英语PK台 第230期:美国爆红暖心小视频《菇凉与收银员》

 A POWERFUL MESSAGE

Background:
Woman named Paige Yore shares her experience with a cashier at Walmart store; spreads powerful message: You have to treat the people the way you like to be treated. This video posted to Facebook by Yore regarding her experience at Walmart on Friday has been viewed more than 14 million times. Posted 5:04 pm, December 6, 2015, by Katie DeLong, Updated at 05:09pm, December 6, 2015
Section 1:
Happy Friday everybody. I just had this experience and it really touched upon me: no matter where we are and what we are doing we are there for a reason. Plans change, people go places for a reason.
I am in downtown Pueblo 1 this Walmart waiting in line for, like, 20 minutes. And this young cashier, 16 maybe, young man, he's having hell. He can't ring anything up. He can't remember the code. He's taking deep breath. I thought to myself: I wonder what's the hell happened to him this morning, you know, has made this day just bad. And I am irritating because I've been waiting forever. And there is this lady started to lay into this young man: "You suck at customer service! I don't know why you ever — I don't know how you ever got hired here," just being so rude to this young man. We, finally I helped her to get all groceries all loaded up just to get her hell out of there. And she runs her card and gets declined. Then she really lays into this kid — like it's his fault: "He can't run the computer, and 'there's money in my account. I just transferred it in. It's you dumbass that can't — it goes off on this kid.
And I go up there and say: "mamma, maybe you should just step aside and let us cash out. This young man is obviously having a bad day, like, let it go, you know. It's not his fault or you don't have money or whatever is the case. So this young kid just stopped in his track behind the counter and starts to cry. And he comes around the bagging area and he just hugs me. I'm like, weirded out and I hug him back and he's sobbing 3. And he finally gets together and I am, like: "it's ok, it's ok, you know everybody has a rough day." And he said: "no, no, no, you don't understand." I said: "are you ok?" he said: "Ma'am, my mom just committed suicide this morning — and I have to work because I have to pay our rent, and I have to pay our bills. And I don't even have a mom anymore. And this lady is just yelling at me." I started to cry and I said: "you know, hang in there, life is so hard. And it's gonna be ok. It will be ok."
Vocabulary：
Ring up, lay into, goes off on someone, weird 2 out, get together, hang in
Section 2:
So this lady's standing 4 there, absolutely humiliated 5, in front of, there's thousands of people there, this place's a zoo. And this young man is just crying. I gave him all the money I have in my purse. And he can't even get together. The manager came over and he's just crying, crying, crying.
That just showed me no matter what, even if your custom service sucks. Even if, whatever happens- somebody is rude to you being your customer service, don't jump down their throat because they are fighting a battle that none of us know about. Just like all of us, we all have stuff on our lives that is hard. And some days just suck. But we just have to be thankful to be alive, and treat other people like you want to be treated. Don't lay into somebody like that because you never know what's going on in their life." I love all of you. I hope you have the best weekend. I'll talk to you soon.
Vocabulary：
jump down one's throat