时间:2018-12-03 作者:英语课 分类:2014年ESL之商务英语


英语课

 


Issuing a Public Apology 


Working in public relations, I often have to deal with my clients’ gaffes 1 and blunders. My job is to calm any firestorm before it gets out of hand. 


One of the most important things to do whenever there’s been a misstep is to issue a public apology. An apology should say plainly and clearly that the individual or company is sorry and that it takes responsibility for its actions. If possible, the apology should outline corrective actions that will be taken. The key is to come clean, apologize, and take the blame, and to do so quickly and without hesitation 2


I give my clients this advice every time they land themselves in a mess, but do they listen to me? The smarts ones do. 


And the others? Many of them are still trying to salvage 3 their reputations and to bounce back. And me? I try very hard not to say, “I told you so.” 


 


Script by Dr. Lucy Tse 



1 gaffes
n.失礼,出丑( gaffe的名词复数 )
  • The presidential candidate made three mistakes, or gaffes, during his speech. 校长候选人在演讲中出了三次错,或失态。 来自超越目标英语 第4册
  • When the microphones were on, gaffes gushed from his lips. 而当电话响起,他却口无遮拦,屡屡失言。 来自互联网
2 hesitation
n.犹豫,踌躇
  • After a long hesitation, he told the truth at last.踌躇了半天,他终于直说了。
  • There was a certain hesitation in her manner.她的态度有些犹豫不决。
3 salvage
v.救助,营救,援救;n.救助,营救
  • All attempts to salvage the wrecked ship failed.抢救失事船只的一切努力都失败了。
  • The salvage was piled upon the pier.抢救出的财产被堆放在码头上。
学英语单词
A-'s
aagaard
adhesive dermatitis
alter table
Aminoblastin
antiroutine
boatmate
bora fog
Brazilian subregion
bypass relief valve
chunhuhub (chunhuhu)
commodity terms of trade
compliance culture
controlled system with selfregulation
deromanticising
detached houses
diatas
dominate node
double tube
enfastens
equal-measure
euglucon
face ring
fifteener
final document
fluctosphere
flusser
four-way radar surveillance
functional murmur
gas kinetic collision
hetero chromous network
high-level file store
immeasurables
inkelas
interduce
intermediate capacity
it is no secret that
kyllo
Lagranian
Lamb, Charles
lancamarone
left-of-center
liniment of mustard
loudeac (loudia)
ludwigia palustris
mahuas
Mananthes acutangula
manually digitized radar
methyl orthophosphoric acid
metrostyle
Mobius geometry
modified roll mechanism
mycovellosiella koepkei
Mylabridae
nachtweys
NeuGc
Nigerianness
NivaquineB
normotensive
not with you
now and again
olfactory plate
perfectors
permeation velocity
posidonian
prestorage
psychomotor inhibition
put the frighteners on
Querqueville
quotient variety
Ramanujan primes
Ramularia panacicola
re presentation
register bed
Rh blood group
rhabdosomes
romaja
Roman wormwood
ruys
sarcomatoses
ScottJ.
settlement with retiring partner
Shchetinskoye
shelf freezer
Singpur
stingblade
stormflaps
suicidal tendency
switch sale
terebra arabella
Thatcherization
the last judgment
theridiosomatid
toxorhina (ceratocheilus) tinctipennis
tulkarem
turning interval
UHF Doppler radar
university students
Virovitica
wandi
wedge method
Wikinewsies