时间:2019-02-25 作者:英语课 分类:实用英语


英语课

 当客人向你说明什么的时候,得体的回答也很重要。下面是一些酒店服务中常用的回答用语。


1.一般性的回答
I see, sir.我明白了,先生。
Certainly, sir.好的,先生。
2.请对方再等一会儿
Just a moment, please.请稍等。
Thank you for waiting.您久等了,先生。
I am very sorry to have kept you waiting.很抱歉让您久等了。
Could you wait a little longer, please?请您稍候好吗?
3.要麻烦客人或是拒绝客人的要求时
拒绝客人时,不要一口回绝说"No.",要委婉一些。
I am afraid I can't do that.不好意思,我恐怕没办法那样做。
Excuse me, sir. Please let me pass.不好意思,先生,麻烦让我过一下。
4.道歉
如果是自己的错就说"I am sorry."如果是公司的错,就说:"We are sorry."。
I am very sorry for the delay 1.很抱歉延误了时间。
I am very sorry for the inconvenience.很抱歉造成您的不便。
I would like to apologize for the mistake.为这个错误我深致歉意。
5.客人对自己说"Thank you."时回答
You are welcome.不客气。
Thank you, sir.谢谢您,先生。
Thank you very much.非常感谢您。
6.交给客人某些东西时,可以说
Here you are.您要的东西在这里。
Here is your room key.这是您的房间钥匙。
Here it is.这是您的东西。
7.当客人准备离开时,可以说:
Have a nice day.祝您有美好的一天。
Please enjoy your stay祝您住宿愉快。
We hope to see you again soon.希望不久能再次见到您。
Thank you for staying with us.谢谢光临。
8.当客人的英语难以理解时
面对客人的疑问,不要只是一味地傻笑,或是一直说Yes, Yes.如果听不懂事,要向客人提出疑问,或是先向对方说"Just a moment, please.",然后请求他人协助。
Pardon?对不起?
Pardon me?对不起?
I beg your pardon?对不起请再说一遍好吗?
Could you repeat that, please?请您重复一遍好吗?
若是不敢肯定对方所说的部分内容时,可以将不明白的部分重复一遍,如:
Excuse me, sir. Do you mean you lost your room key?不好意思,先生,您是说您丢了房间的钥匙?

v./ n.拖延,延误,延迟,延期;耽搁
  • The strike caused a great delay in the delivery of the mail.这次罢工严重地延误了邮件的投递。
  • I couldn't judge whether the delay was good or bad.我不能断定这样延迟是好还是坏。
标签: 基础口语
学英语单词
adaptation syndrome
advanced industrial country
aglaonemas
alipoidic
Arkhangel'skoye
arteriograrm
atomist theories
backing of rafters
black ink figure nation
bunkums
bus-rod
Carex orthostachys
cartagenas
cognovit judgment
cold-pressing
common sequence
commutation zone
cutesy-pie
Dianhydrodulcitolum
drive sb potty
eirene
equal validity
Eradex
Esk.
ex officio magistrate
externa bark
fascial sheath of prostate
fast color
front elevation drawing
furacana(e)
Garciaz
general Cayley algebra
go off the boil
hard cosmic ray
Hemandifoline
highwayman
hybrid signature
i remember
imperial preferential tariff system
in a flutter
indium oxide
initial operation
Institution of Electronics
intensifer
kapaa
Keenania tonkinensis
Lancang
lesser curvature(stomach)
light diaphoretic prescription
living environment
lysionotin
meitneriums
microinfusion
miniatus
Muhlenberg, Frederik Augustus Conrad
non-experiences
non-prosecution
nonstandard bearing
off-street parking
ognissanti
os1 carpale distale secundum
palmicolous
phoneticism
plain hook
Poa attenuata
position dialing
postmodern campaign
pre-defense
precalcination
press corrector
pseudotuberculosis aspergillaris
pulsed aerosol generator
quality of tobacco
recombiner
register wheels
reserve protein
retailed
reverse multiple
rochate
roman churches
rudiments of tank gunnery
Schesaplana
self-revealings
short-lived radioactive substance
shottage
single event effects
sintered ferrous product
sleepy sicknesses
smaller whole tone
sonar optimum frequency
specific storage
spiderwick
Spinacia oleracea L.
tenoch
the top of the market
undiversifiable risk
Unitarian Universalism
unscheduled downtime
volumetric correction factor
Vostochnaya Litsa
water locust
whitemarsh