商贸英语-查询\申诉处理

　　[00:00.00]How much is the personal computer?

[00:01.24]请问个人电脑要多少钱？

[00:02.48]Is tax included?

[00:03.34]含税吗？

[00:04.21]Payment is due within 60 days of the invoice 1 date.

[00:06.15]请在发货单开立之日起60开以内付款。

[00:08.10]Would it be possible to give us a better price?

[00:09.69]请问能否给我们一个更低的价格？

[00:11.28]This is our best price.

[00:12.32]这是我们最低的价格。

[00:13.35]Do you have any JXW-2500 copiers in stock?

[00:15.62]你们还有JXW-2500型复印机的存货吗？

[00:17.89]I'm sorry,but that item is out of stock at the moment.

[00:19.71]非常抱歉，那些货品目前没有存货了。

[00:21.52]We expect it to come in around June 5th.

[00:22.99]我们预定六月王日左右进货。

[00:24.45]When will you be able to deliver it?

[00:25.60]请问什么时候可以把货送到？

[00:26.75]It'll take 40 to 50 days from the time you place the order.

[00:28.76]订货之后，需要40-50天。

[00:30.77]I'm calling in connection with the merchandise we ordered from you.

[00:32.59]我打电话与你联系我们向贵方订货之事。

[00:34.40]What we received was not what we ordered.

[00:35.92]我们收到的不是我们所订的货品。

[00:37.43]I understand how you feel.It must be very annoying.

[00:39.61]我了解您的感受，这件事一定让您很困扰。

[00:41.80]I'll check into it and call you back as soon as I find out what happened.

[00:43.85]我查一查，找到原因后，我会尽快跟您联络。

[00:45.90]The mistake is on our end and we'll take care of it.

[00:47.53]错误出在我方，我会负责处理的。

[00:49.16]How can we best deal with the problem to your satisfaction?

[00:50.93]请问我们要怎么做才能令您满意？

[00:52.69]We'll do that right away.

[00:53.64]我们会马上处理。

[00:54.60]I'll arrange a special delivery so that you'll have them by tomorrow.

[00:56.63]我会在明天以前用快递送到。

[00:58.67]We appreciate your bringing this to our attention.

[01:00.38]我们非常感谢您的指教。

[01:02.09]We're sorry about the mistake.Thank you for your understanding.

[01:04.13]对于这个错误，我们感到很抱歉，也很谢谢您的谅解。

[01:06.17]skit 1

[01:06.83]SKIT 1

[01:07.50]White:How about these?

[01:08.35]White(W)：这些怎么样？

[01:09.20]Yang:How much do they cost?

[01:09.85]杨（Y）：要多少钱？

[01:10.50]W:They're $7,500 a unit.

[01:12.22]W：一台7，500元。

[01:13.93]Y:Is tax included?

[01:14.63]Y：含税吗？

[01:15.34]W:No,there's still the 3%,you know.

[01:16.73]W：不含，还要加百分之三的税。

[01:18.13]Y:Can I pay for it in installments 2?

[01:19.50]Y：能分期付款吗？

[01:20.88]W:Not really,as payment is due within 60 days of the invoice date.

[01:23.25]W：很遗憾，付款是从发货单开立之日算起60天以内。

[01:25.63]Y:Okay,but if I can't pay on credit,would it be possible to give us a better price?

[01:28.75]Y：我知道，但，如果我不能用赊账方式付款，能不能算便宜一点？

[01:31.87]W:Sorry.This is our best price.

[01:33.17]W：对不起，这是我们最低的价格了。

[01:34.46]Y:Well,thank you.Let me think about it.

[01:36.56]Y：好，谢谢你。让我考虑一下。

[01:38.66]skit 2

[01:39.45]SKIT 2

[01:40.23]Ford:Ah,Mr.Yang-have you decided 3 on the JXW-2500s yet?

