The White House says next week President Bush will announce his plans for U.S. troop levels in Iraq for the rest of his time in office, an announcement that will also affect how many additional troops he can send to Afghanistan. Officials say senior

发表于:2019-01-16 / 阅读(87) / 评论(0) 分类 VOA标准英语2008年(九月)

Any customer who buys pork can get a 15,000-yuan insurance policy(保险单), no matter how much they buy. Even when they ask for a slice of pork, they can also get the insurance.Gu Linlin is manager of a grocery store in Sichuan, southwest China. He

发表于:2019-01-19 / 阅读(114) / 评论(0) 分类 英语新闻

(一)原因1.A number of factors are accountable for this situation. A number of factors might contribute to (lead to )(account for ) the phenomenon(problem)。 2. The answer to this problem involves many factors. 3. The phenomenon ma

发表于:2019-02-01 / 阅读(91) / 评论(0) 分类 四六级写作指导

MADRID, April 9 (Xinhua) -- Kaka scored two penalties(处罚惩罚) as Real Madrid won 3-0 away to Athletic Club Bilbao in the Spanish BBVA Primera Liga on Saturday night. The win means that Madrid still have a slight chance of overtaking FC Barc

发表于:2019-02-05 / 阅读(86) / 评论(0) 分类 英语新闻

Inter beat Catania to maintain pressure on Juventus ROME, Oct. 21 (Xinhua) -- Inter beat Catania 2-0 at home on Sunday to keep in touch with Italian Serie A pacesetters Juventus. Inter went ahead in the 28th minute when Antonio Cassano converted from

发表于:2019-02-07 / 阅读(117) / 评论(0) 分类 英语新闻

BEIJING, Jan. 24 (Xinhua) -- Beijing will maintain its license plate lottery scheme next year, as well as cap the number of registered cars at 240,000, a local official said Thursday. Li Xiaosong, deputy director of the municipal commission of transp

发表于:2019-02-08 / 阅读(111) / 评论(0) 分类 英语新闻

BEIJING, March 11 (Xinhua) -- The Chinese government will keep its family planning policy unchanged as the populous nation still faces mounting resource and population pressures, an official said Monday. China will not change its basic state policy o

发表于:2019-02-08 / 阅读(138) / 评论(0) 分类 英语新闻

Bob给一家软件公司客户服务热线打电话,接电话的是Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you forcalling GlobalCom's customer hotline. My name is Gloria...how can I be ofassistan

发表于:2019-02-12 / 阅读(119) / 评论(0) 分类 商务礼节美语

英语六级考试写作常用句型--关于利弊、优缺点的句型: 1. S+have (or has) a lot of advantages over(与相比有许多优点)Compared with B, A has (or have) many advantages. 译:1)澳大利亚与中国相比,其优点是人口少

发表于:2019-02-17 / 阅读(94) / 评论(0) 分类 四六级写作指导
学英语单词
3-hydroxykynurenine
absorption wedge
Abutilon Gaertn.
administrative machine
aerenterasic
anisotremuss
arbuscular mycorrhiza
attestation of a deed
automated search service
Bangkuang
barnes weighting function
be-splash
benefactive cases
blood work
blue-chip rate
Bmld
brittle fracture of metals
bronchovesicular breath sounds
bubble viscometer
character neurosis
chemoperception
Chirripó, R.
codeheads
colleages
commutating operator
consulates general
cored electrode
courtship
crookess
datebook
dialectically
dinoderus minutus
enactable
extra high
fencing material
Flattery, C.
flexible bellows joint
fluoroaluminate
France
Freed, Arthur
gender-specific
Giardia
half duplex operation
heroica puebla de zaragozas
horizontal tube furnace
Hostouň
hypoxial
idiopathic pulmonary interstitial fibrosis
Incisura ulnaris
indevirginate
ingots
lazy thermometer
left-turn
light valve array
line of vision
locationspecific
long-term business liabilities
lucidary
meschant
multiflagellated
naphthoate
nikkila
non-crystallizable
original fission
osmium disulfide
overpressure transient
parasitic helmintho-ecology
payoffs
perithecia
petroleum expansion
physex
plumbous fluoride
positive venous pulse
predesign and systems analysis
prefabricated concrete panel wall
probable error deflection
public key infrastructure (pki)
put ... money where ... mouth is
recorder controller
remote sampling probe
scalar nature
scale effect formula
settling convection
special issues and sections
spiralizer
srinivasan
stack-cutting
sulfadiazine
surplus assets
swarm stage
telecommerce
terrestrial solar cell array
triatics
Uleila del Campo
vertical-wall breakwater
Vogel, Sir Julius
wappin'
Weizacker-Williams method
wheel drag
wine erythema
wooden cask
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