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Before 'Humans Of New York,' Terkel Showed Dignity In Everyday People In 'Working' play pause stop mute unmute max volume 00:0003:41repeat repeat off Update Required To play the media you will need to either update your browser to a recent version or

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Elementary - Difficult Customer A: Good evening. My name is Fabio, Ill be yourwaiter for tonight. May I take your order? B: No, Im still working on it. This menu is not even in English. Whats good here? A: For you sir, I would recommend spaghetti and

BEP 23 Telephoning: Handling a Difficult Customer

In a recent Business English Podcast (BEP 22), we looked at how to deal with technical problems when speaking on the telephone in English. Today, were going to talk how to deal with problems with the caller, which are of course much harder to handle!

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Everyone likes to get good customer service, but we dont always get it. In this episode, we talk about tipping (where, when, and how much), and about how to handle a situation when the service was not so good. Harp and Maura also share their own pers

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Angela Merkel was born in Hamburg in 1954. She became Germanys first female Chancellor and the first from communist East Germany in 2005. Forbes magazine listed her as the most powerful woman in the world in 2006 and 2007. Western media often dub her

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Those mothers who marry younger were significantly more likely to have ... infant and child malnutrition. - Anita Raj Child marriage has been outlawed in India for years. Women cannot legally marry before they reach the age of 18. Yet the practice pe

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Bog Snorkelling

Hello, Im Callum Robertson and this is Entertainment. Next Monday, August th 27 , in Britain is a national holiday or what we call a bank holiday and several thousand people will be heading off to a small village in Wales which is hosting the World B

Hollande and Merkel Face Berlin Showdown

LONDON - They will try to overcome policy differences as the threat of a Greek exit from the euro looms closer German Chancellor Angela Merkel and France's President-elect, Francois Hollande, meet for the first time in Berlin Tuesday against the back

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GWEN IFILL: Congress is on the verge of finally approving a rewrite of the education law known as No Child Left Behind. The Senate is expected to pass it easily tomorrow. The House did so last week, and the president is expected to sign it. It will g

Wen holds talks with Merkel

BEIJING, Feb. 2 (Xinhua) -- Chinese Premier Wen Jiabao on Thursday exchanged views with German Chancellor Angela Merkel on major bilateral issues. After the closed-door meeting, Wen said this year, the 40th anniversary of diplomatic ties between the

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By Scott Stearns Rostock, Germany 13 July 2006 President Bush and German Chancellor Angela Merkel say they still believe the Iranian nuclear standoff can be resolved diplomatically, even though Tehran has not yet responded to an offer of economic in

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By Kent Klein White House 03 November 2009 German Chancellor Angela Merkel is in Washington to mark the 20th anniversary of the fall of the Berlin Wall by addressing a joint meeting of the U.S. Congress. Ms. Merkel met earlier with U.S. President Ba

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BERLIN, Jan. 26 (Xinhua) -- German Chancellor Angela Merkel defended on Thursday Germany's insistence on empowering the European Commission to prosecute over-spending governments under the fiscal compact. It would be logical, if the Commission ... co

听歌学英语：This Feeling-The Chainsmokers / Kelsea Ballerini

I'll tell you a story before it tells itself 我要讲述一个故事在它呈现在你面前之前 I'll lay out all my reasons, you'll say that I need help 如果我阐述我的理由你可能会说我不可理喻 We all got expectations, and someti

CCTV9英语新闻：Premier Li visits Fisher and Paykel research center

Chinese Premier Li Keqiang continues his visit to New Zealand. Today he visited the Fisher and Paykel Research Centre, and attended a cultural activity in Auckland. Fisher and Paykel is a well-known household appliance company in New Zealand. In 2012

Stekelenburg pulls out of Dutch squad

THE HAGUE, Oct. 3 (Xinhua) -- Maarten Stekelenburg has withdrawn from the Dutch squad for their forthcoming Euro 2012 qualifiers against Moldova and Sweden. Medical research on Monday in Amsterdam revealed that the AS Roma goalie has not recovered en

Van Ginkel debutes in Dutch squad for Germany

ZEIST, The Netherlands, Nov. 9 (Xinhua) -- The 19-year-old Vitesse midfielder Marco van Ginkel received his first call-up for the Dutch national team for the friendly against Germany on November 14 in Amsterdam. Van Ginkel was included in a squad of

Stekelenburg agrees contract with AS Roma

THE HAGUE, July 30 (Xinhua) -- Dutch goalkeeper Maarten Stekelenburg reached a personal agreement with AS Roma on Saturday. On Friday Ajax and Roma already practically agreed on the transfer fee of around six million euros, but both clubs are still t