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Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality sector. Hospitality means treating guests well; and here, were talking specifically about hotels. Because service is so vit

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This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. First a quick review: In part one we learned the first three step

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Everyone likes to get good customer service, but we dont always get it. In this episode, we talk about tipping (where, when, and how much), and about how to handle a situation when the service was not so good. Harp and Maura also share their own pers

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GUANGZHOU, May 29 (Xinhua) -- Italian coach Marcello Lippi is facing a real challenge since he took charge of Chinese Super Leauge outfit Guangzhou Evergrande when they will battle Japanese FC Tokyo on Wednesday for a place in the quarterfinals of AF

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Bob给一家软件公司客户服务热线打电话，接电话的是Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you forcalling GlobalCom's customer hotline. My name is Gloria...how can I be ofassistan

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Over 50 cyclists are set to hit the road on solar powered bicycles during the 2018 Sun Trip cycling challenge that will kick off in Lyon, France in mid-June. The 12-thousand kilometer route will take the participants through to the southern Chinese c

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Despite temperatures of around 30 degrees Celsius on Sunday, hundreds turned out in southwest Beijing to take part in what's known as an ultra-marathon. More than twice the distance of a marathon, which is just over 42 kilometers, ultra-marathons are