[01:42.86]Ford（F）：啊—杨先生，对于JXM-2500已经作了决定没有？

[01:45.48]Y:Yes,and the answer is no.

[01:47.05]Y：我决定不买了。

[01:48.62]F:Oh?Could I interest you in something else?

[01:50.45]F：噢？那么其他的商品怎么样呢？

[01:52.27]Y:Well,do you have any JXW-3000 copiers in stock?

[01:54.56]Y：嗯，那你有没有JXM-3000型复印机的存货呢？

[01:56.85]F:I'm sorry,but that item is out of stock at the moment.

[01:58.67]F：对不起，该机型目前已没有存货了。

[02:00.50]Y:Are you expecting any to come in soon?

[02:01.78]Y：会马上进货吗？

[02:03.06]F:We expect our restock to come in around June 5th.

[02:04.97]F：我们预期六月五日左右会再进货。

[02:06.88]Y:Good.I'd like to order five.

[02:08.25]Y：很好。我想要订五台。

[02:09.62]F:Excellent-and the price will be $15,000 per unit.

[02:12.08]F：太棒了——价格是一台15，000元。

[02:14.53]Y:Great deal!When will you be able to deliver it?

[02:16.11]Y：太好了，你什么时候可以送过来呢？

[02:17.69]F:It'll take 40 to 50 days after you place this order.

[02:19.73]F：订货后，需要40到50天的时间。

[02:21.77]Y:So I'll expect delivery around the second week of July.

[02:24.00]那么我预期会在七月的第二个星期左右收到了。

[02:26.23]skit 3

[02:27.07]SKIT 3

[02:27.91]F:Oh,hello,Mr.Yang.

[02:28.88]F：噢，喂，杨先生。

[02:29.86]Y:Hello.I'm calling in connection with the merchandise we ordered from you.

[02:32.05]Y：喂，我打电话与你联系我们向你们订货之事。

[02:34.23]F:Everything to your satisfaction,sir?

[02:35.70]F：请问您满意吗？先生？

[02:37.18]Y:Actually,no.What we received was not what we ordered.

[02:39.95]Y：事实上，不满意，我们收到的不是我们订的货品。

[02:42.72]F:Oh,we are sorry.I understand  how you feel.It must be very annoying.

[02:45.83]F：噢，真是抱歉。我了解您的感受。一事实上是困扰您了。

[02:48.93]Y:Annoying isn't the word for it!

[02:50.02]Y：那不是困扰所能形容的。

[02:51.10]F:I'll check into it and call you back.(He does that and calls back.)

[02:53.54]F：我会查查看，马上给您回电话。（他查过后回电话）

[02:55.99]F:Mr.Yang,we're very sorry.We sent you the wrong merchanandise by mistake.

[02:58.81]F：杨先生，非常抱歉。我们搞错了，送了不同的货品。

[03:01.63]Y:I know THAT!Do something about it!

[03:03.05]Y：这我知道！那么想想办法吧！

[03:04.48]F:How can we best deal with the problem to your satisfaction?

[03:06.36]F：我们怎样做才能令您满意呢？

[03:08.24]Y:Send us the correct order NOW! And I expect a significant discount for all this trouble!

[03:11.49]Y：请马上把对的货品送给我们。同于造成这么大的因扰，我希望你给我大幅地减价。

[03:14.74]F:We'll do that right away,sir!

[03:15.81]F：我马上办，先生！

[03:16.88]Y:That's better.

[03:17.45]Y：那才像话。

[03:18.01]F:I'll arrange a special delivery so that you'll have the JXW-3000s by tomorrow.

[03:20.99]F：我会安排快递，您明天就会收到JXM-3000了。

[03:23.96]Y:Fine.

[03:24.42]Y：很好。

[03:24.88]F:We're sorry about the mistake.Thank you for your understanding.

[03:26.99]F：我们很抱歉出了这样的错误。谢谢你的谅解。

[03:29.11]Y:Goodbye.

[03:29.65]Y：再见。