A Difficult Customer

Lesson 31 Text A A Difficult Customer Dolores works in a shop selling gramophone records. One afternoon a middle-aged woman came in, sat on a stool in front of the counter, and smiled at her brightly.

纯正地道美语 第1期(讲解篇):Difficult Customer

Elementary - Difficult Customer A: Good evening. My name is Fabio, Ill be yourwaiter for tonight. May I take your order? B: No, Im still working on it. This menu is not even in English. Whats good here? A: For you sir, I would recommend spaghetti and

BEP53 Customer Service: Handling Complaints (Part 1: Empathi

Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality sector. Hospitality means treating guests well; and here, were talking specifically about hotels. Because service is so vit

BEP54 Customer Service: Handling Complaints (Part 2: Resolvi

This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. First a quick review: In part one we learned the first three step

英语博客-北美风情 245 Customer service

Everyone likes to get good customer service, but we dont always get it. In this episode, we talk about tipping (where, when, and how much), and about how to handle a situation when the service was not so good. Harp and Maura also share their own pers

办公室英语口语第187:An angry customer 气愤的顾客

An angry customer A: I am very sorry to hear that youve been having so many problems, sir. B: Well, sorry isnt good enough! What can you do to help me? A: Well, to begin with, Id like to ask you a few questions if I may? B: Fine, whatever it takes to

英语闲谈-Weather(1)

A: It's an ugly day today. B: I know. I think it may rain. A: It's the middle of summer, it shouldn't rain today. B: That would be weird. A: Yeah, especially since it's ninety degrees outside. B: I know, it would be horrible if it rained and it was h

礼节美语 Business Etiquette 235-Calling-Customer-Service-I

Bob给一家软件公司客户服务热线打电话，接电话的是 Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you for calling GlobalCom's customer hotline. My name is Gloria...how can I be of assis

万用英语口语句典33 反对

02.01.09 反对 1, Don't be so silly. 2, Are you kidding? 3, That's out of the question. 4, I can't agree with you at all. 5, I wouldn't say that. 6, you got that wrong. 7, I am afraid I can't get my approval. 8, I can't to agree. 9, Sorry, but I can'

我的小妹妹 My Little Sister

我的小妹妹 My Little Sister I have a little sister, she is two years younger than me. When she was born, I did not like her, because my parents ignored me. But I found a lot of fun to spend time with her later. I can take care of her and my pare

高中英语北京模块版4单词13

[00:-1.00]privacy princess celebrity fame [00:-1.50]隐私 公主 名流，名人 名声 [00:-2.00]legal mass media the press shoot [00:-2.50]法律的 大众传媒 新闻 射击 [00:-3.00]title enormous Nike Adidas [00:-3.50]标题 巨大 耐克运动

AP 2011-09-10

1. A gunman has killed two National Guardsmen as well as a third person at an IHOP restaurant in Nevada before taking his own life, six other people were wounded. Officials say this appears to be an isolated incident. 2. Officials in Texas say wildfi

Any customer can get a 15,000-yuan insurance policy

Any customer who buys pork can get a 15,000-yuan insurance policy(保险单), no matter how much they buy. Even when they ask for a slice of pork, they can also get the insurance.Gu Linlin is manager of a grocery store in Sichuan, southwest China. He

【电影预告片填空】坚果行动

Pardon me. Coming through. Thank you. God... I'm so hungry! Nuts! I've got to find a way in there. Okay. We get a crew, we break in. And we do it my way. Let's go over the plan. That's us. There's the nut shop. We rob the nut shop. And then _________

绯闻女孩 S与B的友谊

A place to crash I got you No need to ask I got you Just get on the phone I got you Come and pick you up if I have to What's weird about it Is we're right at the end And mad about it Just figured it out in my head I'm proud to say I got you 你需要一

In the Eyes of the Beholder

A man who lost his axe suspected his neighbour's son of stealing it．To him，as he observed the boy，the way the lad walked，the expression on his face，the manner of his speech－in fact everything about his appearance and behaviour betrayed th

第87期:十种难学但可以让你长期受益的技能

今天我们分享的是十种难学但可以让你长期受益的技能。 1. Time Management 时间管理 2. Empathy 同情 3. Ask for help 寻求帮助 4. Consistency 始终如一 5. Listening 聆听 6. Mind your own business 不多管闲事 7. Re

商务礼节美语第188期:Calling Customer Service 客服热线(上)

Bob给一家软件公司客户服务热线打电话，接电话的是Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you forcalling GlobalCom's customer hotline. My name is Gloria...how can I be ofassistan

咱们裸熊 第32期:满血复活

Dudes, why are you doing this? I need to be with burrito. Burrito completes me! 伙计们，你们为什么要这么做？我不能没有饼饼啊。有了饼饼我的熊生才完整！ Grizz, please! it's wrong to be dependent on something, so unnat

和外国客人聊天时必备几句英语口语

1.You bet. 没错。 Bet 是下赌注的意思，所以 You bet. 就是指，You can bet money on that. (你可以把钱压在这上面)，言下之意，就是说这件事百分之百正确。例如： -Is this the way to High Tower Museum? 这是往