商务英语礼仪：道歉
英语课
Ann. 陈豪去年大学毕业以后，就到北京的美国ABC公司工作。今天他去出席了一个午餐会以后回到公司，还没有走进自己的办公室，就被同事Mary叫住了。
(Office ambience)
M：Hey, Chao Hao, I need to talk to you。
C：What's wrong?
M：Did you offer John in the Technology Department a ride to the lunch today?
C：(恍然大悟) 哎哟，我忘得一干二净了。
M：He waited a long time for you today!
C：啊呀，害他等我半天。Oh dear, what should I do?
M：Find him immediately and apologize!
C：你说什么？Apologize?
M：Apologize, A-P-O-L-O-G-I-Z-E， 就是道歉！
C：我可不能对他说我忘了，总得找个理由吧！
M：不要找出种种理由来解释。 It's always best to be truthful 1 and sincere when you apologize。
C：也是。要道歉嘛还是老老实实，找借口让人听起来不诚恳。好，我这就去找John。
******
C：行了，没事了。
M：你跟他道歉了？
C：不，John已经走了，我给他写个email就行了。
M：写email 不太好。Email is too impersonal 2 when you need to ask forgiveness。你要道歉最好还是当面说好，更正式一些。
C：那，我给John的手机打个电话，好吗？这样不是又快，又能直接讲话嘛！
M：That's a good idea。
(Making cell phone call)
C：Mary, John没接电话，所以我给他留了言，说今天忘了带他去午餐会，我感到很抱歉。这下总算结束了这件事。I'm glad that's over。
M： Over? No way! 留个言就算完啦？不行， 你得做得更慎重一些。
C：哎，我去找他，他不在。我打手机，他不接。我留了言，道了歉。这还不行呀？
M：你最好今天在他桌上留个条。亲自写个条表示道歉会让他感到你很有诚意。要更地道的话，你还可以给他留个小礼物。A small gift as a sign of your sincerity 3。
C：我哪知道他喜欢什么呀？
M：他喜欢看篮球。
C：OK, I have an idea! 我去买两张篮球比赛的票。我跟他一起去.....当然，要是他不再生我气的话。
M：Great! So remember: when you make mistakes, the best thing is to apologize immediately. When a verbal apology is not enough, write a note and give a small gift.
C: 知道了，知道了。我这就去买票。谢谢Mary.
M：You're welcome!
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收听单词发音 1
truthful
adj.真实的，说实话的，诚实的
参考例句：
You can count on him for a truthful report of the accident.你放心，他会对事故作出如实的报告的。
I don't think you are being entirely truthful.我认为你并没全讲真话。
2
impersonal
adj.无个人感情的，与个人无关的，非人称的
参考例句：
Even his children found him strangely distant and impersonal.他的孩子们也认为他跟其他人很疏远，没有人情味。
His manner seemed rather stiff and impersonal.他的态度似乎很生硬冷淡。
3
sincerity
n.真诚，诚意；真实
参考例句：
His sincerity added much more authority to the story.他的真诚更增加了故事的说服力。
He tried hard to satisfy me of his sincerity.他竭力让我了解他的诚意。
adj.真实的，说实话的，诚实的
- You can count on him for a truthful report of the accident.你放心，他会对事故作出如实的报告的。
- I don't think you are being entirely truthful.我认为你并没全讲真话。
adj.无个人感情的，与个人无关的，非人称的
- Even his children found him strangely distant and impersonal.他的孩子们也认为他跟其他人很疏远，没有人情味。
- His manner seemed rather stiff and impersonal.他的态度似乎很生硬冷淡。