商务英语考试情景口语对话:我要退货
英语课
A: Excuse me.。.
B: Yes, sir. How may I be of service?
A: I would like to return this item.。. Are refunds 2 allowed?
B: Certainly. The customer is always right, we are here to serve you. Is there a reason that you would like to return it? Did you have problems with our product or services?
A: No, no.。. It was just the wrong size.
B: Would you be interested in an exchange as opposed to a refund 1? I think I can help you to find the appropriate size.
A: No. I would rather just return it.
B: Sure, no problem. Do you happen to have the receipt 3?
A: Yeah, right here.
B: Ok, just a moment, please. Here you are, I need you to sign here, please. And here is your refund. Is there anything else I can help you with?
A: No, thank you.
B: You‘re welcome. Have a nice day!
打扰一下。..
是的,先生,需要什么服务吗?
我想把这个东西推掉。..可以退款吗?
当然可以。顾客总是对的,我们随时为您服务。为什么要退掉?您对我们的产品和服务有什么问题吗?
不,不是的。..只是大小不合适。
那你想调换一下还是要退款?我想我能帮你找到合适的尺寸。
不用了。我还是想退掉。
当然可以,没问题。你带收据了吗?
带了,在这儿。..
好的,请等一下。给您,请在这里签字。这是你的退款。还有什么需要我帮忙的?
没有了,谢谢你。
别客气。祝你一天都开心!
refund:a sum of money that is paid back to you, especially because you paid too much or because you returned goods to a shop/store 退款;返还款;偿还金额
a tax refund 税金退款
to claim/demand/receive a refund 要求/接受退款
If there is a delay of 12 hours or more, you will receive a full refund of the price of your trip. 如果耽搁达到或超过 12 小时,你会得到旅费全额退款。
as opposed to:used to make a contrast between two things (表示对比)而,相对于
200 attended, as opposed to 300 the previous year. 出席的有 200 人,而前一年是 300 人。
This exercise develops suppleness 4 as opposed to(= rather than)strength. 这项锻炼不是增强力量,而是增强韧性的。
receipt:a piece of paper that shows that goods or services have been paid for 收据;收条 countable 5 ~ (for sth)
Can I have a receipt, please? 请给我开个收据,好吗?
to make out(= write)a receipt 写收据
v.退还,偿还;n.归还,偿还额,退款
- They demand a refund on unsatisfactory goods.他们对不满意的货品要求退款。
- We'll refund your money if you aren't satisfied.你若不满意,我们愿意退款给你。
n.归还,偿还额,退款( refund的名词复数 )v.归还,退还( refund的第三人称单数 )
- Tomorrow he would return them to the store and claim refunds. 明天他要把它们退还给商店并要求退款。 来自辞典例句
- The new method means that taxpayers get refunds much faster. 这种新办法意味着纳税人可以较快地领到退还款。 来自辞典例句
n.收据,收条;收到,接到
- We are in receipt of your letter of the 10th.我们收到了您十日的来函。
- I asked for a receipt.我要一张收据。
柔软; 灵活; 易弯曲; 顺从
- The leather may need to be oiled every two to three weeks in order to retain its suppleness. 为了保持皮革的柔韧性,可能两三周就要上一次油。
- She tried to recover her lost fitness and suppleness. 她试图恢复她失去的身体的康健和轻柔。
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