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BEP54 Customer Service: Handling Complaints (Part 2: Resolvi

This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. First a quick review: In part one we learned the first three step

发表于:2018-12-05 / 阅读(197) / 评论(0)

商务电话英语

英语口语900句 07.06.对话.2.在香水柜台

What can I do for you,Miss? I want to buy a bottle of perfume for myself. Well,here is a perfume kind for women. I don't like strong perfumes. How about this Isawell's flowery perfume? I don't think it smells nice. Do you have green tea perfume? Yes,

发表于:2018-12-25 / 阅读(136) / 评论(0)

英语口语900句

大忙人学社交口语第58期:音乐术语(3)

Happy 快乐 cheerful 快乐 triumphant 胜利的 ecstatic 欣喜若狂 light-hearted 轻快 playful 俏皮 Sad 悲伤 nostalgic 怀旧的 full of longing 充满了向往 introspective 内省 heartbroken 心碎 gloomy 阴沉 Energetic 振奋 funky 时髦

发表于:2018-12-26 / 阅读(121) / 评论(0)

大忙人学社交口语

【一起听英语】住在伦敦的利与弊

Dima: Hello and welcome to 6 Minute English from bbclearningenglish.com. I'm Dima Kostenko and to help you and me with the language today is Kate Colin. Kate: Hello. Dima: Kate and I both live in London, a buzzing capital city that's no place for you

发表于:2018-12-27 / 阅读(129) / 评论(0)

一起听英语

VOA标准英语2008年-Look Out for that Bump! Screech!

Traffic-safety experts are getting creative when it comes to foiling speeding drivers who zoom dangerously through city neighborhoods. Most towns don't have enough police officers to actually catch many speeders, so they try to slow everyone down th

发表于:2019-01-08 / 阅读(136) / 评论(0)

VOA标准英语2008年（七月）

Markets Calming as Italy Approaches Unity Government

Italy's Senate rushed to pass laws that clear the way for establishing a new government in a bid to restore confidence in Europes second-biggest debtor. The new administration may be led by former EU Competition Commissioner Mario Monti, - a man mark

发表于:2019-02-08 / 阅读(171) / 评论(0)

英语新闻

英文乡村歌曲：Honig - Choke on bees

And when the bee sat down upon my tongue I was pretty sure I would be stung I needed calming words to sooth my mind Cause my imagination was running wild If you hold your breath till the swellings past You could still be with us next morning But if y

发表于:2019-02-19 / 阅读(197) / 评论(0)

美国乡村音乐

美语听力 English Cafe 314

Topics: Famous Songs: Kumbaya; Crater Lake National Park; free time versus spare time; at the end versus in the end; booking versus reservation Words: spiritual to pass down campfire calming effect to sway crater volcano lodge rim trail indigenous pi

发表于:2019-02-23 / 阅读(136) / 评论(0)

美语听力 English Cafe

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学英语单词

advance material request

be hard put to it to do something