时间:2018-12-27 作者:英语课 分类:一起听英语


英语课

抱怨是种坏情绪。解决不了问题,还会影响别人的情绪,我们应该如何应对抱怨呢?


Dan: Hello, I'm Dan.


Alice: And I'm Alice.


Dan: And this is 6 Minute English! Hmm, I'll just have some coffee. Ugh, this


coffee is disgusting! That cafe over the road serves the worst coffee!


Alice: Oh, you should complain! Tell them you're not satisfied.


Dan: Hmm, you're right; I should complain. But I don't want to make a fuss 1.


Alice: Ah, you don't want to make a fuss – very British!


Dan: Maybe I should though! Traditionally, British people have been very bad at


complaining. We don't want to cause unnecessary problems for anyone; we


don't want to make a fuss or make a scene. But apparently 2 we're getting better


at complaining about problems. And that's the topic of this week's 6 Minute


English – complaining. Are you a good complainer Alice?


Alice: Oh I'm a very good complainer – I'll let you know when I don't like something.


Dan: Right, I'll watch out for that. But first, this week's question for you Alice, is:


According to the Wall Street Journal 3, what was the cause of most airline


complaints in the US in 2010? Was it: 


6 Minute English © bbclearningenglish.com 2011


Page 2 of 6


a) Delayed or cancelled flights


b) Rude staff


c) Lost luggage


Alice: Mmm, I'm not sure: I'll go for c) lost luggage.


Dan: OK, well, we’ll see if you're right at the end of the programme. Now let's hear


now from Ben Page, from the surveying company Ipsos MORI. Here he is


talking about some of the reasons British people don't complain and why it


might be changing. He uses the phrases 'formal complaint' and 'annoy' here


Alice, so I wondered if you could explain those?


Alice: Sure. A formal complaint is a written document of your complaint. It's usually


a letter or email, and can sometimes be used as a legal document. And to


annoy is another term for 'to irritate 4'. Both mean 'to make you a bit angry'.


Dan: Also listen out for the phrase 'riled up'; what do you think it means here?


Ben Page, Ipsos MORI


Most Brits still won't complain unless it's something that's really important,


and that's because they just don't think it would make any difference. I think it


is changing, slowly; there are more channels; it's easier to whack 5 off an email


or a tweet to an organisation 6 that's annoyed you. But overall 7 it's still… a formal


complaint still takes somebody to feel pretty riled up. 


6 Minute English © bbclearningenglish.com 2011


Page 3 of 6


Dan: So British people need to feel pretty riled up if they're going to make a formal


complaint.


Alice: To get riled up means to become angry or annoyed. So if an organisation has


annoyed you and you're riled up, you can now complain using new technology,


such as email or Twitter, so it's much easier to complain now than it used to be.


Why else are British people complaining more now, Dan?


Dan: Ah, well some people say we've developed more a culture of complaining, and


that's in part because of television programmes that encourage people to take


action when things aren't right. A television programme called 'That's Life!'


was regularly broadcast in the UK from the early 1970s right up to the 1990s.


It made sure that people weren't ripped 8 off, and encouraged people to complain


if they were.


Alice: To be ripped off means to pay too much for something.


Dan: So here's the programme's host, Esther Rantzen, who says that being able to


complain is a fundamental 9 democratic 10 right. What phrase does she use to


encourage people to complain?


 


Esther Rantzen


I think being able to complain is a fundamental democratic right. There are


people around who will be on your side, but it's really up to you to grasp the


nettle 11 and complain. Keep going!


6 Minute English © bbclearningenglish.com 2011


Page 4 of 6


Alice: She said we should 'grasp the nettle and complain'. A nettle is a plant that


stings 12 you when you touch it. But if you grab 13 it quickly it doesn't hurt so much.


So as a phrase, if you grasp the nettle, it means you do an unpleasant task


quickly, and then it won't hurt as much.


Dan: So British people should grasp the nettle and complain when something's not


right.


Alice: As long as they're polite about it!


Dan: Quite right! OK Alice, back to today's question: According to the Wall Street


Journal, what was the cause of most airline complaints in 2010? Was it:


a) Delayed or cancelled flights


b) Rude staff


c) Lost luggage


Alice: And I guessed c) lost luggage?


Dan: Well actually, the answer was delayed or cancelled flights. Often, lost luggage


is the main cause of complaints throughout the year, but you'll remember that


in 2010, with the ash cloud and some very extreme weather, there were lots


and lots of cancelled flights, so it's not very surprising that was the major cause


for complaint. So before we go, let's hear some of the words and phrases we've


used in today's programme:


Alice: OK, we had: 


6 Minute English © bbclearningenglish.com 2011


Page 5 of 6


To make a fuss


To make a scene


To annoy


To irritate


Formal complaint


Riled up


Nettle


To grasp the nettle


Dan: Thanks, Alice. I hope you've enjoyed today's programme and you'll join us


again for more 6 Minute English next time. I'm off to complain about this


coffee!


Alice: Oh, I hope you get a good result!


