时间:2019-02-25 作者:英语课 分类:实用英语


英语课

 当客人向你说明什么的时候,得体的回答也很重要。下面是一些酒店服务中常用的回答用语。


1.一般性的回答
I see, sir.我明白了,先生。
Certainly, sir.好的,先生。
2.请对方再等一会儿
Just a moment, please.请稍等。
Thank you for waiting.您久等了,先生。
I am very sorry to have kept you waiting.很抱歉让您久等了。
Could you wait a little longer, please?请您稍候好吗?
3.要麻烦客人或是拒绝客人的要求时
拒绝客人时,不要一口回绝说"No.",要委婉一些。
I am afraid I can't do that.不好意思,我恐怕没办法那样做。
Excuse me, sir. Please let me pass.不好意思,先生,麻烦让我过一下。
4.道歉
如果是自己的错就说"I am sorry."如果是公司的错,就说:"We are sorry."。
I am very sorry for the delay 1.很抱歉延误了时间。
I am very sorry for the inconvenience.很抱歉造成您的不便。
I would like to apologize for the mistake.为这个错误我深致歉意。
5.客人对自己说"Thank you."时回答
You are welcome.不客气。
Thank you, sir.谢谢您,先生。
Thank you very much.非常感谢您。
6.交给客人某些东西时,可以说
Here you are.您要的东西在这里。
Here is your room key.这是您的房间钥匙。
Here it is.这是您的东西。
7.当客人准备离开时,可以说:
Have a nice day.祝您有美好的一天。
Please enjoy your stay祝您住宿愉快。
We hope to see you again soon.希望不久能再次见到您。
Thank you for staying with us.谢谢光临。
8.当客人的英语难以理解时
面对客人的疑问,不要只是一味地傻笑,或是一直说Yes, Yes.如果听不懂事,要向客人提出疑问,或是先向对方说"Just a moment, please.",然后请求他人协助。
Pardon?对不起?
Pardon me?对不起?
I beg your pardon?对不起请再说一遍好吗?
Could you repeat that, please?请您重复一遍好吗?
若是不敢肯定对方所说的部分内容时,可以将不明白的部分重复一遍,如:
Excuse me, sir. Do you mean you lost your room key?不好意思,先生,您是说您丢了房间的钥匙?

v./ n.拖延,延误,延迟,延期;耽搁
  • The strike caused a great delay in the delivery of the mail.这次罢工严重地延误了邮件的投递。
  • I couldn't judge whether the delay was good or bad.我不能断定这样延迟是好还是坏。
标签: 基础口语
学英语单词
.sit
abdominovaginal hysterectomy
acarodomatia
acid-fast bacteria staining
air-setting
algorithm classification
antepost
antignostic
appropriated retained earningss
artificial beach
bolace
brivetted
Calcofluor
call-slips
cascaded windows
cerebrospinal fluid-contacting neuron
chillbillies
Chlamydozoa trachomatis
cholenes
clear launch
cochlear duct
computer-company
corpus pedunculatum
crataegus laevigatas
culture medium
Daeum Svay
decanoate
deconversion
Dichlorodiphenyl-trichlorethane
documentarist
EDISAN
elan
electric drill
electrophotographyic paper
elements of computer system
employment of fund
Everett, Edward
faulted deposited layer model
file file analysis
fire someone
floating point routine
forget to do
frayed setae
free alongside vessel
Gacko
gauged brick
general-support artillery
half-byte
hand power
hemadsorption
hisis
horizontal water-tube cooler
hydrocalcites
image parameter
in the fields
intends
jacket water pump
krymo-
Kulagino
kusnet
lattice element
leading zero's
mocktail
modular microcomputer component
money clips
mud delivery line manifold
nanograys
night landing
non stationary
o-chlorophenyldiazothiourea
oletimol
opisthotonos
palaeosedimentology
permanent link
polystachya
postgrad
predeposited
press fabrics
Puccinia dioscoreae
re-rejoinder
reabsorptive
record of investigation
regular marriage
relief effort
retainer neutral polarized relay
risoerite
sarkinite
sarracenorum
sca fell
sexual abstentions
shake somebody up
sierra leone (w. africa)
spiral milling
stuck farm
systema vasorum
the form of the foetus
toothed scraper
toroidal pinch device
valley bottom circulation zone
Veitch chart
volage
waste-filled valley