16.信函与文件 常用应急场景 范例一:Mailing letters Would you please mail these letters, Lucy? Yes, Sir. These two are urgent letters and should be sent by registered express airmail. Others are ordinary letters. All right, who should I send them to?

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17.发传真 常用应急场景 范例一:Fax machine doesnt work I am waiting for a fax but just now I found theres something wrong with the fax machine. Whats wrong with the fax machine? Is it urgent? Yes, very urgent. And there is no other fax machine aroun

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18.复印与打印 常用应急场景 范例一:A paper jam Look, the printer isnt functioning well. Ive pushed the start button. It is suppose to be working now but it remains like a log. Whats going on? Let me check. It has a paper jam. I didnt pay attention

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19.计算机 常用应急场景 范例一:Better office equipment It is really exciting news. What news? You dont know? The company is going to replace these old computers with the latest ones. You know what we will get? We will all get a docking station on o

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20.互联网的使用 常用应急场景 范例一:Slow network connection How come it is slow as a snail today? You mean the network connection? Yes, I wanted to look for some information on the company page just now. It took me almost one minute to open it. Th

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21.使用手机 常用应急场景 范例一:Vibration mode Di d you hear something? Oh, it is my cell phone ringing. I set it in the vibration mode. It is a good habit to set your cell phone to vibrate. It is very annoying to hear the loud and sudden ring tone

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22.接发电子邮件 常用应急场景 范例一:Check e-mail I take care of the letters. I may read, sort out and organize incoming mails. So you have to open all the envelopes. Yes, except the personal mail. And I also need to prepare the materials for postin

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23.文件存档 常用应急场景 范例一:Filed alphabetically What are in this folder? They are reports of our company. Are they filed alphabetically? No, they are filed according to dates. Can you find last months report for me, please? No problem, here y

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24.办公用品 常用应急场景 范例一:Office supplies needed Where were decorating and Im going to ask some things. Well, Ill be glad to help you out. We can deliver what you need to your office. Shall we need at 1:15 this Thursday? We definitely need s

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25.商务电话 常用应急场景 范例一:We have two Smiths Thank you for calling ABC Company, may I help you? Im Liu Yi. Id like to speak to Mr. Smith. Sorry, we have two Smiths, Robert Smith and James Smith, which one would you like to speak to? Id like

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Part 4. Good performance 27.职业规划 常用应急场景 范例一:An online course A friend of mine has been taking an online career planning course these days. He told me the other day he has learned a lot from it. He recommended me to subscribe to it. Wha

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28.加班 常用应急场景 范例一:Double pay Would you like to have dinner with me tonight? Sorry, I have to work overtime. You are really career minded. My boss promised to pay me double time. 范例二:Work late at night You didnt show up in the morning

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29.工作压力 常用应急场景 范例一:Feel exhausted I have been very busy this year, working late, often taking work home and taking no vacation. I feel exhausted. You should ask for a holiday and relax yourself for a little bit. You worked so hard. You

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30.出差 常用应急场景 范例一:Changes in rule I am going on a business trip to Guangzhou next Monday morning. To visit our supplier? Yes, as the New Year is coming, theyre organizing a party for all their customers. Well, I guess you will meet many p

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26.办公室接待 常用应急场景 范例一:We have been expecting you Good morning. Im Liu Yi, from China XYZ Company. We have an appointment with Mr. Thomas. Welcome to ABC Company. We have been expecting you, please have a seat. I will call him. Thank you

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43.八卦新闻 常用应急场景 范例一:Rumor I heard through the grapevine that Michael probably become the new sales manager. How did you get wind of the rumor? I am not a rumor monger. Lets stop gossiping and get back to work. 范例二:A little bird whis

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41.被解雇了 常用应急场景 范例一:Got the sack Any idea about James? Hes a pain in the neck. Guess what? He has just got the sack. Oh, is that so? Exactly.

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44.谈论同事 常用应急场景 范例一:Bootlicker I am really tired of Terry. Oh, but I suppose he has lots of talents. He is a bootlicker. I suppose that is because he is quick on the uptake. 范例二:Talk big Fixing computer isnt my cup of tea. You can

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Part 5. Work relation with colleagues 42.办公室恋情 常用应急场景 范例一:Handle emotional stress Do you remember Tina, my good friend? Yes. She just broke up with her boyfriend. Well, that happens. I hope she is all right. But the problem is she an

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45.谈论上司 常用应急场景 范例一:Amazing ability to analyze information How would you describe your relationship with our boss? We have a fairly good working relationship, but there was also a rough spot. What do you think his strengths are? Well,

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