初级公司英语会话Lession11:客户调查问卷
时间：2018-12-05 作者：英语课 分类：初级公司英语会话
初级公司英语会话Lession11:客户调查问卷
Listen to the dialogue between customer service agent (A) and customer (C)
A: First of all, thank you for filling in our questionnaire 1.
C: that’s ok. How can I help you?
A: Well you made a few interesting comments that I’d like to ask you about, if that’s all right.
C: Sure, go ahead.
A: You said that the customer service you received was “ shoddy”, what went wrong exactly?
C: Well the guy who served me didn’t really seem to know what he was doing.
A: Do you mean he was rude?
C: NO, not rude; he just didn’t know where to find things in the store or how to operate the till, things like that.
A: I see. But you were happy with what you bought.
C: Yes. I bought some trainers; they’re absolutely fine.
A: Good. And you thought they were reasonably priced?
C: Yes. They weren’t cheap, but they’re nice trainer so I didn’t mind paying a bit extra.
A: You also mentioned that worst thing about shopping at HaiSports was disabled access.
C: That’s right. I’m a wheelchair 2 user 3, you see, and there were no ramps 4 t the entrance to the store-only steps.
A: We’re really sorry about that.
C: Well I can’t say that you are the only culprits.
A: The good news is that we’re having ramps fitted at the store this week.
C: Oh, right. Well it’s nice to be listened to for a change, I must say!
A: We’ll also be sending you a HaiSports voucher 5 to say thank you for helping 6 us with our customer survey.
- Headteachers will be asked to fill in a questionnaire.校长们将被要求完成一份问卷调查。
- It took me quite a while to fill out the questionnaire.填写那份问卷花了我好长一段时间。
- He used a wheelchair for the rest of his life.他的后半生依靠轮椅生活。
- He collapsed the wheelchair and put it on the boat.他将轮椅折叠起来放在船上。
- The company is the biggest user of oil.该公司是最大的石油用户。
- The umbrella keeps the rains off the user.雨伞使撑伞人免受雨淋。
- Ramps should be provided for wheelchair users. 应该给轮椅使用者提供坡道。
- He has the upper floor and ramps are fitted everywhere for his convenience. 他住在上面一层，为了他的方便着想，到处设有坡道。