Induction

Talk about English ? BBC Learning EnglishTalk about EnglishBusiness Language To GoPart 2 - InductionThis programme was first broadcast in 2001.
　　This is not a word for word transcript 1 of the programmeCarmela: Forget about struggling（挣扎） with dictionaries and grammar books. We’ll bring youthe kind of everyday English that people use all the time in business but thatyou won’t learn from your text book. It’s probably a good idea for you to geta pen and some paper so that you can note down the expressions from today’sprogramme. Today we’ll hear how to introduce new people to the workplace. As usual I’m joined by Business English expert, David Evans. David,I’ve worked at places where I wasn’t really shown around properly and it doesmake a difference to first impressions of a company doesn’t it?
　　David: Yes, it creates a very bad first impression and also it’s a real waste of time forthe new comer to spend so long exploring the new company for themselves.
　　Carmela: And as we just heard, it’s not a good idea to overload 2 the newcomer with toomuch information and introductions.
　　David: No, people find a lot of information hard to remember. Tell them two or threeimportant things and leave it there.
　　Carmela: Let’s hear an example of somebody being shown round on their first day atwork. We’re going to Deep End - a web design company which is based inLondon. Dionne is showing new staff member Helena around.
　　CLIP 3 Dionne & HelenaDionne: -Hi, Helena! Nice to see you. Did you get here alright?
　　Helena: -Yes Yes. It’s been great! .
　　Dionne: -Good OK. I’ll give you a quick whizz round and then we’ll settle you in.
　　So upstairs is the meetings space which you can book by ringing Lorna, she’s got adiary, so you know who’s in there.
　　Helena: …how many people can we book in the room…Dionne: .. I think we can probably sit about twenty people - and that’s quite big… So ifyou need to use that, give Lorna a call. This is reception - Kate and Sanj who both answerthe phones … and behind them is where we keep all the stationery 4.
　　Helena: … all right…Dionne: ..So if you need anything - just grab 5 it from there. This is where you’ll besitting, it’s opposite me, this is your desk. The laptop is all set up for you to use and I’llshow you through the email package and everything a bit later. ……END OF CLIPCarmela: Now, before actually pointing out where things are, Dionne made the new staffmember feel at home, feel comfortable. The phrase that was used for thatDavidDavid: … yes, she just said “Did you get here alright?”. In other words she askedabout her journey to the office that day. It’s a very standard way of breakingthe ice. She than says …I’ll give you a quick whizz round. That’s quite a colloquial 6 expressionwhich really just means “I’ll show you round “…Now, she uses this kind ofinformal phrase, I think, because she simply wants to put Hellena at her ease, tomake her relax and feel welcome.
　　Carmela: And then there was the offers of help. The phrase “if you need something” -could you tell us how that’s used and if you can use it in any situation?
　　David: Yes, you can use this kind of expression in any situation. It’s what we wouldcall a “zero conditional” - in other words is an “if sentence” with the presentsimple verb in the first half and the present simple verb in the second half.
　　Carmela: … and can you give us an example, David?
　　David: I think the example we heard there was… “If you need to use it, give me acall” - or “if you need anything, take it from there”. You might often hearthis phrase used with “just” as well…”if you need any help, just call me”
　　and that makes it a little bit more welcoming for the other person, “feel free tocall me, don’t worry about calling me”
　　Carmela: The final part was actually pointing out where things are physically 7, wherethings are located, could you tell us about the language that was used there?
　　David: Dionne just used very simple language there. Really, “this is”..… This isreception … This is where you’ll be sitting.
　　Carmela: … So, being simple and clear is very important when welcoming a new staffmember, and of course, showing office equipment to them is very importanttoo. Here’s another example of someone being shown around on their firstday.
　　CLIP Claire and ReginaActually, while we’re here, I’ll just take you to the photocopying 8 and fax machine. Now thefax machine - you need 9 for an outside line.
　　Oh right.
　　And it’s really straightforward 9 - you just put the sheet of paper face down and it goesthrough like that.
　　So that’s the fax machine. The printer is over here on our right and the photocopier 10 is justnext to that. Let me show you how the photocopier works . OK, so what you do, you liftthe lid, and place the piece of paper face down and I’ll give you the code to make it work a bitlater on.
