时间:2019-01-18 作者:英语课 分类:原汁原味商务英语播客


英语课

   This Business English Pod lesson is the second of a two-part series on telephone skills and dealing 1 with customers on the phone.


  这是2节商务播客中的第2节,将涉及一些打电话时的技巧和电话上处理客户的问题。
  When you’re helping 2 a caller on the phone, unexpected things can happen. You might need to get some additional information from another source or have the caller to speak to someone else. Or, there may be some interference with the telephone connection that makes it hard to hear someone. It’s good to be prepared so that you can handle the call efficiently 3, without irritating the customer.
  当你帮助打电话的人时,常会有无法预料到的事发生。你需要需要从别出活让对方询问其他的人来获得更多信息。或者电话断线使你很难听清对方所说的话。事先要有准备以便你可以有效地处理问题,而不会让客户恼怒。
  In this lesson, we’ll look at some of these unexpected situations. We’ll discuss ways to tell a caller what’s happening during the call and how to politely question and clarify if you don’t hear or understand something. We’ll cover language for signaling that a call is about to end, and how to politely finish the call.
  这节课中,我们会看一些无法预料到的情况,我们会讨论告诉客户电话中正发生的事,如果你听不见或无法理解某事时,要礼貌地询问并阐明问题。我们也会学到用来表明通话即将结束的言语,并礼貌地结束通话。
  In the last episode, we met Leroy and Paul. Leroy is a customer care agent for a credit card company. Paul is a customer whose card is about to expire. He hasn’t received a replacement 4 card yet and Leroy is helping him.
  上节课我们听了Leroy 和 Paul之间的通话,Leroy在信用卡公司客户服务中心工作。Paul的信用卡不能用了,但是他没有收到替换的卡, Leroy正在帮助他。
  Listening Questions:
  1. Why does Leroy need a minute to pull up Paul’s records?
  2. What is Paul’s correct street address?
  3. Why didn’t Paul receive his replacement card?

n.经商方法,待人态度
  • This store has an excellent reputation for fair dealing.该商店因买卖公道而享有极高的声誉。
  • His fair dealing earned our confidence.他的诚实的行为获得我们的信任。
n.食物的一份&adj.帮助人的,辅助的
  • The poor children regularly pony up for a second helping of my hamburger. 那些可怜的孩子们总是要求我把我的汉堡包再给他们一份。
  • By doing this, they may at times be helping to restore competition. 这样一来, 他在某些时候,有助于竞争的加强。
adv.高效率地,有能力地
  • The worker oils the machine to operate it more efficiently.工人给机器上油以使机器运转更有效。
  • Local authorities have to learn to allocate resources efficiently.地方政府必须学会有效地分配资源。
n.取代,替换,交换;替代品,代用品
  • We are hard put to find a replacement for our assistant.我们很难找到一个人来代替我们的助手。
  • They put all the students through the replacement examination.他们让所有的学生参加分班考试。
标签: 商务英语 播客
学英语单词
acid-test ratio
ahigh
arc suppressing coil
as crooked as a dog's hind leg
asswhore
automatic stabilizer
avoiding chord
azzones
ballsbridge
Bergatreute
biocapacity
bleached paddy soil
buckling criteria
Cimanuk, Sungai
closed grating
coefficient of utilization of useful capacity
colloidal fuel
colpeurynter introducing forceps
commodity producer
conductive band
convolation
cordons sanitaires
cross sell
dessicator
dicky-seat
Dmitrovsk-Orlovskiy
dominant laterality
double squirrelcage motor
ecological system
elevator apron
epimera
erysipelas gangraenosum
eschewal
Football's a game of two halves
forfending
formula plan
froben
genus limnobiums
glucoscilliphaeoside
Hall's anchor
hip line
homer a. thompsons
hydraulic-machinery
ignition-switch
input-output interface system
instantaneous center/centre of rotation
intrumental
isothymol
keyboard input
klepto
liver coccidiosis
log well
maritime law institute
mass-energy
mincer and bowl cutter
mode of transducer
Montils
multiethnic education
no-claim
nonresponses
one-hundred-dollar
passive infrared rangefinder
pedaling
permissible limit of vibration
personal contact
phospholipidomics
Photinia chingiana
phylum chaetognathas
Piggott
pinnatifid
posumbu
prosperoes
pseudotriton ruber
pyramid method of hull construction
pyrenophora japonica ito et kuribayashi
Ranella
reaming bit
rhyacophila formosana
ringal
screen house
searls
Semple treatment
sexidentate ligand
Sheykino
silicon impregnation
Soltvadkert
spermatorrheas
subspectra
syndesm-
Thal Des.
thixotropic hardening
thorup
three-membered
twin tail
two-track recorder
vacuum-gauge
Vallen
very low frequency band radiated field system
Vila da Maganja
vision signal
Wairio
wind measuring device