时间:2018-12-03 作者:英语课 分类:2014年ESL之商务英语


英语课

 


Issuing a Public Apology 


Working in public relations, I often have to deal with my clients’ gaffes 1 and blunders. My job is to calm any firestorm before it gets out of hand. 


One of the most important things to do whenever there’s been a misstep is to issue a public apology. An apology should say plainly and clearly that the individual or company is sorry and that it takes responsibility for its actions. If possible, the apology should outline corrective actions that will be taken. The key is to come clean, apologize, and take the blame, and to do so quickly and without hesitation 2


I give my clients this advice every time they land themselves in a mess, but do they listen to me? The smarts ones do. 


And the others? Many of them are still trying to salvage 3 their reputations and to bounce back. And me? I try very hard not to say, “I told you so.” 


 


Script by Dr. Lucy Tse 



1 gaffes
n.失礼,出丑( gaffe的名词复数 )
  • The presidential candidate made three mistakes, or gaffes, during his speech. 校长候选人在演讲中出了三次错,或失态。 来自超越目标英语 第4册
  • When the microphones were on, gaffes gushed from his lips. 而当电话响起,他却口无遮拦,屡屡失言。 来自互联网
2 hesitation
n.犹豫,踌躇
  • After a long hesitation, he told the truth at last.踌躇了半天,他终于直说了。
  • There was a certain hesitation in her manner.她的态度有些犹豫不决。
3 salvage
v.救助,营救,援救;n.救助,营救
  • All attempts to salvage the wrecked ship failed.抢救失事船只的一切努力都失败了。
  • The salvage was piled upon the pier.抢救出的财产被堆放在码头上。
学英语单词
aggernasi
Alcublas
anosigmoidoscopic
barbaryn
base construction line
belt duck
bright-orange
buckras
choroidocapillary layer
ciclatons
concerner
control mechanism
control ring
converter nose
could have died
debus
demonstration unit
devouement
dieotyledonous wood
dopamine(DA)
electron paramagnetic resonance
electropherograms
equal employment opportunity act
execution report
fallston
for the rest
forensic-science
four-pockets
freezing pront depression
Games Explorer
general revenue sharing
geojin (kojin)
global temperature
good-practice
Grelling-Nelson paradox
gross domestic product deflator
grounded-grid triode mixer
gutturotetania
hamana-hamana-hamana
her-ward
heyday
high tin bronze
hopital
impact of information flow
in flue
inauguration
indoubted
industry cloud
indution
invert center
kayakings
leaf muld of tomato
liquid radwaste system
Lobus parietalis
luif
manual steel bar bender
Marrakech, Prov.de
material type
mean basin area
Mott-Hubbard phase transition
musculo-spiral nerve(or radial nerve)
negative mass effect
Norman Rockwellesque
pan-Anglo-Saxon
partial layngec tomy
peep show audiometer
pidonia angustata
place of shipping
pluteus
Pockels materials
polyhierarchy
poten-
process scheduling policy
Quebrada Honda, Cerro
restringents
rhodewalt
right lay rope
rotary tillage
samsuns
scleron
score keeper, scorekeeper
Shug Monkey
soap copper
soapsuds test
sonic ray
sumidero
supervening fraud
tailcup
tamino
telegraph-grade channel
the bang out of one's buck
Thiaridae
Tohyǒn-ri
totalizing meter
touchet
tuberosity of fifth metatarsal bone
unmorphed
vukovar
warm plasma
waste containment
wire hemming
zwerg