　　END OF CLIPCarmela: An essential piece of office equipment being shown there, the photocopier.
　　David, can you talk us through some of the language used.
　　David: I think there, Clare was trying to make it as easy as possible for Regina tounderstand what was happening. She emphasized this with the phrase - It’sreally straightforward, in other words “it’s really easy” . She also used thephrase “let me show you” which is the standard phrase to use in this situation,I think she said “let me show how the photocopier works”. But you canuse it for a lot of things :let me show you where the canteen is/let me showyou how the phone system works” and so on.
　　Carmela: You’re listening to “Business Language to Go” from the BBC World Service.
　　As well as being shown around of the office, and how the equipment(设备) works,first days also involve a lot of introductions to new people. Let’s go back tothe web design company to see how Dionne introduces her colleagues toHelena.
　　CLIP Dionne & HelenaDionne: -Well you’ve seen everything now so what I’ll do now is I’ll introduce you toa couple of people who you haven’t met yet, who’ll you be working a little more closely withHelena: -… goodDionne: -Okay let me introduce you to Gary who’s just joined our department as well -this is Helena who’ll be working with meGary: - Hi Helena, how’re you doing? ..
　　Helena: - .Good!
　　Dionne: -This is her first day so I’m giving her a little tour around and showing herwhere things are etc etc. . so if you need anything just ask Gary , as well. You can sorther out with some keys hopefully.
　　Gary: -Keys or anything you need for the studio, we have fire drills now and then andI’ll just show you through the basicsHelena: -Oh, sure, great yahDionne: -..There’s Nick, one of the directors who spends most of his time sitting in theretends coming in and out of meetings quite a lot. So you’ll be dealing 11 a lot with him as wellThe other essential person you need to meet is Rosie who manages the café. So let meintroduce you to Helena who’s just joined to work with me.
　　Rosie: - Hi nice to meet you ..?
　　Helena: … nice to meet you….
　　END OF CLIPCarmela: Now, it’s really useful to have a couple of ways of introducing people, becauseit makes you sound more fluent. And it reduces the monotony too, - it makesthe tour a much more interesting experience - for both of you. David, what arethe different ways of introducing people :
　　let me introduce you to ..
　　David: Well, we heard a few of them there. We heard Dionne use the phrase “let meintroduce you to” . She said “let me introduce you to Gary”. That’s a prettystandard way of doing it. We also heard her say- “there’s Nick” - and I thinkshe was using that expression because Nick was some distance away fromthem. If Nick had been standing 12 much closer, she would probably had said“this is Nick” - or indeed she could have just said - Meet Nick.
　　Carmela: OK those are the ways of introducing people - what about the other bits oflanguage she used ?
　　David: Well, I think -one thing that Dionne is very good at is signalling what’s comingnext, which makes it much easier for Helena to understand what’s happening.
　　The phrase that I remember hr using there is: “what I’ll do now is …” - “whatI’ll do now is, introduce you to Gary” for example. So that’s a commonexpression used when giving a tour of the company. Of course we also heardthe phrase that we heard earlier: - if you need anything, just ask.
　　Carmela: And if you want to bring a tour to an end this is a typical way of doing it.
　　CLIP Claire & ReginaClare: I think that’s about it really I think I’ve wrapped everything up for you . Haveyou got any questions that you want to ask me? Any worries or anything?
　　Regina: Um no, I don’t think so at the moment. I’ll take in and see how I get onClare: OK. If you’ve got any worries or queries 13 or questions don’t hesitate to ask,OK? I’m only sitting right by you.
　　Regina: OK thanks very much.
　　END OF CLIPCarmela: David, can you summarise 14 the language that was used there?
　　David: First of all, Clare signalled that it was the end of the tour, using the phrase “Ithink that’s about it, really”.
　　She than just checked to make sure that Regina had understood everythingshe’d said using the phrase:
　　Have you got any questions for me?
　　And than finally reassured 15 her that she wasn’t really expected to remembereverything she’d been told by saying to her:
　　Don’t hesitate to ask.
　　Carmela: And don’t you hesitate to join David and me again soon for more “BusinessLanguage to Go”.(本文由在线英语听力室整理编辑)




