Business Channel 2007-08-16&08-17, 中国玩具在美被回收

Scripts:

I just wanna begin directly with how you feel about the safety of your products?

Thank you ,Heidi. we continue to have the most rigorous standards in the industry and in fact every toy being made right now as it relates to paint as an example.The paint is being tested ,when it's made,each manufacturing plant that uses that paint is retesting it again. And then every batch 1 of toys that's made is being tested before it is released. So we have rigorous testing...

How could this happen then, forgive me, but if you have some of the most rigorous testing in the business. How could there being millions and millions of toys recalled?

we've changed our procedures because it appears that there is a quantity of lead paint that has been used in toy making.So instead of releasing products and doing regual testing.We are now testing every batch of toys that's made.And we are gonna continue looking for this.Nobody likes to have recalls.But we will continue working very hard on the standards and if we see more issues, we will promptly 2 notify people.

You'll probably notify people?

No,we will promptly notify people.

Oh, pardon me. So there is a quality control then within Mattel itself.You do your own testing within your company of these products?

We do our own testing and we have independent certified 3 labs that do testing.All of the labs that do testing for us are certified we use very precise equipment.No system is perfect, but when a mistake is made in a system particularlay by a vender 4 plant.We look for it, when we find it, we notify people.

As I, as I look at you answer these questions now, I feel like you feel okay about what has been announced today. And I certainly don't wanna put words in your mouth,but we are talking about a second recall now.9 million this time ,1.5 million products last time , all made in China.I am still very unclear on how you can tell me that you have some of the most rigorous standards when we are looking at massive recalls here.

Nobody likes recalls and I apologize for the situation we are all facing.Let me now talk about the magnet issue which is the larger number of toys. The 72 toys that are been recalled. We have become aware that the small high power magnets can pose risks to children if they are ingested. And so we have worked with others in the toy industry ,with the CPSC and with other regulators to create new standards to lock in the magnets into a toy. We are concerned, however, about toys that were made prior to these standards . So we are retroactively going back for 5 years that these magets have been used and we wanna notify consumers that if they have any of those toys ,the magnets can dislodge. We want those toys back.

I know that you are a father of four,to see all of these happen, you must be completely outraged 5 that this has happened within your company.

I am disappionted ,I am upset ,but I can ensure you viewers that we are doing everything we can about the situation .Every production batch of toys is being tested and will...

Notes:

CPSC: Consumer Product Safety Commission (美国)消费品安全委员会

Put word's in someone's mouth: Tell what someone should say