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SALESPERSON: May I help you? SARAH: Yes, I would like to return these slacks. SALESPERSON: Alright. Do you have your receipt? SARAH: Yes. Here it is. I bought them last week. SALESPERSON: And why are you returning them? SARAH: I bought them to go wi

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Im not the worlds biggest fan of banks. Ive had too many bad experiences of them. I really dont know how they can advertise and say they look after you. They dont. Bank charges are way too high; you spend ages waiting to be served; and then they say

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Mr. Johnson: Can you tell me, Ms. Smith, about the training programs you initiated this year? Smith女士,你能向我介绍一下今年你发起的培训计划的情况吗? Ms. Smith: We ran a call center training service and language program to ens

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Unit Five Check out counter ( a customer approaches the check out counter) A: How much do I owe you? B: Let me see. There are two thousand four hundred and sixty Yuan all together. A: Oh, its a big money. Do you take cheques? B: Sorry, we only accept

纯正英语一分钟-banks

Im not the worlds biggest fan of banks. Ive had too many bad experiences of them. I really dont know how they can advertise and say they look after you. They dont. Bank charges are way too high; you spend ages waiting to be served; and then they say

外贸服装口语 第74期:收付款之实用句型(12)

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Transcript: Shop assistant: Can I help you? Customer: Yes, have you got this T-shirt in other colours? Shop assistant: Weve got it in white, black, red and purple. What size do you want? Customer: Medium. Shop assistant: OK, in medium weve got black

BEP158 Dealing with an Angry Caller (Part 2)

We hope that all of our customers are satisfied ones. Indeed, a basic goal in business is to keep customers happy and coming back. But we cant please all of the people all of the time. Angry callers are often upset because they dont understand why so

BEP157 Dealing with an Angry Caller (Part 1)

Weve all dealt with angry people before. But dealing with an angry person on the phone, in a business setting, can be tricky. Sometimes you dont know the person, so his or her situation may be completely new to you. You cant see the person, so you ca

购物英语 退货 Returning A Product

SALESPERSON: May I help you? SARAH: Yes, I would like to return these slacks. SALESPERSON: Alright. Do you have your receipt? SARAH: Yes. Here it is. I bought them last week. SALESPERSON: And why are you returning them? SARAH: I bought them to go wit

Moody's downgrades Eurozone bailout fund credit outlook

NEW YORK, July 24 (Xinhua) -- Moody's Investors Service on Tuesday cut the outlook for the credit rating of the European Financial Stability Facility (EFSF) to negative from stable, warning that the rescue fund would lose its Aaa rating. The rating a

Rating Agencies Affirm France's AAA Credit

The three major credit rating agencies have affirmed France's AAA rating even as the country's borrowing costs are increasing. Standard Poor's, Moody's Investors Service and Fitch Ratings all said Wednesday they are maintaining the country's top cred

Germany's Credit Warning Underscores Eurozone Problems

PARIS Stock markets and the euro currency dipped Tuesday after the international financial-rating agency Moody's lowered its credit outlook for Europe's strongest economy, Germany. New jitters are also surfacing over two shakier European economies, S

Credit Rating Agency Upgrades Nigeria's Outlook

Credit rating agency Standard and Poors has revised Nigeria's economic outlook from stable to positive. In a statement, the rating agency says the Nigerian government, under President Goodluck Jonathan, has undertaken several important reform initiat

S&P downgrades Egypt's credit ratings

CAIRO, Feb. 10 (Xinhua) -- Standard and Poor's (SP) downgraded on Friday the long-term rating on Egypt from B+ to B due to sharp decline of foreign exchange reserves and political uncertainties. There would be further downgrade if the Egyptian govern

S&P Cuts Italy's Credit Rating

Standard Poors has cut Italy's credit rating, citing weak economic growth and political uncertainty. The credit rating agency cut Italy's rating one notch Monday - from A+ to A. SP said the country's shaky coalition government and differences in parl

ESL Podcast 384 – Accepting Credit Cards

Danny: Are you sure we should start accepting credit cards from our customers? Weve always been a cash-only business. Katy: I think we need to for the convenience of our customers. It wont be as big a nuisance as you think, with this new cash registe