中国消协要求苹果向消费者道歉-英语课

时间：2019-01-07 作者：英语课 分类：英语新闻

英语课

　　BEIJING, March 30 (Xinhua) -- The China Consumer's Association (CCA) has asked Apple Inc. to "sincerely apologize to Chinese consumers" and "thoroughly 1 correct its problems," after the U.S. firm took little action to address waves of criticism.

　　In a statement posted on the CCA's website, Apple Inc. was told to equalize the warranty 2 periods in China compared with other countries. Buyers of iPads, after the company admitted the device is classifiable as a portable computer, are entitled to two-year after-sale service packages for its key components 3, said the statement.
　　Apple should inform consumers if refurbished parts are used when repairing broken devices, and repair costs should be counted accordingly, the statement said.
　　The CCA made clear its specific demands after Apple Inc. responded indifferently to consumers' repeated complaints despite intensive exposure in the Chinese media.
　　In a special program to mark the International Day for Protecting Consumers' Rights on March 15, national broadcaster China Central Television (CCTV) accused Apple of offering discriminatory after-sales services in China.
　　On the same day, the CCA unveiled a report detailing that complaints about after-sale service account for 25.6 percent of the total 2,170 complaints it has received about Apple products, seven percentage points higher than the averaged data for the home appliance sector 4.
　　The CCA said that, in 2012, it twice urged Apple to properly handle the complaints but only received half-hearted replies, with the real problems unsolved.
　　Even after the March 15 CCTV show, Apple released only a 200-character statement saying it is dedicated 5 to making first-class products and attaches high importance to every consumer's ideas.
　　Netizens labeled it a "typical official reply full of empty talk."
　　Analysts 6 said Apple arrogance 7 is sustained by its strong market presence in China. Its innovative 8 products and aggressive marketing 9 strategy have made it fearless of consumers' frowns.
　　Su Haopeng, a law professor with the University of International Business and Economics, said it is the company's social responsibility to respect consumer rights, while it should not abuse its market predominance to hurt their interests.
　　"Apple Inc.'s unfair and unreasonable 10 rules have infringed 11 consumer's legitimate 12 rights," he said.
　　Wang Huijuan, a lawyer with the Beijing Hualian Law Firm, said the government should raise the penalties for home appliance repair disputes, as the current fine of 30,000 yuan (4,830 U.S. dollars) is too light to deter 13 lawbreakers.

1 thoroughly

adv.完全地，彻底地，十足地

The soil must be thoroughly turned over before planting.一定要先把土地深翻一遍再下种。
The soldiers have been thoroughly instructed in the care of their weapons.士兵们都系统地接受过保护武器的训练。

2 warranty

n.担保书，证书，保单

This warranty is good for one year after the date of the purchase of the product.本保证书自购置此产品之日起有效期为一年。
As your guarantor,we have signed a warranty to the bank.作为你们的担保人，我们已经向银行开出了担保书。

3 components

（机器、设备等的）构成要素，零件，成分；成分( component的名词复数 )； [物理化学]组分； [数学]分量；（混合物的）组成部分