点击收听单词发音  






1
transcript

  
 


n.抄本，誊本，副本，肄业证书


参考例句：





A transcript of the tapes was presented as evidence in court.一份录音带的文字本作为证据被呈交法庭。
They wouldn't let me have a transcript of the interview.他们拒绝给我一份采访的文字整理稿。












2
overload

  
 


vt.使超载；n.超载


参考例句：





Don't overload the boat or it will sink.别超载，否则船会沉。
Large meals overload the digestive system.吃得太饱会加重消化系统的负担。












3
clip

  
 


n.夹子，别针，弹夹，片断；vt.夹住，修剪


参考例句：





May I clip out the report on my performance?我能把报道我的文章剪下来吗？
She fastened the papers together with a paper clip.她用曲别针把文件别在一起。












4
stationery

  
 


n.文具；(配套的)信笺信封


参考例句：





She works in the stationery department of a big store.她在一家大商店的文具部工作。
There was something very comfortable in having plenty of stationery.文具一多，心里自会觉得踏实。












5
grab

  
 


vt./n.攫取，抓取；vi.攫取，抓住(at)


参考例句：





It is rude to grab a seat.抢占座位是不礼貌的。
The thief made a grab at my bag but I pushed him away.贼想抢我的手提包，但被我推开了。












6
colloquial

  
 


adj.口语的，会话的


参考例句：





It's hard to understand the colloquial idioms of a foreign language.外语里的口头习语很难懂。
They have little acquaintance with colloquial English. 他们对英语会话几乎一窍不通。












7
physically

  
 


adj.物质上，体格上，身体上，按自然规律


参考例句：





He was out of sorts physically,as well as disordered mentally.他浑身不舒服，心绪也很乱。
Every time I think about it I feel physically sick.一想起那件事我就感到极恶心。












8
photocopying

  
 


v.影印，照相复制（photocopy的现在分词形式）


参考例句：





All photocopying machines need careful usage, and regular cleaning and maintenance. 所有照像复制机都需要小心使用、定期擦洗和维修。 来自辞典例句
A trademark used for a photocopying process or machine employing xerography. 商标名，用于采用静电复印术的影印过程或机器。 来自互联网












9
straightforward

  
 


adj.正直的，坦率的；易懂的，简单的


参考例句：





A straightforward talk is better than a flowery speech.巧言不如直说。
I must insist on your giving me a straightforward answer.我一定要你给我一个直截了当的回答。












10
photocopier

  
 


n.复印机


参考例句：





You've left your master in the photocopier.你把原件留在影印机里了。
If the photocopier stops working,just give it a clout.如果那部影印机停止运转的话就敲它一下。












11
dealing

  
 


n.经商方法，待人态度


参考例句：





This store has an excellent reputation for fair dealing.该商店因买卖公道而享有极高的声誉。
His fair dealing earned our confidence.他的诚实的行为获得我们的信任。












12
standing

  
 


n.持续，地位；adj.永久的，不动的，直立的，不流动的


参考例句：





After the earthquake only a few houses were left standing.地震过后只有几幢房屋还立着。
They're standing out against any change in the law.他们坚决反对对法律做任何修改。












13
queries

  
 


n.问题( query的名词复数 )；疑问；询问；问号v.质疑，对…表示疑问( query的第三人称单数 )；询问


参考例句：





Our assistants will be happy to answer your queries. 我们的助理很乐意回答诸位的问题。
Her queries were rhetorical,and best ignored. 她的质问只不过是说说而已，最好不予理睬。 来自《简明英汉词典》












14
summarise

  
 


vt.概括，总结


参考例句：





I will summarise what I have done.我将概述我所做的事情。
Of course,no one article can summarise the complexities of china today.当然，没有哪一篇文章能概括出中国今日的复杂性。












15
reassured

  
 


adj.使消除疑虑的；使放心的v.再保证，恢复信心( reassure的过去式和过去分词)


参考例句：





The captain's confidence during the storm reassured the passengers. 在风暴中船长的信念使旅客们恢复了信心。 来自《现代英汉综合大词典》
The doctor reassured the old lady. 医生叫那位老妇人放心。 来自《简明英汉词典》