时间:2019-01-14 作者:英语课 分类:实用英语


英语课

 打电话必备英语 电话英语学习 1.接电话必备第一句:自报家门


  经典表达:
  Hello, ABC Company. This is XXX. How may I help you?
  您好,ABC公司,我是XXX。有什么可以帮您吗?
  举一反三:
  Good morning. ABC Company. This is XXX speaking. May I help you?
  Thank you for calling. You’ve reached ABC Company. This is XXX。
  2.接电话必备第二句:Ta不在,请稍等片刻。
  经典表达:
  XXX is not available at the moment. Could you hold for a few minutes please?
  XXX现在无法接听您的电话,您能稍等片刻吗?
  举一反三:
  XXX is with a client 1 now. Would you mind holding for a moment?
  XXX is currently 2 unavailable. Can you please hold for a moment?
  We’re experiencing a high volume of calls. Would you please hold?
  3.接电话必备第三句:我为您转接。
  经典表达:
  I’ll transfer 3 your call to XXX。
  我将为您转接到XXX。
  举一反三:
  I’ll transfer you over to XXX’s line。
  I’ll put you through。
  I’ll put XXX on the phone。
  I’ll get XXX for you。
  I’ll connet you。
  4.接电话必备第四句:稍后再打给您。
  经典表达:
  Would you leave your name and number and I can call you back?
  您能留下您的姓名和电话吗?我稍后再打给您?
  举一反三:
  Do you have a number I can reach you back at?
  I’ll be glad to return your call if you will leave your name and number。
  5.接电话必备第五句:您需要留个口信吗?
  经典表达:
  May I take a message for you?
  我能为您留个口信吗?
  举一反三:
  Can you leave a message?
  Would you like to leave a message?
  Can I transfer you to XXX’s voice mail?
   留言内容一般要包括以下几个方面。(1)致电人姓名,(2)致电人公司名称,(3)致电人电话号码/分机号,(4)留言的日期和时间,(5)收到留言后需要做出的回应(回拨电话还是等候致电人第二次打入),(6)留言记录者签名(以防收到留言的人有任何不明白的地方可以再沟通确认)。
  6.接电话必备第六句:您能再重复一遍吗?
  经典表达:
  Would you repeat that please?
  请您再重复一次好吗?
  举一反三:
  I beg your pardon?
  Would you say it once more please?
  Could you repeat what you just said?
  7.接电话必备第七句:感谢致电,结束通话
  经典表达:
  Thank you for your calling, have a nice day。
  感谢致电,祝您度过愉快的一天。
  举一反三:
  Thank you for calling, goodbye。
  Thank you very much, goodbye。

n.委托人,当事人,顾客
  • She can't come to the telephone;she's serving a client.她不能来接电话,她正在接待一位顾客。
  • The lawyer produced a clever defence of his client.律师机智地为委托人辩护。
adv.通常地,普遍地,当前
  • Currently it is not possible to reconcile this conflicting evidence.当前还未有可能去解释这一矛盾的例证。
  • Our contracts are currently under review.我们的合同正在复查。
n. 迁移, 移动, 换车; v. 转移, 调转, 调任
  • He has been kicking against this transfer for weeks. 几周以来他一直反对这次调动。
  • I intend to transfer the property to my son. 我想把这笔财产转给我儿子。
标签: 电话英语
学英语单词
all-out effort
ammonia cooler
ampa
appointed member
Arouet
aseptic myocarditis of newborn
assquake
atomweight
bacchanalias
Ban Hai
be roses all the way
Beaujeu
blessed with
Buronzo
canalis carpalis
capsule assembly
Carex wawuensis
cigar-shaped
ciliopagurus strigatus
classification of waste
closing to meeting maneuver
court of common pleas
crossey
crowd-control
cuttlebones
cystosarcoma
degenerative myopia
diatectite
Diebougou
drum magnetic separator
duplex output
eliminate unemployment
empiric(al)
epilating forceps
fermiophobic
fine struction
flash one's eyes at
formate butyl
French Standard
game fishes
genus cairinas
geological structure
HDMI CEC
hearth plate
honours degree
idiolysin
idiopathic detrusor dyssynergia
imperia
inkfish
insatisfactorily
jus pascendi
keyword item
laser printers
man-machine interaction equipment
maximum bit rate
mistion
more replenishing soil moisture reserve
motion planning
motion-pictures
Nal detector
Nervus medianus
non-exclusion
non-linear molecule
nonulcerated
nyy
okwui
open end V-belt
passets
Phichit, Changwat
pick up and delivery service
pinch-faced
polygonometric network
prima donnas
quality bonus
radiation gasdynamics
reexhumation
replacement length
rubber paint
sadhanas
scissor-tailed
seen eye to eye
signal bridge
single-state recycle
slotted screen
snowmobiles
spam act
Spittal of Glenshee
spring of cylinder lubricator plunger
strip-searches
sudden cough
sufflations
supersonic particle sizer
surface of constant pressure
talipes calcaneus
termination and suspersion of contract
theory mapping
unsanctimonious
urnsful
user program status display
webtalk
wtb
xenotime