ESL Podcast 932 – Rebuilding Consumer Trust
时间：2018-12-06 作者：英语课 分类：地道美语播客
英语课
Karen: The scandal over our new product line really damaged our image, and we need to rebuild consumer trust.
Brandon: This is going to be an uphill battle. Losing customers is easy. Winning them back will be really hard.
Karen: I agree, but our stock is taking a beating and we need to do something now.
Brandon: Part of the problem was that the rumors 1 about the new product heightened expectations and we just fell short of the mark. We need to always remember to under promise and over deliver.
Karen: Yes, that was a big part of the problem, but we also need to have more transparency. We can’t make major changes without first getting customer input 2 and without notifying them well in advance. Otherwise, our customers feel betrayed.
Brandon: All right, I think we have a place to begin. Should I call a general meeting to talk specifics?
Karen: Sure, and while we’re at it, we can work on employee morale 3, too!
Script by Dr. Lucy Tse
1 rumors
n.传闻( rumor的名词复数 )；[古]名誉；咕哝；[古]喧嚷v.传闻( rumor的第三人称单数 )；[古]名誉；咕哝；[古]喧嚷
- Rumors have it that the school was burned down. 有谣言说学校给烧掉了。 来自《简明英汉词典》
- Rumors of a revolt were afloat. 叛变的谣言四起。 来自《简明英汉词典》
标签：
英语博客