Both: Bye! 



1 fuss
n.过分关心,过分体贴,大惊小怪,小题大作
  • My mother makes a fuss of me every time I come home.我每次回家,母亲总对我体贴备至。
  • Stop all this fuss and do your homework.别大惊小怪了,去做你的家庭作业吧。
2 apparently
adv.显然地;表面上,似乎
  • An apparently blind alley leads suddenly into an open space.山穷水尽,豁然开朗。
  • He was apparently much surprised at the news.他对那个消息显然感到十分惊异。
3 journal
n.日志,日记;议事录;日记帐;杂志,定期刊物
  • He kept a journal during his visit to Japan.他在访问日本期间坚持记日记。
  • He got a job as editor of a trade journal.他找到了一份当商业杂志编辑的工作。
4 irritate
vt.使恼怒,使烦燥,使不适,使疼痛
  • Don't irritate her,she's on a short fuse today.别惹她,她今天动不动就发火。
  • These tight shoes irritate my toes.我的鞋太紧,夹痛我的脚趾。
5 whack
v.敲击,重打,瓜分;n.重击,重打,尝试,一份
  • After years of dieting,Carol's metabolism was completely out of whack.经过数年的节食,卡罗尔的新陈代谢完全紊乱了。
  • He gave me a whack on the back to wake me up.他为把我弄醒,在我背上猛拍一下。
6 organisation
n.组织,安排,团体,有机休
  • The method of his organisation work is worth commending.他的组织工作的方法值得称道。
  • His application for membership of the organisation was rejected.他想要加入该组织的申请遭到了拒绝。
7 overall
n.工作服,工装裤;全面的,全体的
  • The shop assistant was wearing a white overall.那店员穿着白色的工作服。
  • How much will it cost overall?一共多少钱?
8 ripped
adj.基本的,主要的;基本原则,基本法则
  • The fundamental way out for agriculture lies in mechanization.农业的根本出路在于机械化。
  • Fresh air is fundamental to good health.新鲜空气对健康是不可缺少的。
9 democratic
adj.民主的;民主主义的,有民主精神的
  • Their country has democratic government.他们国家实行民主政体。
  • He has a democratic work-style.他作风民主。
10 nettle
n.荨麻;v.烦忧,激恼
  • We need a government that will grasp the nettle.我们需要一个敢于大刀阔斧地处理问题的政府。
  • She mightn't be inhaled as a rose,but she might be grasped as a nettle.她不是一朵香气扑鼻的玫瑰花,但至少是可以握在手里的荨麻。
11 stings
螫伤处( sting的名词复数 ); (某些昆虫的)毒刺; (身体或心灵的)剧痛; (警察为抓捕罪犯而设的)圈套
  • Falsehood like a nettle stings those who meddle with it. 谎言似荨麻,玩弄会刺手。
  • This cream contains a mild analgesic to soothe stings and bites. 这种乳膏含有一种性能平和的止痛剂,能缓解被螫咬后的疼痛。
12 grab
vt./n.攫取,抓取;vi.攫取,抓住(at)
  • It is rude to grab a seat.抢占座位是不礼貌的。
  • The thief made a grab at my bag but I pushed him away.贼想抢我的手提包,但被我推开了。
学英语单词
acnodal cubic
acoustic instrument
Albert's staining
atomizing apparatus
automatic information retrieval system (airs)
back-bench
bar hopped
Billroth's suture
Bouclans
Bowman's membranes
braunsapis mixta
bridge arch
burst correction
chromatic transference scale
coinstituted
Corallinaceae
corance
core-halo galaxy
crural fossae
cutaneous amebiasis
cyanogenetic glycoside
cylinder plug gauge
default button
disc handwheel
dogfoods
ear hustlin'
Eppenrod
experimental diabetes
extentions
faced time
file reconstitution
finite life design
Flavoteben
for months
Fundamental forecasting
gear type locating ring
geast
glucosides
gross sum
harvest-times
heat service conveyor belt
heavy cargo ship
home-lovings
hygrometer calibration chamber
Hyoid-cartilage
hypercorticism
inaudibility
incretory glands
independent linking up gear
information and communications technology
infrared measurement
inter-utereral
investment in affiliates
journey at reduced fare
Kivertsi
kosraeans
lasianthus obliquinervis simizui
lateral lymph nodes
Lima Duarte
lintel(l)ed
m'raq
made the rounds
Medroeort
methanolates
monomachia
Morris County
myoplasty
navving
Niono
non-dispersive infrared
off air call setup
orizio
out-out business
outfittings
parafollicular cells
parameter group identifier
patient-monitoring
Paton.
phalacrotophora (plalacrotophora) flaviclava
Pindarist
podolampas palmipes
portal frame type platform
post-replication repair
potting machine
poured joint filler
pterospermum acerifoliums
pulse mode multiplex
re-lease
rushliker
Salenijdae
salutatory address
sampling system of reactor
social distance scale
subcontrols
sylvians
tercentenary
typing by looking
unhabituated
unstaled
up-todate
Zebulon