通用商务：用简单英语谈生意－售后服务篇(1)
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A: Yes, may I help you?
B: We had a damaged shipment from you.
A: We'll look into it right away for you.
A：有什么事吗？
B：你们送来的货有损坏。
A：我们会立刻调查清楚。
A: Was the damage extensive?
B: I'd say about half of the shipment is unusable.
A: We'll send a man right out to look at it.
B: Good, we'll be expecting him.
A：坏得很多、的很严重吗？
B：我看大概有一半的货不能用了。
A：我们马上会派个人去查看。
B：好，我们等着他。
A: How bad was the damage.
B: One packing case was crushed.
A: Was all the material in that case destroyed?
B: We don't think we can use any of it at all.
A：损坏情况如何？
B：有一个箱子全压坏了。
A：箱里的东西都毁了吗？
B：我看都不能用了。
A: Did you note the damage on the bill of lading?
B: Yes, of course.
A: We'll start a claim with the shipping 1 company.
B: We'll wait and see what they say.
A：你把损坏情形注明在提货凭单上了没？
B：当然。
A：我们会向货运公司着手申请赔偿的。
B：看看他们怎么说吧。
A: Just whose fault is this damage?
B: The order was in good shape when it left out factory.
A: It certainly didn't arrive here that way.
B: We'll make it right with you, of course.
A：这次的损坏究竟是谁的责任呢？
B：货离开工厂时都是完好无缺的啊。
A：送到这儿时可不是那样！
B：真相如何，我们一定会让你知道。
A: How about taking the damaged portion at a lower price?
B: What kind of price did you have in mind?
A: I was thinking of 40% off.
B: That will probably be ok.
A：损坏的那一部分就算便宜一点，如何？
B：你说多少呢？
A：打个6折吧。
B：应该可以吧。