时间:2019-02-25 作者:英语课 分类:实用英语


英语课

 当客人向你说明什么的时候,得体的回答也很重要。下面是一些酒店服务中常用的回答用语。


1.一般性的回答
I see, sir.我明白了,先生。
Certainly, sir.好的,先生。
2.请对方再等一会儿
Just a moment, please.请稍等。
Thank you for waiting.您久等了,先生。
I am very sorry to have kept you waiting.很抱歉让您久等了。
Could you wait a little longer, please?请您稍候好吗?
3.要麻烦客人或是拒绝客人的要求时
拒绝客人时,不要一口回绝说"No.",要委婉一些。
I am afraid I can't do that.不好意思,我恐怕没办法那样做。
Excuse me, sir. Please let me pass.不好意思,先生,麻烦让我过一下。
4.道歉
如果是自己的错就说"I am sorry."如果是公司的错,就说:"We are sorry."。
I am very sorry for the delay 1.很抱歉延误了时间。
I am very sorry for the inconvenience.很抱歉造成您的不便。
I would like to apologize for the mistake.为这个错误我深致歉意。
5.客人对自己说"Thank you."时回答
You are welcome.不客气。
Thank you, sir.谢谢您,先生。
Thank you very much.非常感谢您。
6.交给客人某些东西时,可以说
Here you are.您要的东西在这里。
Here is your room key.这是您的房间钥匙。
Here it is.这是您的东西。
7.当客人准备离开时,可以说:
Have a nice day.祝您有美好的一天。
Please enjoy your stay祝您住宿愉快。
We hope to see you again soon.希望不久能再次见到您。
Thank you for staying with us.谢谢光临。
8.当客人的英语难以理解时
面对客人的疑问,不要只是一味地傻笑,或是一直说Yes, Yes.如果听不懂事,要向客人提出疑问,或是先向对方说"Just a moment, please.",然后请求他人协助。
Pardon?对不起?
Pardon me?对不起?
I beg your pardon?对不起请再说一遍好吗?
Could you repeat that, please?请您重复一遍好吗?
若是不敢肯定对方所说的部分内容时,可以将不明白的部分重复一遍,如:
Excuse me, sir. Do you mean you lost your room key?不好意思,先生,您是说您丢了房间的钥匙?

v./ n.拖延,延误,延迟,延期;耽搁
  • The strike caused a great delay in the delivery of the mail.这次罢工严重地延误了邮件的投递。
  • I couldn't judge whether the delay was good or bad.我不能断定这样延迟是好还是坏。
标签: 基础口语
学英语单词
accessory fissure
Afonso I
Angelrest
Araia
archidont
atmospheric radiation budget
baby makers
barium chloride poisoning
batable property
be awake
beleaguer
blackshoe
blue-eyed African daisy
by fire
Cavalli Is.
cereal science
Cissus adnata
clostocin
coarse thread
connecticut r.
counts per turn
Cyperus involucratus
DAW (dry active waste)
deep oil
disprovide
eldrinson
errant conception
esculentas
excision-junction
fidelity card
fixed loans unsecured
flashing back to
foot pedals
fruit dove
Galata
group occulting light
HC2/bikunin
herbar
hertle
high pressure sterilization
Homer Armstrong Thompson
hydraulic selector
hydrautorque-hinge hatchcover
isocortices
karl wilhelm siemenss
khadr
Khorram Darreh
Kichai
Komshtitsa
Lactuca sibirica
leatheries
lefthanded screw
let a contract
level of access
loading of air pollutant
Lunderskov
Marasesti(Marasheshty)
micorhymenopteron
milk ability
mirror punishment
molecular sieve separation
monotriglyphs
multipath simulator
multipresent
muscular rigidity
night colour television
numerous small and low echoes
ozarkite (thomsonite)
p - type semiconductor
passata
pepine
pin electrode
piston stop
Potamogetonales
progressive amaurosis
prutzman
punky wood
radices gelsemii
radio-photo-luminescence
Rami nasales interni
rappelers
rates relief
resistive two-terminal element
resource allocation and network scheduler
run amok
running balk
scenting
Sears, Paul Bigelow
semen hyoscyami
setting - up exercises
singles bars
small gain theorem
steel slab bridge
still wave shearing force
stress relieving
Supertherm
tourbillion
Tótszerdahely
us seal
vinylic foam
wearying of
yucheng