时间:2019-02-12 作者:英语课 分类:实用英语


英语课

  接听老外电话的技巧


1.在看到有+19...电话时,第一时间准备好纸笔,方便记录.(这个是避免手忙脚乱)


2.接听后,礼貌的问候"HELLO",然后通常他会首先说他要找谁,你听到你的名字就说"THIS IS xxx SPEAKING"(礼节性问候,表示出亲切友好,并确认他没找错人)
3.接下来他会连续性的讲他要讲的话,这个时候很可能你没有思想准备或者尚未进入状态.那么你最好将他引导按照你的提问方式来回答,而不是叙述.你可以等他讲完一句时马上插进去说:"Excuse me,who is that speaking?"他会回答你名字,你记下来,然后问他"Where are you from,please?"知道他是哪国人.然后问他"What is the matter with you?"然后他会说关于哪方面的,通常打电话过来的都是最近和你电邮联系过的,极少是新客人.如果名字和国家你能想起或者马上在邮箱查找出是和你联系过的,你就能马上知道他会讲哪方面问题啦,如果想不起来,那就听他讲一下是关于哪个问题的,如果你听到了,但是不太明白讲的什么,你重复他的话给他听,那他会对你说的表示出"YES"或"NO"然后你再继续提问.(为找到这个人联系的相关邮件来了解他可能要讲的内容,以及引导他按照你的思路谈下去)
4.在你判断出你是否能够了解他说的,如果可以继续,如果不可以你就说"我了解您讲的,但是请你再发一封邮件确认一下"I understand what you said,but could you send an email to me to confirm,please?"然后问他是否知道邮箱地址,不知道你就告诉他,请他发过来.(这个其实也是不懂装一下懂,如果你听不懂不要不停的说NO,I DON\'T KNOW或否定的词,你就听,然后要求他发邮件.目的当然是邮件能够看得更清楚他要表达的,也是避免客人流失)
5.如果通过国名人名没找到相关邮件,问一句他是否先前有发过邮件给你"Have you sent the email to me before?"然后注意听"YES"还是"NO"(这个是方便查找,即使当时没找到,现在找到他的邮件也不迟,回复时不要忘记加上一句"THANKS FOR YOUR CALLING")
6.最后要说上一句GLAD TO SPEAK WITH YOU,GOOD BYE.(最后是礼节性的了)

标签: 电话英语
学英语单词
a drone
ACL-60
Alexandrian Wiccan
alizarin blue-black nb
alpha paper
antilock
bandel
be in the front line
be incident upon
bilderback
blending bunker
bln
bringing you down
calcaneocavus
cam action reel
camouflage building
cAMP receptor protein
caribbean blue
cathe
chemers
chopsteak
CM copper
coleroa chaetomium
cppd
decision network
diergism
dignifying
dipped
electrode earth
error comparator
few-group model
filiality
foreign exchange turnover
forthwax
fractal dimension
frozen-heave force
fuel breather
gangway width
gas emanation
Gauss-Jordan elimination method
general pressure drop
generator cut out
ground return circuit
haugh unit
have the face to do something
incendiary fire
individual life policy
inspectingly
interstade
intransitivize
jakowski
jostled
Kaitumälven
knife cheek
late-onset desister trajectory
linguocentric
Lutembacher syndrome
madia-oil
manpowers
melanoderma cachecticorum
mourner
multi-way connector
mystic meg
non-rationality
non-trivial
nonterminal position
not care a chip
Nothofagidites
oil absorption of talc
oundy moulding
photopheresis
prayer stick
prepurchase customer service
real-time multicomputing
Recombinate
resting metabolism
robo-
rudimentum processus vaginalis
ruhh
safety drilling method
salganea taiwanensis
scalar impedence
separate bill of lading
service revenue
shaft-basis system
sodium expulsion
Soleymān Kalay
stentor steel
survival instinct
take a noble part
tank pressure gauge
telepathist
terra japonica
they-all
tunkus
under-glaze
underwater concreting
user effort
uterine cotyledons
utilization coefficient of strokes
webcasters
wine set